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Riley, thank you for sharing your experience at Hyatt Place Houston/The Woodlands. It is wonderful to hear that you found the hotel to be very clean and appreciated the early check-in. We look forward to your next visit!
8/10 Good
Ryan, Nacogdoches
25 May 2024
Ryan
Stayed 4 nights in May 2024
Response from Customer Service on 26 May 2024
Thank you for the 4/5 rating, Ryan!We are delighted to see that you had a wonderful time at Hyatt Place Houston/The Woodlands. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
Larry, thank you for your feedback. We strive to provide the best experience possible and appreciate you choosing to stay with us. Your comments help us improve, and we hope to have the opportunity to serve you better in the future.
Adrian, thank you for staying with us and for sharing your feedback. If there are specific aspects of your stay that you think we can improve, please let us know. We hope to serve you better on your next visit.
Dwanda, thank you for your kind words. The team at Hyatt Place Houston/The Woodlands is delighted that you found them professional and friendly. We're looking forward to welcoming you back soon!
10/10 Excellent
Rosendo
14 May 2024
Great place to stay while visiting my family in The Woodlands area.
Rosendo
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Rosendo, it's wonderful to hear that Hyatt Place Houston/The Woodlands was the perfect spot for your family visit. We love to make your trip more enjoyable. Looking forward to welcoming you back soon.
Front desk staff was very friendly and efficient and breakfast was good.
Khiem
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Khiem, it's delightful to know you found our team members at the front desk friendly and efficient. We're also thrilled you enjoyed your breakfast at Hyatt Place Houston/The Woodlands. We do our best to provide an excellent dining experience for all our guests. Thank you for your review!
Liked the location. The facility was clean. Great breakfast options. Friendly staff
Chad
Stayed 5 nights in Apr 2024
Response from Customer Service on 6 May 2024
Chad, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Houston/The Woodlands. We're thrilled to learn that our prime location, spotless facilities, extensive breakfast selection, and amiable team members all met your expectations. We truly value your feedback and look forward to your return in the near future!
Clean and comfortable room, but it looks very dated. No water bottles in the room, empty refrigerator. Only one elevator was working. Ice machine out of order. Breakfast could have better options. Overall it was ok.
Andrea
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Andrea, thank you for sharing your thoughts. Your comment on the room's aesthetic is duly noted, and we'll consider making improvements. We regret to hear about the absence of expected amenities and the inconvenience caused by lift and ice machine availability. Your feedback about breakfast variety has been taken on board. We believe your next stay will be even more satisfactory, and we hope to have the opportunity to show you that we can exceed your expectations.
Kelly, thank you for your excellent rating of Hyatt Place Houston/The Woodlands! We're delighted to know you had a great experience. We can't wait to welcome you back on your next visit!
8/10 Good
Gerardo
Travelled with family
29 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
One of the elevators does not work, no a small bottle of water in the room, for that price that you charge should compensate for these problems
Gerardo
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Gerardo, thank you for your feedback. We regret to learn about the inconvenience with the elevator and the lack of complimentary water in your room. We want all aspects of our guests' stays at Hyatt Place Houston/The Woodlands to meet their expectations, especially considering the value. We appreciate your patience and constructive critique and have conveyed your comments to our team members for review. We hope you give us another opportunity to serve you better in the future.
6/10 Okay
Bo
29 Apr 2024
Not enough staff.
Bo
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Bo, we understand that service may have seemed stretched during your stay. We continuously work towards improving our efficiency and ensuring our team members are allocated in ways that create the best guest experience. We appreciate your feedback and patience.
Thanks for the perfect rating, Vickie! We can't wait to see you again soon for another amazing experience at Hyatt Place Houston/The Woodlands. Have a great day!
10/10 Excellent
Allie
19 Apr 2024
Allie
Stayed 1 night in Mar 2024
Response from Customer Service on 9 May 2024
Allie, we gratefully acknowledge your positive rating for Hyatt Place Houston/The Woodlands on Expedia. It truly delights us to learn when a guest has had a wonderful experience. We sincerely hope to welcome you back for another enjoyable stay in the future.
