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Reviews of Los Lagos at Hot Springs Village a Ramada by Wyndham

3 out of 5
Los Lagos at Hot Springs Village a Ramada by Wyndham
1 Los Lagos Way, Hot Springs Village, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 997 out of 1428 reviews" "
Rating 8 - Good. 307 out of 1428 reviews" "
Rating 6 - Okay. 84 out of 1428 reviews" "
Rating 4 - Poor. 18 out of 1428 reviews" "
Rating 2 - Terrible. 22 out of 1428 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with partner
Liked: Property conditions & facilities
Comfortable living area, nice balcony, love the oversized jetted tub & shower! I would recommend trimming the trees by the balcony so view of the lake is not blocked. Wallpaper needs a little updating. Otherwise, loved this property! Would love to come back!
Stayed 2 nights in May 2024
Response from Edna Melton - General Manager on 20 May 2024
Thank you for your wonderful review and we hope to have you back with us again soon!

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time planning to stay again
Stayed 2 nights in Apr 2024
Response from Edna Melton - General Manager on 11 May 2024
We are so happy you enjoyed and we look forward to seeing you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Edna Melton - General Manager on 7 May 2024
Thank you so much! Please come back soon!

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stay here frequently. Great staff. Property is a little older but always clean.
Stayed 3 nights in May 2024
Response from Edna Melton - General Manager on 6 May 2024
We appreciate you staying with us Jennifer! We hope to see you again soon!

8/10 Good

ENRIQUE

Liked: Cleanliness, property conditions & facilities
Cleanest location. Neat
Stayed 5 nights in Apr 2024
Response from Edna Melton - General Manager on 6 May 2024
Thank you so much! Please plan on coming again soon!

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and quiet and friendly i definitely will be back in the near future
Stayed 3 nights in Apr 2024
Response from Edna Melton - General Manager on 26 Apr 2024
We are so happy to hear this! See you soon!

8/10 Good

Ronnie

Stayed 2 nights in Jul 2023
Response from Edna Melton - General Manager on 26 Apr 2024
Thank you and please visit us again soon!

10/10 Excellent

Thomas

Liked: Cleanliness
Highly recommend the property. We will definitely be back.
Stayed 2 nights in Mar 2024
Response from Edna Melton - General Manager on 2 Apr 2024
We really appreciate this and see you soon!

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice and secluded area near Hot Springs. Far enough out of town to enjoy the quiet yet close enough to access Hot Springs and surrounding areas easily. Property had everything we needed and more. Easy to find, clean, great staff and service all the way! We highly recommend Los Logos in Hot Springs Village! We will be staying there again our next visit!
Stayed 2 nights in Mar 2024
Response from Edna Melton - General Manager on 2 Apr 2024
Thank you for the awesome review! Come back soon!

2/10 Terrible

Aaron

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The Staff were AWESOME!!!! Unfortunately, the property is older and in pretty bad condition. The walls are paper thin, the heating/cooling system was apparently possessed by the Devil, because no matter how many times we tried to set it to cool, it kept setting itself back to a very uncomfortable temperature (Hot)! The beds were also very uncomfortable as well! Give the staff raises and knock down and totally remodel the property!
Stayed 3 nights in Mar 2024
Response from Edna Melton - General Manager on 26 Mar 2024
Thank you for your review and we are so sorry that you didn't enjoy your stay. The maintenance staff is trained to assist you with any HVAC issues that you may have as you share a system between the A and B sides of each condo. If you need a topper for the beds, we have them available. Again our apologies.

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t have a balcony like I thought. Other than that the place was clean & quiet & what I expected.
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on 22 Mar 2024
Thank you so much for your review! Please make sure to verify the room amenities when booking and there is a big difference in room types and prices. We hope you will come back and see us again.

2/10 Terrible

Theron

Travelled with family
The neighbors were horrible. It was after midnight and their music was blasting. Plus, they were super loud. We couldn’t call anyone, because the office closes at five. We couldn’t move rooms either. My wife and I were are so upset about it. We regret having stayed at this property.
Stayed 2 nights in Mar 2024
Response from Edna Melton - General Manager on 17 Mar 2024
Thank you for your review and we are so sorry that you had noisy neighbors. The resort was 100% occupied for Spring Break. Quiet time is 11 PM to 8 AM. Violations should be directed to the local police by calling 911. They will respond promptly.

8/10 Good

ROY

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Edna Melton - General Manager on 10 Mar 2024
Thank you and please visit us again soon!

10/10 Excellent

Tiffany

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on 27 Feb 2024
Thank you so much Tiffany! Please visit us again soon!

6/10 Okay

Criselda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Walls are to thin barely playing music and I got a complaint of noise wasn’t even loud I could hear the people next door to us all their conversations
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on 27 Feb 2024
Thank you for your review and our apologies that you received a noise complaint during your stay. We are so sorry and we hope you will come back and see us again.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful, quiet place to stay! So relaxing and just what my husband and I needed!
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on 27 Feb 2024
Thank you Crystal! We are so happy you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Jenifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very great all around stay.
Stayed 3 nights in Feb 2024
Response from Edna Melton - General Manager on 20 Feb 2024
We are all happy to hear that you enjoyed your stay Jenifer! Please visit us again soon.

