Search Pet-Friendly Hotels in Hanley Castle

"Beautiful venue and rooms were lovely, unfortunately the bed wasn’t very comfortable which was a shame, it looked like 2 divans had been put together to make a king size and there was a hard beam running down the middle of the bed. It didn’t ruin the stay it was just a bit disappointing for such a lovely place. However the cleanliness was top notch and I felt happy overall."

"Where do I start! We stayed here 4 years ago and it was marvellous.it was thriving ,busy, Bustling . This time when we arrived we was told check in your car else you’ll get a fine ( great fair enough.) Then sign in and il take a card off you just in case your room gets trashed! Wow! We’re in our 60’s definitely not rock stars, id rather watch telly than chuck it out of the window! The chap then said it’s so busy here because of the bank holiday ( Monday) that the dining room may not have space / to book in as soon as possible! We didn’t want to dine in as we went into the town anyway. Breakfast was 7-9 again because it was busy . Room was comfortable and clean but tired! Creaky floor boards . Went down to breakfast at 8am not a soul to be seen. There was a list of how many rooms booked for breakfast. They were so busy yeah. 5! 3 had already been and gone! We waited a good 5 minutes before we even saw anyone. Then we had breakfast which was nice but instead of buffet it was given to us plated . On leaving an hour later.took cards back to reception. Not a word . We won’t be back again! Travel lodge cheaper £ 97 I didn’t expect the world but much better than what we got"

"The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment. "

"Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham."

"We went to attend the funeral of a close friend, the hotel was beautiful with excellent service. "

"Ants in the bedroom and on the bed"

"We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at "

"Clean and spacious room, convenient location for business trip. Plenty of options for food at services."

"First room over looked aircon units and smelt damp so changed rooms. Asked for firmer pillows and was offered bath towels instead. Finally got it right. Breakfast was great. Good choice and hot. Toaster as always one side brown the other near burnt. Bar staff excellent, fast service and friendly. The main dining room is another story. Asked if they had a table as we hadn't booked and was left waiting for 10 minutes. Left with no response so pretty poor. Ordered room service but so far down the corridor ot was barely warm. I general good hotel"