Lobby sitting area

Reviews of The Hotel Hot Springs

3 out of 5
The Hotel Hot Springs
305 Malvern Avenue, Hot Springs, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 932 out of 1625 reviews" "
Rating 8 - Good. 431 out of 1625 reviews" "
Rating 6 - Okay. 154 out of 1625 reviews" "
Rating 4 - Poor. 75 out of 1625 reviews" "
Rating 2 - Terrible. 33 out of 1625 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jack, SPRINGVILLE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Peoples
Stayed 3 nights in May 2024
Response from Customer Service on 25 May 2024
Jack, thank you for your kind words about the team members at The Hotel Hot Springs. We're thrilled to hear about your positive experience. We look forward to welcoming you back soon!

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
We loved how close this hotel was to downtown. It was within walking distance but in a quiet area. The staff were all really nice and helpful. The room was clean and the accommodations were great. They even have a shuttle service which was really great. We will definitely be staying here again.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
June, thank you for your fantastic feedback! The Hotel Hot Springs is delighted you enjoyed our convenient location and found our team members helpful. It's wonderful to hear you appreciated the clean room and accommodations, and the shuttle service was a plus. We're looking forward to welcoming you back soon!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a great location. Very easy walk to bath house row and all the activities. Great parking garage. Beds were very comfortable. Love that they don’t have carpet in the rooms. Great a/c.
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Wendy, thank you for your wonderful review of The Hotel Hot Springs! The team is thrilled to hear you enjoyed the convenient location and comfortable beds. It's great to know you appreciated the room's flooring and efficient air conditioning. We're looking forward to welcoming you back again soon!

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Roaches. I don’t Think I need to say anything more than this. When I woke this morning, there was a large roach on the bathroom floor. Killed. and when I went back to the bed, there was one on the nightstand with the key card. When I checked out I showed the photo and gave the dead one back on the key card. The front desk told me that they were not responsible for what happened in the back. Or Upstairs. She called the manager. Nobody showed up, so I just left. I also have a questionable red welts showing up on my skin. Nothing short of disgusting. I’m to ocd for a repeat stay. And the attitude from staff.
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
James, thank you for bringing your concerns to our attention. Cleanliness and guest comfort are top priorities, and it's disappointing to hear that your experience was not satisfactory. The situation you described is not reflective of our usual high standards, and your comments will be reviewed to ensure improvements where needed. We appreciate your feedback regarding the service at the front desk and will address it with our team members. Thank you for sharing your experience.

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Glenn, it's great to hear you appreciated the spacious rooms at The Hotel Hot Springs. We strive to provide an enjoyable and comfortable stay for all of our guests, and we're glad we delivered. Looking forward to welcoming you back on your next visit.

6/10 Okay

Becky

Travelled with family
Liked: Cleanliness
Great location to shopping and restaurants. The hotel is nice at first but didn’t like the barn door on the bathroom or the creaking shower floor.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Becky, it's great to hear you enjoyed our exceptional location close to various amenities. We understand your preferences regarding specific room features such as the bathroom door and shower floor. We’re always striving to ensure guests’ comfort and are taking note of this feedback for consideration. Thank you for bringing these matters to our attention.

10/10 Excellent

Robin

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Thank you for sharing, Robin!At The Hotel Hot Springs, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Hot Springs Hotel. Friendly staff clean rooms convenient location
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Jennifer, it's delightful to hear that you enjoyed your stay at The Hotel Hot Springs. We appreciate you recognizing our accommodating team members, well-kept rooms, and our prime location. It's always a pleasure serving wonderful guests like you and we hope to see you again for another pleasant experience.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy restaurant was nice
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Marc, thank you for sharing your experience at The Hotel Hot Springs. We're delighted to hear your check-in process was seamless and you enjoyed our on-site restaurant. Your kind words are greatly appreciated and we're looking forward to welcoming you back on your next visit.

8/10 Good

Christine

Liked: Staff & service
parking situation. It could use a refresh in some areas.
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Christine, we appreciate your feedback. It's great to hear that your experience at The Hotel Hot Springs was generally positive. We are in the process of updating certain aspects of our establishment for a more enjoyable guest experience. Your comment about parking will certainly be taken into consideration in this ongoing process. Thank you for your review and we look forward to welcoming you back soon.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was amazing. Overall loved the accommodations. Especially that there wasn’t carpet in the rooms.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Megan, thank you for your heartening review. It's fantastic to know that you appreciated our remarkable team members and the accommodations at The Hotel Hot Springs. It seems our choice of flooring was a hit too! We strive for guest satisfaction and it's gratifying to see that we hit the mark with your stay. Hoping to see you again soon.