I felt very safe there, the breakfast was really good I loved being able to basically have a yogurt bar! The room was nice too.
Leslie Marie
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Leslie Marie, it's wonderful to hear that you enjoyed your stay at Hyatt Place Houston/The Woodlands, where your safety and delight are our primary concern. The pleasure you derive from our ample breakfast offerings, particularly the yogurt selection, truly warms our hearts. Furthermore, the appreciation for your room fills us with joy. We're excited to share your positive comments with our team members and look forward to offering you another delightful stay soon.
8/10 Good
April
Travelled with partner
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
Quiet and comfortable. Only one elevator worked.
April
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
April, it's great to hear you found the Hyatt Place Houston/The Woodlands quiet and comfortable. However, we regret any inconvenience you experienced concerning the elevator situation. Measures are in place to ensure such issues are promptly addressed. We would be delighted to welcome you back again whenever your travels bring you to the area.
8/10 Good
Farzana
12 Apr 2024
Liked: Amenities
I booked king bed room but they gave me 2 queen bed so I had to call them and the lady downstairs told me they were fully booked then she found one room for me.
Farzana
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Farzana, it sounds like there was a mix-up with your room type at the Hyatt Place Houston/The Woodlands. We appreciate your patience and understanding to sort out this issue. The change was quickly addressed by our attentive team members who are always eager to help our valued guests like you. Your comments further help us to improve our services and ensure that future guests receive the room they've booked without any glitches. We apologize if this error disrupted your stay. We hope to provide you with a seamless experience upon your next visit.
Mary, thank you for choosing Hyatt Place Houston/The Woodlands and your high rating. We're thrilled that you had a satisfying experience with us. We hope to have the privilege of welcoming you back in the future for another wonderful stay.
2/10 Terrible
Brandon
10 Apr 2024
Disliked: Staff & service
Brandon
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Brandon, it's unfortunate to see you were not entirely satisfied with your experience. We welcome more detailed feedback as it can be incredibly useful in pinpointing areas where we can improve. Providing a satisfying stay is always our goal and we hope to have a chance to better meet your expectations in the future.
Buddy, it's great to hear that your stay at Hyatt Place Houston/The Woodlands met your expectations. Our team is dedicated to providing an outstanding experience for our guests and we're glad we delivered. We appreciate your feedback and are delighted it was a noteworthy stay. We're looking forward to welcoming you back in the future.
2/10 Terrible
Viken-Armand
Business traveller
9 Apr 2024
Disliked: Staff & service
The staff is horrible and need some serious training
Viken-Armand
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Dear Viken,Unfortunately, we were unable to share the information you desired when you recently called. Please understand, nothing is more important to us then the safety and security of our guests. Staff was only following protocol.
Thank you for the great rating, Jason!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Houston/The Woodlands! We hope you plan on staying with us again soon!We're looking forward to your next visit!
4/10 Poor
Stacania
2 Apr 2024
Liked: Cleanliness, staff & service
The air in my room did not work, very hot and hard to breathe.
Stacania
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Stacania, we regret to read about the discomfort you experienced with the room temperature. Our goal is to provide each guest with a comfortable and relaxing stay, and it's clear we fell short during your visit. We assure you that corrective measures are always put into place to address every concern our guests bring to our attention. We hope for another opportunity to deliver the stay that you were hoping for.
Amazing customer service at check in, great food options, very comfortable and clean.
FeLica
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
FeLica, we're delighted to read your glowing words about Hyatt Place Houston/The Woodlands. It's wonderful to see that you appreciated our top-notch customer service during check-in, diverse food selection, and comfortable and spotless accommodations. We're looking forward to welcoming you back in the future.
Edison, thank you for your kind comments. We're thrilled you thoroughly enjoyed your stay at Hyatt Place Houston/The Woodlands. We strive to ensure all our guests have memorable experiences and it's wonderful to hear we achieved that for you. We await your return in the future.
