Hotel Starwood Capital di Harbor Island

"Clean room but needs updating, the heat was not up to temperature, requested an extra blanket from the front desk staff and they could not accommodate my request. There is road noise from the freeway and a new policy charging guests for parking. "

"Room was falling apart! Pet chew marks on the furniture, molding in the kitchen coming off, sticky carpet, door knob came off on day 3. Had to fix it myself as the maintenance man was gone that day. Charged twice for early check in and who knows what else. Got yelled at by a drug addict for doing my laundry. Had a friend with me as a witness. Staff is amazing though. "