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at The Hotel Hot Springs! It is a prime location for walking around downtown. We will choose to stay here next time we visit.
Stayed 3 nights in May 2024
Response from Customer Service on 7 May 2024
Samantha, it's heartwarming to know that you had a wonderful experience at The Hotel Hot Springs. We're delighted that our strategic positioning made exploring downtown effortless for you. We eagerly anticipate welcoming you back on your next visit.

10/10 Excellent

brenda

Very and everyone knowledgeable and helpful
Stayed 3 nights in May 2024
Response from Customer Service on 6 May 2024
Brenda, we're delighted to hear how much you appreciated everyone's expertise and their helpfulness during your stay at The Hotel Hot Springs. We hope we can be your choice of stay again in the future. Thank you for your review.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Diane, we're delighted to see your four-star review for The Hotel Hot Springs, and we hope your stay was a truly enjoyable one. We look forward to welcoming you back in the near future. Safe travels.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. It was walkable to most things. The staff was very helpful with questions and suggestions. They have this van that if asked will take you to the casino or even to the top of the mountain for your hike down. The complimentary drinks for the guest was a very nice touch. I just loved this hotel.
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Kate, it's wonderful to hear that you had such an enjoyable stay at The Hotel Hot Springs. It brings us joy that our location was convenient, and our team members were able to provide helpful tips during your visit. We're thrilled you found our free shuttle service and thoughtful perks for our guests helpful. Your kind words are greatly appreciated and we look forward to hosting you again.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. Right downtown. Staff was fabulous. Rooms clean. Will definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Debra, it is wonderful to hear you had an exceptional experience at The Hotel Hot Springs. Your comments regarding the fantastic location, our fabulous team members, and spotlessly maintained rooms truly brighten our day. Your eagerness to return is the highest compliment you could give. We eagerly anticipate your next stay.

10/10 Excellent

DONALD, Wichita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely accomodations
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thanks for sharing this perfect rating, Donald!We're thrilled to hear you enjoyed your stay at The Hotel Hot Springs! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Anne

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for the excellent rating, Anne!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Hotel Hot Springs! We look forward to hosting you again soon.

8/10 Good

Kim

Stayed 1 night in Apr 2024
Response from Customer Service on 14 May 2024
Kim, thank you for choosing The Hotel Hot Springs to meet your lodging needs. We deeply appreciate you providing us with a 4-star rating. Looking forward to your return visit.

10/10 Excellent

debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very friendly
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Debbie, we're thrilled to know you found our team members at The Hotel Hot Springs to be very friendly. We always strive to provide a welcoming atmosphere and we're glad we achieved that during your stay. We appreciate your terrific feedback and we hope to welcome you back in the near future.

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff. Very close to great restaurants. We stayed in an ADA room as there were no other available rooms and our bathroom door wouldn’t stay shut, we had to put something in the way of it opening from the outside.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Hilary, it's great to hear that you appreciated the excellent location of The Hotel Hot Springs and proximity to fantastic dining options. We're glad our team members met your expectations. Regarding the issue you experienced with your bathroom door, your feedback is vital in our ongoing effort to improve. We are sure to address this point to further enhance our guests' experience. We appreciate your patronage and are looking forward to having you with us again in the future.

4/10 Poor

Jessica

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed and sheets were comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Jessica, it's good to hear that you found the bedding to your liking. We appreciate your input and always strive to ensure a high-standard of comfort for our guests.

10/10 Excellent

Sandra

Travelled with partner
Liked: Amenities
.
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thanks for the amazing rating, Sandra!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Hotel Hot Springs!

4/10 Poor

Kirk

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Will not return
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Kirk, we regret to hear about your dissatisfaction and the fact that you're considering not to return. We strive to provide an enjoyable experience for all of our guests and it seems we didn't achieve this during your stay. We appreciate your feedback as it allows us to identify areas of improvement. We would welcome the chance to win back your trust in the future. Thank you.

4/10 Poor

Kirk

Travelled with family
Disliked: Amenities, property conditions & facilities
Positives: 1. The staff was friendly. 2. The rooms appeared clean. 3. The complimentary shuttles to downtown were appreciated. Negatives: 1. The breakfast was terrible (only thing worse than the food was the coffee). Obvious that nothing was prepared onsite, and it was served with plastic plates, silverware and cups. The catered lunches were even worse. Plus, they put out the same exact breakfast all five mornings we were there. 2. The parking lot was a full block away from the hotel. 3. There were A/V problems during our meetings, and the IT person sent into the room was the same young lady that brought in the water and coffee service. 4. Their wifi didn't work properly for iphones. No advance notice, and when brought to their attention, the solution was giving us an 800 number to call and get it corrected ourselves. 5. No workout room. 6. The ownership has implemented every possible option to cut corners at the expense of their guests experience, stepping over dollars to pick up pennies.
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Kirk, it's positive to hear that you found our team members friendly and the rooms clean. We're also glad our complimentary shuttle service met your needs.On the other hand, we're sorry to hear about your experiences concerning the breakfast selection, parking situation, and meeting-room arrangements. We regret any inconvenience you might have experienced due to the Wi-Fi access and the lack of a fitness facility. Rest assured, our guests' satisfaction is our top priority and your feedback is valuable to help us in continuous improvement.Thank you for taking the time to share your experience with us.

