Thanks Maria! I’m glad everything went well! Yes, staff was a little tight with the unexpected storm, but we tried to clean as many rooms as we could. :)

Thanks Leticia for the review! I hope you enjoyed your stay!

Hey Jessica, thank you for the feedback! I'm sorry that the hotel wasn't quite what you were expecting. I think the renovation that we have scheduled this year is going to help a lot with that. Thanks for letting us know about the shower and A/C. And thank you for the positive review despite the issues. :)

Thanks Brenda for the feedback! I'm glad everything went well during your stay!

Thanks Hope for the good review! I'm glad you found the staff to be friendly! :)

Good morning, Kiranpreet. Thank you for your feedback we are sorry to hear that you were not given the room that you booked for your stay, we sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again in the future.

Thanks Morgan for the feedback! Let us know if there's anything we can do to make your next stay even better!

Thanks Carmen for the positive review! Means a lot to us!

Hey Nallely, thank you for the 5/5 review! Let us know if there’s any way that we can make your future stays even better! :)

Good morning, Alisiah.We are pleased to have met your expectations and looking forward to having again when your travels bring you back to the Galleria area.Thank you for choosing to stay with us.

Hey Colleen, thank you for the feedback! I'm sorry to hear about all the issues you experienced during your stay. I believe nearly all of these will be addressed during our renovation this year, but there are a couple items you mentioned that we will keep a closer eye on to make sure they're up to standard. I'm glad to hear that the staff was accommodating! Thanks again!

Thanks, Corey, for letting us know about about these things. I'm sorry to hear that you did not receive the room type you booked. I'll need to look into this issue, since I'm not sure what would have caused this. We definitely don't want any other guest to have this experience. In any case, I'm glad to hear that the cleaning staff and Night Auditor was helpful!

Good morning, Shane.We appreciate your score, and looking forward to seeing you when your travels bring you back to the Galleria area.Thank you for choosing us.

Thank you Massimo for the feedback. I'm so sorry to hear about the issues. I was actually just talking with our Chief Engineer last week how we can address the shower door issue. I located your reservation, so we will definitely take a look at the ceiling in there as well. Thank you for kind review despite these issues!

Good morning, Anthony.We appreciate your feedback!We would love to have you when your travels bring you back to the Galleria area.Thank you for choosing to stay with us.

Thanks Juan for the positive review! I'm glad everything went well for you!

Oh wow, thank you for the kind words! Glad you enjoyed your stay with us!

Thank you Issif for the review! Glad you enjoyed your stay!

We're so glad you enjoyed your stay with us! Thanks for the feedback!

Buenos dias, Juan.Nos da mucho gusto que todo estuviera bien y apreciamos tu retroalimentacion, esperamos verte pronto cuando tus viajes te traigan para esta area.Gracias nuevamente

Good morning, Amy.We appreciate the score and looking forward to seeing you again when your travels bring you back to the Galleria area.Thank you.

Good morning, Oswald.We appreciate the score and looking forward to seeing you next time you are in the Galleria area.Thank you for choosing to stay with us.

Thank you for your feedback we are sorry to hear your experience with us was not the best, we will share your feedback with our team so that we can ensure we prevent disappointment for our future guests.

Thanks Qiaofang for the feedback! Glad you enjoyed your stay with us!

Good morning, TariqWe appreciate your score and we look forward to seeing you when your travels bring you back to the Galleria area.

Good morning, Miguel.We appreciate your score and we look forward to seeing you when your travels bring you back to the Galleria area.

Good morning, SarahWe appreciate your score and we look forward to seeing you when your travels bring you back to the Galleria area.

Good morning, Norberto.We appreciate your feedback and are happy to hear that you had a good stay, we hope to see you again soon.Than you for choosing to stay with us.

Good morning, Kyle.We apologize if our property did not meet your expectations. We are always striving to improve and meet the expectations of all our guests.If your travels bring you to this area again, we hope you give us a second opportunity.THave a great day.

Good morning. Michael.Thank you for the score and we hope to see you again when you come back to the city.Thank you so much.

Good morning, Marqueta. We appreciate your score, and we thank you for choosing to stay with us during your travels. We are always striving to make our guests feel as comfortable as possible.