Steven, thank you for choosing Hyatt Place Houston/The Woodlands and your noteworthy rating. We appreciate your support and look forward to your next visit.
Paul, thank you for your wonderful feedback. We're thrilled you enjoyed your experience at the Hyatt Place Houston/The Woodlands. Our team is delighted to have made your stay a pleasant one. We can't wait for your next stay with us.
Chris, thank you for choosing to stay at the Hyatt Place Houston/The Woodlands. We're delighted that you had a superb experience with us. We're looking forward to welcoming you back in the future.
The property is clean, and the rooms are well lit and feel at home. The staff at the breakfast lounge were extremely efficient and the food was great. Overall, an exceptionally enjoyable stay.
Ashley
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Ashley, we are thrilled that Hyatt Place Houston/The Woodlands provided you a feeling of home with our well-kept premises and good lighting in the rooms. It's wonderful that our team members in the breakfast lounge left an impression with their efficiency and food service. We appreciate your positive feedback and are glad you had a remarkable stay!
I often stayed at this property due to the location, very convenient for me. It's always clean, staff friendly and I know the area is safe.
Karen
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Karen, it's wonderful to hear you frequently choose Hyatt Place Houston/The Woodlands due to its prime location. It's fantastic that our consistent cleanliness, friendly team members, and secure neighborhood continue to elevate your stay. We appreciate your loyalty and can't wait to welcome you back on your next visit.
10/10 Excellent
Mechele
Travelled with family
28 Feb 2024
Liked: Property conditions & facilities
It was pleasant with a great staff
Mechele
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Mechele, it's thrilling to hear that you enjoyed your stay at Hyatt Place Houston/The Woodlands. Our team members are thrilled to hear they contributed to your pleasant experience. We're eagerly awaiting your next visit.
Ice machine was broken for most of our stay. The detergent for the washer was out of stock as well. My daughter ended up getting sick in the hotel lobby and the last who worked in sales for the hotel happened to be walking by and alerted the staff right away. She was so kind and friendly in what could have been an embarrassing situation for her. She was awesome! I do not recommend intending to use the pull
Out couch for sleeping.. as it’s as comfortable as you would imagine for an extended stay. Over all breakfast was awesome! Wish coffee was available 24/7.
Rebecca
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Rebecca, it's pleasing to hear that you appreciated our delicious breakfast offerings at Hyatt Place Houston/The Woodlands and found our team member's response to an unforeseen incident to be exemplary. We understand there were a few areas during your stay that didn't meet your expectations. We regret the inconveniences related to the ice machine and the availability of certain washing amenities. The comfort of the additional sleeping accommodations also seems to have not met your expectations. As to your wish for round-the-clock coffee service, we value your feedback. Thank you for helping us identify areas for improvement, and we hope to welcome you back for a more seamless experience.
This location was perfect for the quiet trip we made to Houston.
Jennifer
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Jennifer, it's delightful to hear that the Hyatt Place Houston/The Woodlands served as an ideal setting for your quiet trip. We're glad to know you appreciated our location. We look forward to being your chosen hotel for any future visits to Houston.
8/10 Good
Buford, Fort Worth
24 Feb 2024
Buford
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Thank you for the 4-star rating, Buford!It's great your time at Hyatt Place Houston/The Woodlands was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
This is the best value for your money in The Woodlands
FERNANDO
Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Fernando, it's great to hear your commendation of the exceptional value of your stay at Hyatt Place Houston/The Woodlands. We appreciate your positive review and look forward to welcoming you back on your next trip to The Woodlands area. Safe travels!
Thank you for the fantastic rating, Edwin!It's outstanding you had such a wonderful experience at Hyatt Place Houston/The Woodlands. We care about the satisfaction of our guests. We can't wait to see you again soon!
Nice, clean facilities; good food for breakfast; convenient location; and friendly and helpful staff.