10/10 Excellent

Dan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to historic downtown!
Stayed 2 nights in Jan 2024
Response from Customer Service on 19 Apr 2024
Dan, how wonderful to hear that you appreciated The Hotel Hot Springs' location near the downtown area. Thank you for your positive feedback, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Donnie, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go-to hotel whenever in Hot Springs. Easier to park, and walkable to everything downtown.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Donnie, we're thrilled that The Hotel Hot Springs is your preferred place to stay when visiting the area. It's wonderful to know that our convenient location, with easy parking and access to downtown activities, enhances your visits. We're looking forward to welcoming you back during your next trip to Hot Springs.

8/10 Good

Allison

Travelled with family
Liked: Staff & service
Location is great. Transportation offered by hotel is great. Cleanliness of rooms is average at best.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Allison, it's heartening to hear that our location and transportation services met your expectations at The Hotel Hot Springs. We continuously strive to ensure our rooms are immaculate, so we thank you for your feedback about our cleanliness, and we'll certainly look into making improvements.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown shopping and very clean. Good customer service
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Tiffany, it's a delight to hear you enjoyed The Hotel Hot Springs' prime location near downtown shopping and appreciated our cleanliness and dependable service. We strive to always create a comfortable and rewarding experience for all our guests. We look forward to seeing you again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very comfortable
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Kathy, it's wonderful to hear that your stay at The Hotel Hot Springs was comfortable, and you appreciated the cleanliness of our facilities. We strive to provide all guests with a clean and comfortable environment. We hope to welcome you back in the near future!

6/10 Okay

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The only complaints we have about this property is that is has no towellrods other than some weird kind of hook hanging in the wall which is not sufficient to hang the towels to dry. Also some hooks to allow for swim suits to be hung would be great because there are so many bathhouses to go to and no where to hang your wet suits in the bathroom. Otherwise we had a lovely time.
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Karen, we appreciate your feedback following your stay. Your comments regarding bathroom amenities have been noted, we always strive to improve the practicality of our guest rooms based on reviewed experiences like this. It's heartening to hear that aside from this, you had a pleasant experience at The Hotel Hot Springs. Please come visit us again in the future.

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was great, check in and service was awesome. Unfortunately, we were put in a room that had a sliding bathroom door that did not stay closed and the hotel was fully booked so we did not have the option of changing rooms. Also, walls were very thin, heard our neighbors every conversation. In saying this, we would stay there again because everything else was wonderful.
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Kim, thank you for sharing your experience at The Hotel Hot Springs. We are delighted to learn that you appreciated our prime location and exceptional service. We also acknowledge your mention about the bathroom door and noise level - rest assured, we are continually striving to enhance the comfort of our guests' stay. We're thrilled that, despite these minor setbacks, you're considering returning. Our team members are already looking forward to delivering an even more satisfying experience on your next visit.

10/10 Excellent

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and how everything was walking distance from the hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Marco, it's wonderful to hear you found The Hotel Hot Springs' location convenient and easily accessible to popular spots on foot. Such feedback encourages us and assists other travelers too. We value your support and we are eager to welcome you back for another enjoyable experience.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific hotel restaurant bar. One of the better continental breakfasts you will find at similar lodging offerings.
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
David, we're thrilled to hear that you enjoyed dining at The Hotel Hot Springs. Our team members always strive to offer a high-quality culinary experience that includes our breakfast offerings. We're grateful for your kind words and look forward to welcoming you back in the future.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
There was a floor lamp in the room that had come apart, the bulb socket was handing out with exposed wires and the lamp was still plugged in
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
David, we appreciate your feedback. Your comments regarding an issue with a lamp have been noted. It's important that our guests feel safe and comfortable, and we understand that this did not meet your expectations. Our maintenance team is always on hand to address such concerns to avoid any inconveniences. We hope to have another opportunity to accommodate you in the future, ensuring a more enjoyable stay.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Johnny, thank you for selecting The Hotel Hot Springs and for leaving a rating. It's wonderful to know you enjoyed your stay. We're looking forward to welcoming you back in the future.

