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Reviews of Airport Honolulu Hotel

2.5 out of 5
Airport Honolulu Hotel
3401 N Nimitz Hwy, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 1020 out of 2331 reviews" "
Rating 8 - Good. 737 out of 2331 reviews" "
Rating 6 - Okay. 326 out of 2331 reviews" "
Rating 4 - Poor. 133 out of 2331 reviews" "
Rating 2 - Terrible. 115 out of 2331 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony, Weno Chuuk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff were excellent, very friendly
Stayed 1 night in May 2024

4/10 Poor

LUANA

Travelled with family
Disliked: Amenities
Location was good provided you can find it and driving in a loop that google map could not locate. Housekeeping comes to clean every other day and housekeeping knocked on door in the morning to clean that we told her to come back after her lunch break. And the parking pass was a challenge where you had to walk to front desk to validate it, charged $40 daily to park there and when you exited the property, the card wouldn't work that you had to go back to front desk to validate. Other than that, it was okay.
Stayed 3 nights in May 2024

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable.
Stayed 2 nights in May 2024

10/10 Excellent

Sang Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

sosefina

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

sosefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time n I love it clean quiet and the staff are amazin. Surely I’ll recommend your place to my families n friends ❤️❤️❤️
Stayed 1 night in Apr 2024

10/10 Excellent

Eseta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kanchana on 12 May 2024
Mahalo for staying with us. We appreciate your feedback!

6/10 Okay

Michael

Liked: Amenities
They charge more to park in their lot than the rental car company charged me for the car rental
Stayed 4 nights in Apr 2024
Response from Kanchana on 11 May 2024
Thank you for stay with us. We hope to see you again!

8/10 Good

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. Just limited dining places! But it served our purpose.
Stayed 2 nights in May 2024
Response from Kanchana on 9 May 2024
Thank you so much for staying with us. We appreciate your feedback and hope to welcome you back again!

8/10 Good

DANNY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kanchana on 11 May 2024
Thank you for choosing our hotel stay. Hope to see you again on your next visit.

6/10 Okay

Pat

Travelled with family and small children
room is dated
Stayed 2 nights in Apr 2024
Response from Kanchana on 8 May 2024
Mahalo for staying with us. We appreciate your feedback and hope to have the opportunity to serve you better on your next visit.

10/10 Excellent

George

Stayed 3 nights in May 2024
Response from Kanchana on 8 May 2024
Thank you George for choosing our hotel. We hope to welcome you back for anther pleasant stay!

10/10 Excellent

Keith, hilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kanchana on 8 May 2024
Thank you for your wonderful review. We hope to welcoming you back soon!

6/10 Okay

David

Business traveller
I was issued a room that I lugged my luggage a long ways, only to find out the room was occupied. I had to lug my luggage all the way back to the Front Desk to get another room then lug my luggage all over again to the new room. This happened late at night. Room was close to a highway with speeding cars.
Stayed 1 night in May 2024
Response from Kanchana on 8 May 2024
Thank you David for choosing to our hotel. We sincerely apologize for any inconvenience you experience during your stay. We understand the frustration and inconvenience this situation caused you. Please rest assured that we will review our procedures to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for much enjoyable stay!

8/10 Good

Dakin

Liked: Cleanliness, property conditions & facilities
Only one thing got me up side down is I had to pay parking spot. I’m sure it’s like this in every Hawaii location but what’s the use of paying the room if we have to pay parking stall!
Stayed 1 night in May 2024
Response from Suzanne on 6 May 2024
Aloha Dakin, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo, Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
It was another wonderful stay. Amenities are good and area clean.
Stayed 1 night in May 2024
Response from Suzanne on 6 May 2024
Aloha Ron, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo, Nui Loa,Airport Honolulu Hotel

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to airport. Airport shuttle was convenient. Clean quiet. Nice pool area.
Stayed 1 night in Apr 2024
Response from Kanchana on 4 May 2024
Thank you for staying with us and provide your wonderful feedback about our hotel. We appreciate your kind words and hope to welcome you back again soon!

4/10 Poor

Tuia

Business traveller
Liked: Staff & service
Disliked: Amenities
I found roaches in my room.
Stayed 3 nights in Apr 2024
Response from Kanchana on 4 May 2024
Please accept our apologies for any inconvenience you experience during your stay. Hope to have a chance to serve you better on your next visit.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, shuttle was quick to pick us up!
Stayed 1 night in Apr 2024
Response from Guest Services on 4 May 2024
Mahalo for your feedback. We hope to serve you in the future

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
What a gem. Right next to the airport. Free shuttle. Incredible front desk staff. Very clean and comfortable room. You wont go wrong here! We would stay here again anytime!!
Stayed 1 night in Apr 2024
Response from Guest Services on 4 May 2024
Mahalo for your feedback. We hope to see in again in the future.

6/10 Okay

Jeanette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The parking fees are a lot. We were eligible for local rates but since we did not book directly with the hotel, we were charged 2x more than the normal parking rate. Unreal!
Stayed 2 nights in Apr 2024
Response from Guest Services on 4 May 2024
Thank you for your feedback. We do apologize for the confusion. Kamaaiana parking rates apply to booking directly with the hotel. Booking thru 3rd party such as Expedia disqualifies you from getting the Kamaaiana rate for the parking. For future reference please book directly with the hotel.

