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Reviews of Santalina On Hervey Bay

4 out of 5
Santalina On Hervey Bay
566 The Esplanade, Urangan, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 118 out of 215 reviews" "
Rating 8 - Good. 76 out of 215 reviews" "
Rating 6 - Okay. 16 out of 215 reviews" "
Rating 4 - Poor. 4 out of 215 reviews" "
Rating 2 - Terrible. 1 out of 215 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, room comfort
We got a room overlooking the ocean. The view was beautiful. The staff were friendly. The pool was great. The bed was comfortable and the room was clean. The furnishings were a little dated but post covid thats understandable.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking was tight. Kitchen table top was sticky. Fridge freezer needed cleaning.
Stayed 2 nights in Feb 2022

8/10 Good

Rodney

Business traveller
Liked: Cleanliness, room comfort
Business/ Pleasure at Urangan.
The unit was overall great. Unfortunately there was a problem with the WiFi which lasted the whole 5 days where it was non-existent in the main unit areas and only available at the front door and sometimes front bedroom. Apparently due to a delayed upgrade. Wasn't good for my business as used up all my mobile data. Would have expected to have known about this at booking time. Some minor issues with clothes and dish washer. Bathroom needs an exhaust fan and better mirror lighting. Hard to shave looking at the mirror AFTER a shower.
Stayed 5 nights in Jan 2022

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Cait

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ari was pleasant and informative about the local area and a very welcoming host
Stayed 1 night in Dec 2021

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful clean and spacious unit overlooking the ocean.
Stayed 2 nights in Dec 2021

6/10 Okay

Sarah

Travelled with partner
I paid extra for a water view room but was put into a pool view room.
Stayed 1 night in Dec 2021

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Airy apartment with a great view over Hervey Bay
Stayed 1 night in Nov 2021

10/10 Excellent

Georgina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location , sea views
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2020

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, room comfort
Excellent service
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
good stay.
Convenience spot , very friendly staff. Nice setting apartment.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Nice unit, lovely view and close to shops, water, restaurants and jetty. Ari was very helpful and welcoming. I would recommend the Santalina at Hervey Bay.
Stayed 2 nights in Jul 2020

8/10 Good

Emilio, Brisbane

Travelled with partner
Liked: Cleanliness, amenities
Great location, staff were welcoming and informative.
Stayed 3 nights in Jun 2020

10/10 Excellent

Mike

Liked: Cleanliness, room comfort
Thanks
The location was ideal. Reception could not have been more welcoming. Very well presented property. We would be happy to stay here again and will recommend this to friends.
Stayed 2 nights in Jun 2020

10/10 Excellent

Luke, Rockhampton

Travelled with partner
Liked: Cleanliness, amenities
Only downside is the narrow capark. Other than that, it is an excellent place to stay. Easy check-in with great service.
Stayed 1 night in Jun 2020

10/10 Excellent

Melanie

Travelled with family
Liked: Room comfort
It was great place to stay
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the room was well appointed with a wonderful view of Hervey Bay and the pier.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place for the price. The location is very good for beaching and shopping. Our only complaint was the beds had dips in them... maybe turn the mattresses over?
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Inger

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff. Great apartment. Unfortunately no climate in the bedroom. But everything else is amazing.
Stayed 1 night in Dec 2019

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Super helpful and friendly host Ari abd lovely spot
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the carpark and parking was awkward. We hired a car for the long weekend and and the spots were hard to manuver in
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not what we expected. We thought it would be a room and a bathroom, but it was a dull two bedroom unit. The view was gorgeous and the place was super clean and everything was simple and easy for us. The staff were super friendly and if there was a problem with anything on site we were notified immediately. (Only problem was a broken back gate.) so all in all amazing place to stay and will definitely stay again.
Stayed 4 nights in Oct 2019

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunshine holiday
Great apartment. Kitchen had everything we needed to cook for ourselves. Great cafe Salt next door for coffee. Ocean straight across road but not much beach. Apartments had nice looking outdoor pool.
Stayed 2 nights in Oct 2019

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santalina has great views of the bay and pier. It has many places where you can eat and enjoy a drink which are all walkable. If you prefer to make your own meals the kitchen is well equipped and has a full size fridge. Bedrooms are a good size with lots of storage space. We’ve been there a few times over the years and keep going back. Great place to stay.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a perfect location across from the ocean and near the pier with beautiful views from the front apartments. Beds were a little uncomfortable and could use updating. Staff was friendly and very helpful.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Apartment was tired and in need of an update. Bathroom looked like it had been updated recently, but rest hadn't. There was no little luxuries with this apartment, (we stayed in #6 on the top floor)., despite the price. However on the plus side, it is a great location close to the pier, shops and bar/ restaurants and had a great view across the bay (make sure you get a front apartment as the back ones would see very little.).
Stayed 3 nights in Aug 2019