10/10 Excellent

Earl

Stayed 5 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Earl, thank you! The Hotel Hot Springs is always delighted to receive such positive ratings. We look forward to having the pleasure of welcoming you back in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations in a convenient location
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Brian, it's fantastic to hear you enjoyed your stay with us at The Hotel Hot Springs. We're delighted that our strategic location added convenience to your visit. We hope to welcome you back again soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay. Close proximity to the local shops and bathhouses. Reasonable rates. Friendly staff.
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Alan, it's wonderful to hear that you had an enjoyable stay at The Hotel Hot Springs. We're pleased that the nearby local attractions were convenient for you and our rates met your satisfaction. We appreciate your compliments towards our team members' friendliness. We look forward to welcoming you on your next visit!

2/10 Terrible

Chris

Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Chris, it seems your experience with us didn't meet your expectations. We always strive for outstanding service and aim to make every guest feel welcome. We would appreciate if you could provide more detailed feedback, so we can continually improve.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Anne, it's great to hear that the site of The Hotel Hot Springs met your expectations. We hope to welcome you back soon for another delightful stay.

10/10 Excellent

arol

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping, restaurants and bath houses.
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Arol, it's delightful to read that you enjoyed the convenient location of The Hotel Hot Springs. With so many shopping locations, restaurants, and bath houses nearby, it truly offers the best of the area. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Jack, SPRINGVILLE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Jack, it's uplifting to know you had a positive experience at The Hotel Hot Springs. The team members here make it their goal to provide top-notch service. Your kind words have truly brightened their day. We eagerly await your return in the future.

10/10 Excellent

robert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Three rooms reserved for Derby weekend and all in our party were positive about the amenities of the hotel and appreciated the shuttle.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Robert, we're thrilled to hear that you and your party fully enjoyed The Hotel Hot Springs amenities during your Derby weekend stay. Acknowledging how much you valued our shuttle service, it's great to see it enhanced your experience. We're looking forward to your next visit.

4/10 Poor

DANICA

Travelled with family
Disliked: Staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Danica, we regret to hear about your recent experience. Cleanliness is a top priority for us and it is concerning to learn about your encounter. We are proactively taking steps to ensure such issues won't recur. We appreciate your feedback and hope we have the opportunity for a better experience in the future.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Requested extra padding on our bed and they could not accommodate. Flat/top sheet was on top of the comforter, not under as usual, so it made it difficult to throw off the comforter when needed.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Charles, it's wonderful to hear that you found The Hotel Hot Springs to be a nice place to stay. We regret any inconvenience you may have experienced with bedding preferences and the arrangement of your covers. Rest assured, we take this feedback to heart to meet and exceed guest expectations in the future, leading to an enjoyable stay for everyone. We appreciate your valued insights and look forward to taking care of you on your next visit.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the Hot Springs stores and places to eat!
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Anne, it's fantastic to know you found The Hotel Hot Springs' location advantageous for accessing local shops and dining options. Thank you for sharing your positive experience! We look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to walk to downtown and Bathhouse Row. Very comfortable, renovated room and friendly service. Decent breakfast and a free drink at the bar included.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
James, it's fantastic to hear that your stay at The Hotel Hot Springs was convenient and you were able to enjoy local attractions like downtown and Bathhouse Row with ease. We're thrilled you found the room comfortable and recently updated, and that you appreciated our friendly service. Knowing that you enjoyed our hearty breakfast and the complimentary drink at the bar delights us. It would be our pleasure to welcome you back for another wonderful stay.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this independent hotel on a recommendation. I broke down in my travels and need a place for two nights. It was clean quiet and comfortable. walking distance to stores and restaurants. while I didn't go for the attractions it is close walking distance to the Hot Springs Nat'l Park. Staff was very helpful and friendly. Breakfast was basic but what all other hotels supply, and the bar was a great quiet place to get a drink and work on emails.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Thomas, we're thrilled to learn The Hotel Hot Springs met your needs during your unexpected stay. It's wonderful to know you appreciated the tranquility and comfort of our rooms, as well as our great location near shops, restaurants, and natural attractions. Thank you for highlighting our helpful and friendly team members and the convenience of our bar for your work needs. As for breakfast, we aim to provide a range of items to suit various preferences. We hope we will have the pleasure of serving you again in the future.

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
From check-in to departure. Everything was great! Our bartender, Carla was so helpful giving us local information. We were there for an event and enjoyed the city and the establishment. It was convenient to everything that we wanted to do while we were there.
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Kate, it's delightful to hear that your time at The Hotel Hot Springs was enjoyable. We're pleased Carla was instrumental in enhancing your stay by providing helpful local information. It sounds like our convenient location perfectly suited your plans. We're looking forward to welcoming you back for future events and adventures.