Historic Downtown Plano hotel guide. Fairmont hotel in Historic Downtown Plano, Dallas

"Great staff, clean rooms, great views, very clean hotel. All staff nice and especially the waitress, I dint catch his name all i remember he said he was from Argentina. He was so kind, he had very amazing service skills. Thank you"

"HVAC was not working; staff responded and using guest towel from room wiped down air vents leaving dirty guest towel in same guest room."

"Great stay! We highly recommend"

"Wonderful service!"

"Check in and check out was pleasant. The room was nice and like a small apartment. I saw the housekeepers, but they never serviced my room. If you are use to having a safe in your hotel room, there was none. Also if you are looking for a place with a swimming pool, this isn't for you. It is not a bad place to stay all around."

"Canceled my stay just as I touched down in Dallas, stating I had broken their terms of service in the past. Eventually they said it happened in September 2022, but would not say where or what happened. Interestingly, I was deployed to Iraq in September of 2022. Despite this, they refused to tell me what happened and said their decision was final and could not be reversed. I would encourage everyone to avoid any and all Mint properties. Had I done something wrong I would feel awful and strive to make it right. However, I’ve never stayed at one of their properties, yet I had to scramble to find a place to stay because of their clearly flawed system. Do yourself a favor - stay away from anything Mint. "

"The property was very clean, very elegant and I will absolutely book again with them."

"Complained because the AC did not work very well. The hotel is very accommodating and gave me a room, Credit. I’ll be back."

"Clean and convenient!"