Hot Springs Village hotel guide. Best Western hotel in Hot Springs Village, Arkansas

"We chose this hotel because of the history behind things. We fell in love with the place our first trip to Hot Springs and couldn’t wait to stay here the second time. First off, parking is entirely sketchy and horrible unless you have a compact car as you can even turn around, but also the entire garage is crumbling. Literally. Then the hotel, had this horrible mildew smell throughout the entire place. There were hidden fees for amenities, which weren’t even available due to construction going on. Which is never ending from what we’ve truly gathered. The workers (as in construction workers) are also SUPER sketchy and were roaming halls at all times of the night and even at one point followed us to our room until they realized a third person in our group behind us then acted like they were trying to get into “their” room which was our second room. Upon telling the front desk, the lack of customer service from the jump only continued with the comment of “what you want me to do” The rooms were so gross. The shower still had hair from another stay in it. The mold was unbearable everywhere. The sheets were stained. I can go on and on but writing this brings the anxiety back. It’s already taken me months to be able to write this. Honestly, I hope this review saves anyone from booking here. Just visit but invest your money and time elsewhere. I’ve never left a bad review, but this one cannot go without warning others. "

"Staff was amazing the lady at check-in acknowledged VIP and also upgraded us for our Anniversary "

"Property is old and run down. All the paint was chipped off the hot tub and bath. Bed was perhaps the most uncomfortable one I have ever slept on and made a horrible noise anytime you turned over. Last but not least we stayed on the bottom floor and whenever someone would slam their room door the whole building would shake. Would not recommend this place at all."

"Property looks decent from the front but as you drive back it gets worse. The room wasn't the cleanest and there was a horrible leak coming from the room above that was leaking into our rooms bathtub. By the look of the ceiling the leak has been going on for sometime so I could only assume there was mold. I didn't know when I made this reservation that this hotel is a section 8 hotel. You would think this would be mentioned when making the reservation."

"Nice bathroom but that’s all I can say. Rest of room not updated. Lots of noise from neighbors. "

"dirty and old"

"The room was perfect and the bed and pillows were the best ever"

"Room was clean and comfortable. We stayed in the same room that we had stayed in two weeks ago. So we knew what to expect. We will stay in this place again. "

"Convenient location, very clean rooms and comfortable beds. "