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Reviews of Solomon Kitano Mendana Hotel

3.5 out of 5
Solomon Kitano Mendana Hotel
Mendana Avenue, Honiara

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 47 reviews" "
Rating 8 - Good. 15 out of 47 reviews" "
Rating 6 - Okay. 10 out of 47 reviews" "
Rating 4 - Poor. 3 out of 47 reviews" "
Rating 2 - Terrible. 6 out of 47 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Pitsman on 14 Mar 2024
Dear Jose, Thanks for your positive comments. We hope you will come again next time. Thank you.

10/10 Excellent

Amble

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel close to the city. Excellent staff, very helpful.
Stayed 7 nights in Jan 2024
Response from Pitsman on 1 Feb 2024
Dear our Valued Customer, Thank you very much for your positive comments. It is good to know that you have enjoyed your stay with us. We do hope you will visit us again in the near future. Thank you.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Breakfast
Stayed 3 nights in Jan 2024
Response from Pitsman on 8 Jan 2024
Hi, Thanks for your positive comments. We do hope you will come again in the near future. Thank you.

8/10 Good

Yoshihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked the half day tour. That was amazing. Compared to other countries, the price is more expensive here.
Stayed 1 night in Dec 2023
Response from Pitsman on 13 Dec 2023
Thanks for your comments and we do hope you will come again in the near future.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and has a wonderful staff.
Stayed 4 nights in Nov 2023
Response from Pitsman on 13 Dec 2023
Thanks for your comment. We do hope you will come again in the near future

8/10 Good

Jelani

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Pitsman on 13 Dec 2023
Thanks for your comment and please come again.

2/10 Terrible

GOTARDO

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel ever… Dirty moldy bathrooms, bugs, floor of unit dirty, old beds, outdated bathroom with all types of stains, bad room with direct view of parking lot and busy, noisy street. Free internet is charged after 500MB(3 days). Basically we checked out 2 nights early and buyer new tickets not to be there…
Stayed 4 nights in Nov 2023
Response from Pitsman on 11 Nov 2023
Dear Gortado, We are so sorry that you are not happy about our hotel. We apologize that you have to go through such experience. You comment will help us improve our hotel. Thank you.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service
The staff is wonderful and friendly and helpful. Some of the rooms are very dated. Food quality was not very good, although they really tried.
Stayed 1 night in Oct 2023
Response from Pitsman on 1 Nov 2023
Thanks for your comments. We hope you will come again in the near future.

8/10 Good

Øyvind

Stayed 9 nights in Sep 2023
Response from Pitsman on 9 Oct 2023
Thank you for your positive comments. This will help us improve our services to to our hotel guests.

6/10 Okay

Frederick

Business traveller, Travelled with group
Disliked: Staff & service
Dirty beach, slow service. Only decent service were the gents working the bar.
Stayed 4 nights in Jul 2023
Response from Pitsman on 14 Jul 2023
Dear Sir, Thank you for your comments. Such comments will only help us to improve our service and surrounding areas. Thank you.

6/10 Okay

Vikas

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Thr rooms need serious renovation, especially the toilets
Stayed 11 nights in May 2023
Response from Pitsman on 14 Jul 2023
Hi, Thank you for bringing this to the attention of the Management. We will try our best to address and solve this issue. Thank you

8/10 Good

Apichai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friday’s night party in the hotel lasted until 2am. It was not possible to sleep with the music blasting so late.
Stayed 2 nights in May 2023
Response from Pitsman on 29 May 2023
Hi, there was a corporate dinner on Friday night 26 May 2023 which lasted until 02am. This does not happen every time and our apologies to the guest concerned. Thank you.

6/10 Okay

Camilla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful lobby and grounds but rooms very basic and spartan with uncomfortable mattresses, no drinking water, mimimal decor.
Stayed 1 night in Mar 2023
Response from Pitsman on 13 Mar 2023
Hi, Thank you for your comment. This will help us improve our hotel services for our guest satisfaction. I will definitely share this with the hotel management team. Thank you.

6/10 Okay

Bernard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as nice as the images on the net
Not a fan. Staff very friendly but room was very ordinary.
Stayed 4 nights in Jan 2023
Response from Pitsman on 10 Feb 2023
Thank you for your feedback and comments. Our apologies for the hotel not being able to provide services as expected by our valued guests. This negative comments will help us improve what needs to be improved in the near future. I have shared this with our Hotel Management as well.Thank you

4/10 Poor

Jeannine

Disliked: Cleanliness, amenities, property conditions & facilities
Location was good, but pool water was green and filthy. Rooms were not very clean. Chaise by pool so old and dirty could not sit on them. Gave you very limited wifi usage and then had to pay. The place needs an overhaul. Shoreline in front of hotel was littered with trash and debris, wouldn't think of getting in the ocean water there. Hopefully they will be able to bring this hotel up to their previous standards. For now I suggest stay away. Never tried the food, with how dirty everything else was, didn't want to take the chance.
Response from Pitsman on 10 Jan 2023
On behalf of the Hotel Management, I would like to apologize to the guest concerned and at the same time thank the guest for the comments. Thank you for bringing this to our attention as your comments will only help us identify the services that needs to be improved. Such comments will indeed help us improve our hotel services for the satisfaction of our guests. I will definitely share this with our management team. Thank you.

10/10 Excellent

Cynthia

Stayed 2 nights in Oct 2022
Response from Pitsman on 9 Nov 2022
It is good to know that you have enjoyed your stay with us recently. I am more than happy to share this with our staff. We do hope you will have the chance to visit us again in the near future. Thank you

10/10 Excellent

melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was beautiful
Stayed 6 nights in Aug 2022
Response from Pitsman on 9 Aug 2022
Thank you and hope to see you again in the near future.