10/10 Excellent

cecil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and facilities.
Although our unit was not waterfront, the view over the pool and sight of the sea down a path was pleasant. The short walks to the pier, along the beach, the community market and coffee shops were very convenient. The interior was bright and clean and generally well equipped.
Stayed 3 nights in Aug 2019
Response from Santa on 11 Aug 2019
Thank you Cecil. Glad you had a great few days and wonderful weather for walking and enjoying the sunshine

8/10 Good

Elaine, Bundaberg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, good ocean view even on ground floor
Stayed 2 nights in Jul 2019
Response from santa on 11 Aug 2019
Thank you Elaine, Glad you enjoyed your stay and the wonderful views

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very roomy, great location, quiet and nice design. The only downside was the parking spaces. If you have a bigger car or 4x4 with a bad turning circle there will be a little bit of manoeuvring to get your car into the car space. Otherwise very pleasant all round. Pool area nice and clean. I will stay there again when in Urangan
Stayed 2 nights in May 2019
Response from Daniel on 18 Jun 2019
Thank you for your review. Hope to see you again soon

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing sea view! Great location. Equiped and spacious apartment with great layout.
Stayed 3 nights in Apr 2019
Response from Daniel on 2 Jun 2019
Glad you enjoyed all that Santalina has to offer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay , would recommend this place to friends and family . thank you .
Stayed 2 nights in Feb 2019
Response from Daniel on 12 Feb 2019
We are glad you enjoyed your time at Santalina Apartments.

6/10 Okay

Anon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
* Large crack in the toilet door jamb with wiring exposed * 2 windows didn't shut and lock * Side door didn't lock * Very quiet room (on the back of the block and opposite side to the hotel next door) * Staff were very nice and attentive * Would stay again - have stayed here a few times over the past 5 years and it's just looking like the owners of the unit/s aren't updating the interiors
Stayed 7 nights in Dec 2018
Response from Daniel on 3 Jan 2019
Thank you for your review. We will see to these maintenance issues. It is a constant battle for us to get owners to spend money on updating their units.

8/10 Good

Suzy, Bribie island

Liked: Cleanliness, property conditions & facilities, room comfort
Location, cleanliness, and off street parking, the rest is easy
Stayed 1 night in Oct 2018
Response from Daniel on 5 Nov 2018
We are glad you enjoyed your stay with us.

10/10 Excellent

Christine, Middle ridge

Liked: Cleanliness, property conditions & facilities, room comfort
The friendliness and cleanliness and also the vicinity
Stayed 2 nights in Oct 2018
Response from Daniel on 31 Oct 2018
We are glad you enjoyed your stay. Thank you for your kind words.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value and Ideal location!
We've just had the best time in Hervey Bay, staying at the Santalina for our whale encounter. Our two bedroomed apartment had everything you needed in it, it was clean, the beds and furniture was very comfortable with the gorgeous sea view was a joy to behold! Best location for access to all attractions in the area! Will definitely stay there again!
Stayed 2 nights in Sep 2018
Response from Daniel on 2 Oct 2018
Glad you enjoyed your stay. Come back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location on ocean front. Handy to shops and restaurants.
Stayed 2 nights in Sep 2018
Response from Daniel on 2 Oct 2018
We have to agree, the location is something special. Glad you enjoyed your stay

8/10 Good

Gem, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Close to shops park and pier. Quite area.
Stayed 4 nights in Sep 2018
Response from Daniel on 20 Sep 2018
We are glad you enjoyed your stay. Definitely a great place to take advantage of all the Bay has to offer.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Friendly management. Great location, property decor a little.dated but very comfortable. Amazing views. A negative is the apartment is located next to the smoking end of the bayswater bar which.sent drifts of cigarette smoke over our balcony. Great nearby restaurants and a wonderful board walk. We shall definitely return.
Stayed 2 nights in Sep 2018
Response from Daniel on 10 Sep 2018
Hi Matthew We are glad you enjoyed your stay. Unfortunately we cannot do much about the smoke from the neighbouring building. All I can suggest is that if you book again please ask for an apartment on the other side further away from the bar and we will do our best to accommodate you.

10/10 Excellent

Rowe, gold coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Close to everything.
The staff were welcoming and accommodated our late check in. We were very pleased with the cleanliness and comfort.
Stayed 2 nights in Aug 2018
Response from Daniel on 29 Aug 2018
We are glad you enjoyed your stay at Santalina.

10/10 Excellent

jas, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach haven
Close to the bay close to the shops and food close to the jetty
Stayed 2 nights in Jul 2018
Response from Daniel on 19 Jul 2018
Glad you enjoyed your stay with us. Come back soon!