8/10 Good
Nicola, Cascade
Travelled with group
4 Jun 2024
Liked: Cleanliness
Disliked: Staff & service
The resort is fairly new with gorgeous views and beautiful architecture. The rooms are modern, spacious and gorgeous. The hotel was pretty empty during my stay. It was clear though that they may have rushed the launch before completing all works on the compound:
1. A lot staff but they were fairly idle and inattentive
2. A lot of basic drink ingredients were out of stock
3. The main pool was closed for renovations
4. The main dining hall was closed for renovations
5. We're convinved they had a sewage problem, the scent popped up at different areas around the resort but it was especially bad in the fine dining restuarant at Sam Lord's Castle
6. The drainage is poor - the balcony collected water along with the walkway from reception
7. The tiles in oubkic areas are not suitable for the rain and persons slipped
8. The emergency alarm in building 4 went off 5 times over 2 days making everyone evacuate with no one there to guide guests
9. The room was immaculate except for the rug and the ceiling fan. The fan was caked with dust and triggered my allergies.
10. The swim up pool bar is completely empty and waiters from the Grill Bar come by like every hour or you have to flag them down.
11. A lot of flies on the fruit and sushi in the dining hall. They really do need to cover them.
Despite this, it's an affordable all inclusive with amazing rooms so would visit again. Just hope they fix the little things.
Nicola
Stayed 2 nights in Jun 2024