10/10 Excellent

melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Rooms were clean and the air conditioning was effective. Water pressure was also good. Wi-Fi was very poor. The hotels two restaurants were ok but overpriced - breakfast was the best option. Service was friendly but more responsive than proactive. This hotel is better than most others in Honiara and I would stay here again.
Stayed 4 nights in Nov 2019
Response from Mags on 10 Dec 2019
Thank you for your comments, it will can upgrade us to another level.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Nov 2019
Response from Mags on 27 Nov 2019
thank you.

2/10 Terrible

Sandy, Auckland, NZ

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say there was anything really good about the property. It needs a really good cleanup - tiles falling out and not replaced; place smelt very damp (and I know it is a humid climate); the sheets were yellow with age; the shower was horrid and just the general decor was so old and worn and smelly. I would not recommend anyone to stay there.
Stayed 2 nights in Oct 2019
Response from maggie on 14 Nov 2019
thank you for your comment.

8/10 Good

Kolamathy, Melbourne

Liked: Cleanliness, staff & service, amenities
The executive rooms are very good. However some areas of the property are showing their age and could do with an uplift, especially the rooms in the West wing. This is not that apparent when booking via the web site. Service is uniformly friendly and relaxed.
Stayed 4 nights in Oct 2019
Response from maggie on 14 Nov 2019
thank you for your comment. We will try our best to improve our rooms.

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities
The hotel is dated and needs to be refurbished if they expect guest to pay the prices being charged. The main restaurant meals are below standard the only saving grace is the Japanese restaurant.
Stayed 5 nights in Sep 2019
Response from maggie on 14 Nov 2019
thank you for your comments. we do take into consideration.

8/10 Good

Leigh Russell

Liked: Cleanliness, staff & service
Enjoyable
Pleasant place to stay. Great view of the bay if you are in the eastern side of the resort.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

adam

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, unfriendly, bed bugs
Stayed here only for two nights but pretty sure I got bed bugs from here. The room was very dated and the bathroom was dirty. There are very limited options in Honiara so I'll have to go back to stay here. Next time I'll bring bed bug spray.
Stayed 2 nights in Apr 2019

8/10 Good

Jens

Liked: Cleanliness, staff & service, room comfort
Considering where we are the rooms were nice. Staff could react a bit faster when the AC goes out or a wing has no hot water. Food at the main dining hall was good. Delivery at the Japanese location was very slow but the food was good.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Small things count. Only one towel in the room, but one extra was delivered promptly when requested. No hair dryer in room.
Stayed 1 night in Jul 2019

2/10 Terrible

IG, Australia

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service
Horrible place, terrible stay... Room old, wet and stinky. Old dirty blankets on beds. Bathrom in disrepair, shower leaking all over the place. Pool unusable and covered by green slug and murky. Internet very poor constantly dropping in and out. Person doing the eggs for breakfast was the most unfriendly waitress I ever saw. Terrible mistake staying at this place and I would not recommend it to anyone.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant pool and surrounding area. Room very good.
Stayed 2 nights in Jul 2019

6/10 Okay

Jamie

Liked: Cleanliness
Getting disappointed
Leaky toilet, dodgy sound on TV, wouldn’t allow late checkout past 12pm despite offering to pay, airport shuttle bus unavailable, tired and 3 star at best
Stayed 2 nights in Jul 2019

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
evrything in the Hotel i like. it was a very nice experience.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything i like and the place is wonderful.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very nice and the staff were always very helpful and friendly. The room was very clean and comfortable.
Stayed 5 nights in Mar 2019

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better hotels in Honiara
Was pretty comfortable stay, people that work there seem nice and the food there is reasonable , but aircons could be regularly serviced, wifi could be better and it would be better if breakfast could be included in that price!!
Stayed 3 nights in Jan 2019

2/10 Terrible

Sung

Business traveller
Disliked: Staff & service
Stayed 5 nights in Feb 2023
Response from Pitsman on 7 Mar 2023
We're sorry that you are not satisfied with our hotel services. We will try our best to fix this problem. Thanks for letting us know.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
솔로몬 최악의 호텔 KITANO
고객의 배려가 전혀 없습니다. 욕조, 샤워부스, 침대, 실내 바닥, 타월 등 청결은 기대하지마세요
Stayed 5 nights in Feb 2023
Response from Pitsman on 5 Mar 2023
Hi, I apologize on behalf of the hotel management for not being able to provide the services as expected by our valuable guests. We appreciate the negative comments by our guests as this will help us improve what needs to be improved in our hotel for our guests' satisfaction. Thank you.

6/10 Okay

HIDEO

Liked: Cleanliness, staff & service
ローカルフードが食べたかった
施設レベルの割には料金が高い。 ローカルフードのアラカルトメニューが無かった。 （水曜はビュッフェのみとか） スタッフのサービスは良好
Stayed 1 night in Nov 2019
Response from Mags on 25 Nov 2019
Hello, can you translate in english?

8/10 Good

PEI CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間普通但乾淨, 安靜舒適,
Stayed 13 nights in Sep 2019
Response from maggie on 14 Nov 2019
sorry, we are unable to read your comment. pliz write in english.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員が行き届いています！
フロントの対応がたいへん手慣れていて頼りになりました。
Stayed 1 night in Jul 2019

6/10 Okay

Mustapha

Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019