2/10 Sangat Buruk
Chrishawn
21 Des 2025
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The check-in process was unnecessarily confusing I received an email stating that it would be contact list after registering for a digital key through the app. I never received a digital key. It took over 45 minutes for me to even access the room the signs for the lobby in the parking lot are not well lit. I ended up going through a side door, having to walk all the way around to the lobby and then back to my taxi to grab my bags. I received a follow up email telling me that I could bypass the front desk and go directly to my room when doing so I opened up the app to let me know that the key was not available then I had to go back to the front desk carrying all this luggage there’s no bellhop or valet service to help with the bags then I get to the front desk to rectify the key situation to stand there with three people behind the desk and no one acknowledged or helped me until I had to ask for help while 1 person was working with a difficult customer the night auditor was present and maybe his job is not to assist guest, but they could have directed one of the other associates to help me as the other person was dealing with the more difficult situation. It’s very poor customer service after staying at Hilton Diagonal Mar which was a 10, it led me to book at this hotel I was very disappointed. I only was staying for a layover, which was about six hours and of the hours was spent trying to access my room. It’s very unacceptable. As a Hilton Honors member I expect more.
Chrishawn
Menginap 1 malam pada bulan Desember 2025
