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"From the moment one enters the Kimpton, the atmosphere is unlike anything they have experienced before. Having traveled extensively and stayed in countless hotels across many cities, the guest was struck by the unparalleled level of service and hospitality offered here. The warmth of the welcome immediately creates a sense of belonging, almost as if the hotel itself has been waiting for their arrival. Every staff member encountered radiated genuine kindness and professionalism. It is evident that the team at this location takes pride in their work, and this passion translates into an experience that feels both personal and memorable. The attention to detail, whether in the way guests are greeted, the efficiency of service, or the thoughtful gestures throughout the stay, is truly remarkable. What makes the Kimpton stand out is not only its elegance and comfort but also the way it makes travelers feel valued. There is an undeniable sense of authenticity in the interactions, as if every member of the team genuinely enjoys creating a welcoming environment. Unlike other hotel stays where service can feel routine or transactional, here it feels heartfelt and effortless. In a world where luxury hotels often blend into one another, the Kimpton sets itself apart by offering an experience that exceeds expectations at every turn. For any traveler seeking not just accommodation but an unforgettable stay filled with warmth, care, and genuine hospitality, this hotel amazing. "

"Restroom smelled like MILDEW or everything would have been fine."

"Everything was amazing! The food was great and the people were amazing. Kudos to the4 Pizza guys making pizza. They were slammed Saturday. They were so calm and polite to each other getting all the orders out! They were really fast! All the waiters out by the pools were so friendly and the food came out quick. "

"By far one of the best hotel stays I have ever had anyone who comments different is impossible to please. Best bed, best lazy river, best scenery. I highly recommend it especially if you’re visiting someone from the Airforce base. My son and I had a fun but relaxing time. I’d give it 10 stars if I could "

"This was one of the easiest check ins i have ever had. The front clerk Jay was EXCELLENT! His attitude, personality and professionalism was above and beyond! He did things fast and easy amd also gave us a room upgrade(river view) after the issues i had with a previous hotel reservation at a different location. He was great! After that, Ehren and Jesse from valet parking were also very helpful providing dining, route, sight seeing suggestions. You do have to pay for parking, but it was a one time fee($36) that covered our stay for the weekend. Most other hotels have a nightly fee. This hotel is within walking distance of all restaurants shops and night life. Room was a little small but couldnt complain since it was a river view. I was looking fwd to the pool but turns out this hotel DOES NOT have a pool. Something about renovations with an indefinite opening date. The only complimentary thing they offer is the coffee inside your room. Everything else you must pay for. Overall great experience and will probably stay again. "

"Had a nice stay. We did have a fire alarm problem and had to evacuate a bit early in the am, but the staff was very nice and helpful. We met alot of people during that time."

"This is such an exquisite historic hotel. There are inconveniences of being a historic hotel such as minimal outlets and the rooms are not as much of a presentation as the main areas however there are so many fantastic things about the hotel. The convenience of being next to the river walk and Alamo was awesome. The staff and I mean all of the staff go above and beyond for guests. The atmosphere is so friendly and welcoming and everything is so clean and cared for. I loved my stay so much. I look forward to going there again soon. If there is anything that is disappointing it would be that the city allowed high rise hotels to suffocate the atmosphere and ambience of such a historic city "

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"I had a corner room that overlooked the San Fernando Cathedral. Everything was wonderful. I requested more coffee and creamer which was delivered promptly. The 1 Watson rooftop bar was terrific. Hotel is across the street from the entrance to the Riverwalk and across the street from the church. Less than a half a mile (walking distance) to El Mercado. Loved it."