Good morning, David.Receiving that score will push us to improve in every area, we are sorry your expectations were not met.We're hoping you will give us an opportunity to show you the improvement.

Good afternoon, Harold.We appreciate your score and will be happy to have next time your travels bring you back to this area.Hope to see you soon, have a great rest of your day.

Good morning, Santosh.We appreciate your feedback, thank you for the score, we striving to always meet our guests' expectations.We hope to see you the next time your travels bring you to the area.Thank you for choosing us.

Buenos dias, Miguel.]El estacionamiento se cobra por el area en la que estamos localizados, permitenos decirte que esa infomacion la puedes localizar en nuestra pagina de internet.Que tengas una linda tarde.Gracias por hospedarte con nosotros.Gracias

Good morning, Angelita.We regret to hear that we did not meet your expectations.Let us assure you that we aim to meet our guest expectations and hope for you to give us an opportunity to do so.

Good morning, Lacie.We are very sorry to hear that we did not meet your expectations. We are actually in the process of revitalizing our property, if you would like to give us a try next time you are in town, we will not disappoint you.We all are excited about all the changes that are planned.Hope to see you soon.Thank you for staying with us.

Good morning, Robert.We appreciate your feedback; and sincerely apologize that the parking fee took you by surprise, we do have it posted in our website; and encourage our guests to visit our website to learn more about our hotel.We have plans to revitalize our property, and we will love to have you if your travels bring you back to this area.

Good morning, Renathe.We appreciate your feedback and are happy to hear that you enjoy our coffee. Regarding the parking we are located in the area where that is a common practice, hence the excellent location. And also, we have plans to revitalize our property and we will be happy to have you again if your travels bring you back to the Galleria area.

Good morning, Presley.We appreciate your score and looking forward to seeing you if your travels bring you back to the Galleria area.We value you as a customer and looking forward to seeing you again.Best regards and enjoy the rest of your day.

Señor Victoriano.Muchas gracias por el puntaje que nos otorgo, lo apreciamos de verdad, y esperamos que en su proxima estancia vuelva usted a reservar con nosotros.

Good morning, We are sorry to hear your stay with us was less than perfect. Were any of these issues reported to the front desk? Because all of these issues could have been easily fixed had we been notified as soon as they occurred. We unfortunately cannot fix what was not reported to us. We encourage our guests to always tell us about their experiences so we can help out right away! If your travels bring you back to this area, we would love the opportunity to show you we can deliver exceptional service. I hope you have a wonderful day and that you give us another chance!Best,

Good afternoon, Amelia.We appreciate you staying with us, we will be pleased to welcome you back when your travels bring you to the Galleria area.Thank you for your feedback.

Buenas tardes, Sr. Martinez.Sinceramente le pedimos dusculpas por los detalles que encontro en cuarto. Le podemos asegurar que este tipo de retroalimetacion es lo que nos hace mejorar para nuestros futuros huéspedes.Nuevamente le agradezco sus observaciones.

Good afternoon, Alex.We sincerely apologize for the details you found in the room, and appreciate your feedback, rest assure that it will be taking care of.Thank you so much for the score, we hope for you to give us another opportunity to welcome you in our installations.Thanks again,

Good morning, We regret to hear you had this experience! When you came to the desk to inform us about the clogged toilet, our front desk agent also offered to bring you the plunger to your room as well as a room change was offered. All of which were denied by you. We do have maintenance on site during the regular day hours. Some hotels, like full service hotels, do have maintenance around the clock. We unfortunately are not one of those hotels. I wish you would have mentioned the other issues at the time you brought up the toilet incident. We hope you have a wonderful rest of your day, and we still appreciate you staying with us! Thank you,

Good morning, Edgar.We appreciate your feedback, and we are always happy to hear that.We have scheduled a renovation for spring this year. Come back and check us out soon. Thank you.

Good morning, Brandi.We sincerely appreciate your business and are happy your stay was great at our location.We hope to see you again soon.Thank you!

Good morning, Michelle.We appreciate the score. And thank you for having us as your first choice.You are always welcome here,Thanks once again.

Good morning, Jeffrey.We appreciate the score; we are always striving to better our service for our guests.Thanks!