Holiday Homes in Hays County

"They gave me a room and when I went inside the room somebody was already in the room. I had to wait till they clean another room. The room was dirty the floor was sticky it smelled bad. The phone didn’t work. The tv controller didn’t had batteries. There were no towels in the restroom. No soap so I had to go down to the lobby because the phone didn’t work. They told me that they didn’t give out shampoo only soap. "

"Don’t wast your time this property is very bad customer service you’ll make you reservation and pay for it and when you arrive they tell you we don’t have a room available By far the worst customer service I have seen in 40 years Save your time and aggravation. "

"I have traveled the world for the last 40 years I never had customers service front desk like that ever. I arrive at the front desk at 9:30pm after driving for 4:30 hours the front desk person was the rudest and the most unprofessional person I have seen in 40 years. I come in and say hello I need to check in here is my confirmation number she answered like that I don’t have any rooms we are all booked I said I am not asking for a new room I have reservation and it’s confirmed and paid for she said I don’t care about you reservation I am booked. I said you haven’t even looked at my confirmation I showed her my confirmation and even pulled out my credit card app to show her that is paid . She answered I don’t care about you reservation or your payment I don’t have any rooms I am not going to go back and forth and if you don’t leave I can call the police I asked to talked to a manager she said it’s no manager here today you can come back tomorrow and talk to someone this is by far is the worse customer service person I talk to ever . It’s very pathetic that you let 18 years old to run your business I have owned my business for 38 years I talked and seen tens of thousands of people a year I never seen that bad and poor customer service person anywhere. She did not want to give me her name but in the end she did her name is lani and I am sure you can find her name easily I arrive at 4/10/3026 at 9:30 pm This is just the beginning I am not going to let this just pass "

"Breakfast wasnt bad. My room had water leak from above. Just plain ass hotel"

"The room smelled terrible and the front receptionist had told me that the cleaning lady had quit so she had to go clean the room. I’m glad she was up front and took initiative but it doesn’t help that once I got to the room it smelled awful. I had a spider crawling on me in bed. I tried to cancel the room for the second night but I couldn’t get ahold of anyone over the phone and lost the money anyways. "

"Highly recommend! What a great couples getaway weekend! Five star! The easiest check-in checkout ever! Very beautiful views!"

"Yes, all was well. Motel area was safe, clean and appeared to be well kept. There was a problem with the bed mattress which I referred to the front desk, but it was nothing that I would consider a disaster. "

"the breakfast is very good. I've had stayed at this hotel for business for the past 5 weeks. The staff are very nice ... except for the person that works the food area. She's a bit sassy and a constant irritation is she cleans the coffee machine while they are still open for breakfast & you have to stand there & wait. She makes no effort to hurry."

"The woman at the front counter in the AM on 4/5/26 was very professional and attentive. I did not catch her name but she made the stay very earming and we felt like part she was concerned with any of my needs. My family really enjoyed our stay."