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"Excellent staff, location & room"

"Small room size. feeling pack."

"This was my third stay at Novena and have had several stays at Cantonment and one at Owen House. I really like the brand and the value proposition. When I arrived the air conditioning was making a noise. I can live with a humming, but this was a squeaking. Maintenance came and said it was the motor. I spoke with reception (Azim) and he agreed to move me the next day. The situation was handled well and I was told to just leave my things and they would move everything including items in refrigerator. I will say that the last three rooms I've stayed in at Novena have had problems with the safe. A few months ago upon arriving the safe was locked and battery was dead. Maintenance replaced the battery. But it kept failing. They eventually gave me the key to use instead of a code. Then this visit, the first room (the one with the bad a/c) had a similar problem. Finally, the room I moved into for the remaider of my one month stay had a problem with the safe. Upon arrival it was closed, locked, and didn't work. Both maintenance and Jonothan couldn't open it. Jonothan provided a great work around by bringing me a second safe from reception! One annoyance is that there is only one bottle of body wash provided. So, this has to be taken continuously from sink to shower, or in my case, I just bought soap for the sink. This is quite ridiculous. Provide a small bottle for the bathroom sink - especially when sink is usualy not located in the physical bathroom, but just outside. "

"Shopping nearby Very small rooms House keeping good"

"Very beautiful and neat."

"The front desk Alf Tan was really friendly and helpful. He gave us lots of advice on how to use public transport to get around."

"Breakfast was great! Variety daily. I love that the rooms were clean everyday not on request or every other day. Excellent location with shops and food nearby. Staff and workers were extremely diligent and helpful with accommodating your needs. Overall, excellent experience and stay for 2 weeks."

"Extremely clean, great amenities, decent breakfasts and kind and polite staff. I highly recommend thos hotel."

"Nice clean room. Will continue to book this place "