10/10 Excellent

ashley

Travelled with partner
Liked: Amenities
Property was unbelievable clean. Quiet, beautiful view on the lake. We will definitely be back.
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on 19 Feb 2024
Thank you Ashley! Please come back soon!

10/10 Excellent

Steve

Liked: Cleanliness, room comfort
Good times!
It was a great stay, excellent jacuzzi tub in the room. Me and the wife had a great time. Will definitely be staying here again in the future!!! Thank you!
Stayed 3 nights in Feb 2024
Response from Edna Melton - General Manager on 18 Feb 2024
We are so happy that you all enjoyed and we hope to see you back soon!

10/10 Excellent

JAMIE

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on 12 Feb 2024
Thank you for staying with us and please come back soon!

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit was cleaned and organized.
Stayed 2 nights in Feb 2024
Response from Edna Melton - General Manager on 12 Feb 2024
Thank you so much and we hope to have to stay with us again!

10/10 Excellent

Brian

Stayed 2 nights in Jan 2024
Response from Edna Melton - General Manager on 9 Feb 2024
Thank you so much Brian! We look forward to seeing you again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Great option for staying in the village.
Clean, great set-up for longer stays—even though we were only there for two nites. Full kitchen, spacious family-room/gathering area. Even a fireplace!
Stayed 2 nights in Jan 2024
Response from Edna Melton - General Manager on 2 Feb 2024
We are so happy you enjoyed your stay with us! We look forward to having you back again!

10/10 Excellent

Monique

Travelled with partner
My stay was perfect as always
Stayed 3 nights in Jan 2024
Response from Edna Melton - General Manager on 2 Feb 2024
Music to our ears! We can't wait to see you back with us!

8/10 Good

Timothy

Stayed 3 nights in Jan 2024
Response from Edna Melton - General Manager on 19 Jan 2024
Thank you so much and please visit us again soon!

10/10 Excellent

Velvet

Liked: Cleanliness, property conditions & facilities
Response from Edna Melton - General Manager on 9 Jan 2024
Thank you so much Velvet! Please visit us again soon!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, amenities
I love staying here. Its always a pleasent stay. The outdoors is so beautiful. When you need to speak to someone after hours they respond quickly.
Stayed 2 nights in Dec 2023
Response from Edna Melton - General Manager on 9 Jan 2024
Thank you so much and our after hour staff is amazing! Please come back and see us again soon!

10/10 Excellent

Elizabeth, Fort Worth

Liked: Cleanliness, property conditions & facilities
I absolutely loved this place
Response from Edna Melton - General Manager on 11 Dec 2023
We are so happy to hear this! Please come again soon!

2/10 Terrible

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and accommodating. Affordable
Stayed 4 nights in Dec 2023
Response from Edna Melton - General Manager on 11 Dec 2023
Thank you Robert! We appreciate hearing from you that you meant this to be a 5 and not a 1! We are sad that your rating cannot be changed or corrected. Please come back and see us again soon!

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Every time i go to hot springs i stay here. They are super quick to help you with anything you need. Super friendly love ths view
Stayed 2 nights in Dec 2023
Response from Edna Melton - General Manager on 11 Dec 2023
We are so happy to be able to take care of you during your visits with us! We hope to see you again soon!

8/10 Good

LINDA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is a beautiful and safe area to stay.
Stayed 2 nights in Nov 2023
Response from Edna Melton - General Manager on 27 Nov 2023
We are thrilled to have you say this! Please visit us again soon!

10/10 Excellent

Donald

Liked: Cleanliness, room comfort
Absolutely Amazing! We didnt want to go home!
Loved our view of the water of the balcony! It was alot like having a home away from home, so much better than everything being crammed into one room like it is at a hotel. I had some awesome pictures of our view but it wouldnt let me add them for some reason, I would love to of been able to share though.
Stayed 2 nights in Nov 2023
Response from Edna Melton - General Manager on 17 Nov 2023
We are so happy that you enjoyed your stay with us and we look forward to see you again!

6/10 Okay

Curt

Travelled with group
Stayed 4 nights in Nov 2023
Response from Edna Melton - General Manager on 17 Nov 2023
Thank you for your review!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Water view, walking shoreline, large apartment
Stayed 2 nights in Nov 2023
Response from Edna Melton - General Manager on 17 Nov 2023
Thank you so much for this score! Please visit us again soon!

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and beautiful environment
Stayed 3 nights in Nov 2023
Response from Edna Melton - General Manager on 17 Nov 2023
We are so happy that you enjoyed! Please come back soon!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I always love when i stay here. I feel like its a home away from home.
Stayed 2 nights in Nov 2023
Response from Edna Melton - General Manager on 17 Nov 2023
We love hearing this from our guests! Come back soon!

10/10 Excellent

Leasa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for our anniversary. This property is extremely communicative and very clear with all instructions. Property and units are beautiful and very much like coming home after a long day of exploring Hot Springs and surrounding areas. Will definitely be coming back!
Stayed 3 nights in Oct 2023
Response from Edna Melton - General Manager on 3 Nov 2023
Thank you so much for this wonderful review! This is just what we like to hear. Please visit us again soon!