David
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
David, it's a delight to hear your stay at the Hyatt Place Houston/The Woodlands met your expectations. We're thrilled to know you appreciated our cleanliness, delicious breakfast options, and convenient location. Positive remarks regarding our friendly and supportive team members truly make our day. Your encouraging words will motivate us to continue delivering exceptional experiences. We hope to see you back soon for another great stay!
I loved the convenience of breakfast,gym and easy parking.
Nadine
Stayed 6 nights in Dec 2023
Response from Customer Service on 19 Feb 2024
Nadine, it's wonderful to hear how much you relished the full Hyatt Place Houston/The Woodlands experience, particularly enjoying the convenience of our breakfast offerings, fitness center, and parking facilities. We eagerly anticipate your return.
4/10 Poor
Ruben
Business traveller
16 Feb 2024
Liked: Cleanliness, staff & service
Room 211 is the worst room. Maintenance room next door and every hour a machine would turn on for 15-20 minutes. Bathroom shower glass doors would constantly move and when your wanting them to stay in a certain spot it would move. Toilet handle is tricky.
Great staff tho
Ruben
Stayed 2 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Ruben, we're distressed to hear about your experiences with room 211. We regret that you encountered less than ideal conditions with the questionable noise you've mentioned as well as the challenges with the shower doors and toilet. On a positive note, we're glad to know our team members left a positive impact on you. Your constructive feedback is valuable and will be shared with our team to improve guest experience. We hope to have another chance to deliver a more satisfactory stay in the future.
Great hotel! Just a few minutes from woodlands mall and all the amazing dining options at Hughes landing.
David
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
David, it's wonderful to hear how much you enjoyed your stay at Hyatt Place Houston/The Woodlands. We're thrilled you found our location convenient, near to Woodlands Mall and the fantastic eateries at Hughes Landing. We hope to see you again soon for another great experience.
8/10 Good
Riketa
5 Feb 2024
Riketa
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Riketa, thank you for staying at the Hyatt Place Houston/The Woodlands. We appreciate your rating and hope to have the chance to offer an even more delightful experience on your next visit.
10/10 Excellent
Luis Enrique
3 Feb 2024
Luis Enrique
Stayed 5 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Luis Enrique, thanks for your rating. It's heartening to know that Hyatt Place Houston/The Woodlands lived up to your expectations. We'll share your positive feedback with our team members as they'll be thrilled. It would be our pleasure to welcome you back again.
10/10 Excellent
Kelly
2 Feb 2024
Kelly
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Kelly, thank you for your high rating of Hyatt Place Houston/The Woodlands. It's heartening to know that your experience was favorable. We hope to welcome you back for another exceptional stay.
2/10 Terrible
Katie
2 Feb 2024
Katie
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb 2024
We appreciate your feedback, Katie.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
Kirin, thank you for choosing Hyatt Place Houston/The Woodlands. It's wonderful to know you had an enjoyable stay, and we hope to welcome you back in the future. Safe travels!
Thanks for the perfect rating, Mike!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Houston/The Woodlands.
10/10 Excellent
Humming
23 Jan 2024
Humming
Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Thank you for the wonderful rating, Humming!It's fantastic you enjoyed your time at Hyatt Place Houston/The Woodlands so much! We look forward to hosting you again soon for another amazing experience!
10/10 Excellent
Erika
23 Jan 2024
Erika
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Thank you for taking the time to leave this wonderful rating, Erika! We hope to see you again soon at Hyatt Place Houston/The Woodlands so we can share yet another amazing experience!
10/10 Excellent
Cesar
Travelled with family and small children
21 Jan 2024
Liked: Amenities
Muy limpio todo en general.
Cesar
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
César, nos alegra saber que apreciaste la limpieza del Hyatt Place Houston/The Woodlands. Gracias por tomarse el tiempo para dejar una reseña. Nuestro objetivo es proporcionar un alto nivel de higiene en todas las áreas de nuestro hotel. Su satisfacción es nuestra máxima prioridad y esperamos volver a verle pronto.