8/10 Good

Alvin, Bellflower

Travelled with partner
Liked: Cleanliness, staff & service
Just a good place to sleep.
Stayed 1 night in Jan 2024
Response from Guest Services on 4 May 2024
Thank you for your feedback.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The check- in and check- out was extremely quick which was perfect especially after flying for over 16 hours. The next morning we used the shuttle which was very convenient and the staff were really friendly and helpful. Would definitely stay again! Thank you!
Stayed 1 night in Apr 2024
Response from Guest Services on 4 May 2024
Thank you for your feedback. We will share with our team your positive comments regarding your stay.

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to the airport and several food establishments. There is a free shuttle to the airport and taxis always available. The staff were pleasant and helpful.
Stayed 1 night in Apr 2024
Response from Guest Services on 4 May 2024
Mahalo for your feedback. We hope to serve you again in the future.

8/10 Good

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Which they would list that it's an additional $40 a night for parking.
Stayed 2 nights in Apr 2024
Response from Suzanne on 26 Apr 2024
Aloha Matthew,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

6/10 Okay

Brenda S

Stayed 1 night in Apr 2024
Response from Kanchana on 27 Apr 2024
Mahalo for staying with us. We appreciate your feedback and hope to see you again.

4/10 Poor

Maria

Stayed 1 night in Apr 2024

8/10 Good

Tyla

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Suzanne on 26 Apr 2024
Aloha Tyla,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Todd, sherwood

Stayed 1 night in Apr 2024

8/10 Good

Hyun

Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for choosing to stay with us. We hope to welcome you back for anther great stay!

10/10 Excellent

Melanee

Stayed 1 night in Apr 2024

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Mahalo for staying with us. We appreciate your feedback!

6/10 Okay

ANNA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The location was nice, and the rooms were clean - the only issue we had was the shuttle service to airport was not available to us because 5am was busy time for shuttle so we had to find a taxi instead. That was ONLY reason we chose this hotel was because of the free shuttle service.
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you've experience during your recent stay. We hope to have the opportunity to serve you better on your next stay.

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here, its so convenient, quiet & friendly staff
Stayed 2 nights in Apr 2024
Response from Kanchana on 24 Apr 2024
Mahalo Rebecca for your great review!We appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

Risiti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to easily get to the airport. Staff were very helpful and friendly.
Stayed 3 nights in Jan 2024

2/10 Terrible

Guorun, Ithaca

Stayed 1 night in Apr 2024
Response from Suzanne on 12 May 2024
Aloha Guorun,Thank you so much for staying with us.Our sincerest apologies for not meeting your expectation.Hope we have another opportunity to welcome you back.Mahalo Nui Loa, Airport Honolulu Hotel

8/10 Good

Cupertino

Liked: Staff & service, property conditions & facilities
The service very helpful and friendly
Stayed 2 nights in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for choosing our hotel stay. We appreciate your kind words toward our staff. We look forward to welcome you back on your next visit.

10/10 Excellent

Derek

Stayed 1 night in Apr 2024
Response from Kanchana on 12 May 2024
Thank you for staying with us. We appreciate your feedback and hope to welcome you back again.

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel considering it is an airport hote. The room was comfortable and the staff very welcoming. There's also plenty of dining options nearby.
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for your wonderful review! We're glad you had a pleasant experience at our hotel during your stay. We hope to welcome you back again on your next visit.

10/10 Excellent

Gienah

Liked: Cleanliness, staff & service, property conditions & facilities
Closer to everyone and everything else around this hotel
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Kawehilani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Airport, courteous staff, will stay again
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for your awesome review!We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like this place!
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.

8/10 Good

jason

Travelled with family
Liked: Staff & service
The property is perfect for a family just looking for a room to stay in, and the pool is very nice
Stayed 2 nights in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for your kind words and the positive experience you had with our staff and room. It was a pleasure having you and hope you'll visit again soon.

8/10 Good

Enette

Stayed 1 night in Apr 2024
Response from Kanchana on 11 May 2024
Thank you for choosing our hotel. We look forward to see you again!

10/10 Excellent

Charnell

Stayed 2 nights in Apr 2024
Response from Kanchana on 11 May 2024
Thank you so much for your kind review. We hope to welcoming you back for more enjoyable stay!

10/10 Excellent

Josianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was ideal. Close to the airport with shuttle services. It was quick and easy.
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.

10/10 Excellent

An

Travelled with family and small children
Liked: Amenities, property conditions & facilities
This hotel was surprisingly convenient to book with two young kids. The hotel has offsite dining options nearby and accommodated my request for a crib for a 14month old toddler. We were able to call a complementary shuttle to the hotel from the airport promptly.
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that our hotel's location served you well during your stay. Mahalo for choosing our hotel, and we hope to welcome you back for another great stay in the future!

8/10 Good

Jian Zhi

Stayed 1 night in Apr 2024
Response from Kanchana on 11 May 2024
Mahalo for staying with us. We appreciate your feedback!