8/10 Good

George

Travelled with partner
Liked: Cleanliness
Great communication
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on 3 Nov 2023
We are so happy to hear this! Please plan a trip soon to come back and see us!

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always love to stay at Los Lagos!
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on 3 Nov 2023
We love hearing this! Come back soon!

10/10 Excellent

Catherine C

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Edna Melton - General Manager on 3 Nov 2023
Thank you so much for this 10! We hope to see you back with us again soon!

8/10 Good

susan

Travelled with family
Liked: Amenities, property conditions & facilities
We stayed here for a last minute weekend getaway to Hot Springs. The price point fit our budget on this quick trip. We opted for the small efficiency place, and next time, I would spend the extra money for a patio or balcony for coffee in the morning. Loved that the condo was on a lake with a beautiful walking trail. The bed was not comfortable, and the dishes in the cabinet had dried food and greasy fingerprints on them. Our particular condo could use some updating and some better attention to detail, but overall, it was a lovely weekend and I would definitely stay here again. I will upgrade to a nicer unit next time. Lots of options to eat downtown. DeLucca pizza was delicious! The German beergarden was a nice place to have a beer for Oktoberfest, but the food was just ok.
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on 3 Nov 2023
Thank you so much for this detailed review! We are so sorry that your dishes were not checked by our Housekeeping team but we are thankful that you still enjoyed your stay! We agree that the larger condo will be much more comfortable! Please come back soon!

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and beautiful quiet location :)
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on 3 Nov 2023
Thank you SO much and please return to see us again soon!

10/10 Excellent

Wayne

Liked: Cleanliness, room comfort
Nice place.
It was a nice place, clean and quite. The bed was a little smaller than advertised, but overall a really nice place.
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on 3 Nov 2023
Thank you so much for your review! Our studio has a queen bed and the 1 bedroom apartment/elite has the king! Please come back and see us again soon!

10/10 Excellent

Verified traveller

Liked: Room comfort
Another Wonderful Anniversary Trip!
We had an absolutely wonderful time for our 27th Anniversary. This is officially our anniversary spot. Please continue to stay accommodating and friendly like you are. The room is so peaceful and the surrounding restaurants makes this the perfect place to spend time together. We consider this our beautiful hidden treasure. Please don't change!
Stayed 3 nights in Oct 2023
Response from Edna Melton - General Manager on 3 Nov 2023
We promise not to change! Please come back and see us again soon!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a nice quiet neighborhood. We felt very safe. Very nicely priced and much cheaper than a hotel. Great communication with owners. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on 3 Nov 2023
Thank you for this awesome review! Please come back and see us soon!

6/10 Okay

Travis, Sisters

Business traveller
This property needs to be updated. Paint was in poor condition and some of the furniture needs to be replaced. Tiny refrigerator. But the location is nice and reasonably quiet. Washer and dryer was a plus. Adequate if you are in the area for work but not as a vacation rental.
Stayed 5 nights in Oct 2023
Response from Edna Melton - General Manager on 19 Oct 2023
Thank you for our review! It does appear that you might benefit from booking a larger unit with a full kitchen, balcony and a jetted tub. We hope you will return to see us again!

8/10 Good

Thomas

Liked: Room comfort
Hot Springs Village
We always have a great stay when we travel up to Hot Springs Village. The weather was magnificent with the blue skies and NO CLOUDS. The property does need some updated appliances for sure. Our stove was not good and one of the burners was very bad. We did our daily walks along the lake, and enjoyed the peaceful area around us
Stayed 5 nights in Oct 2023
Response from Edna Melton - General Manager on 19 Oct 2023
Thank you for your review and we hope you reported any appliance issues to our Guest Service Team who can send a Maintenance Tech for repair! Please visit us again soon!

10/10 Excellent

Candace

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Perfect for families to gather. We met in different rooms and by the pool. Very relaxing.
Stayed 3 nights in Sep 2023
Response from Edna Melton - General Manager on 16 Oct 2023
We are so happy to hear that you were able to relax and enjoy your stay! We look forward to seeing you again soon!

8/10 Good

Kimberly

Liked: Cleanliness
Disliked: Room comfort
Beautiful Property
The property was very nice! Everything was clean. A little outdated in the actual condo, but we can over look that! The only complaint my husband and I have, the bed was terrible!!!!! I can over look a lot but we couldn’t get comfortable due to the sagging mattress and springs poking in our hip.
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on 13 Oct 2023
Thank you so much for your review and I hope you reported the mattress issue to our staff for correction! Please visit us again soon!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
i loved how we were by the water and able to walk the trail along the water. It was so beautiful! Felt very comfortable, felt like we were at home and stress free. The only thing that wasn't the best was the shower had very little hot water. The kitchen sink had no problems, just when we showered.
Stayed 2 nights in Oct 2023
Response from Edna Melton - General Manager on 13 Oct 2023
Thank you so much for your review and I hope this issue was reported to our staff for their correction! This could be sediment in the showerhead. Please visit us again soon!