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Reviews of SureStay Plus Hotel by Best Western Houston Medical Center

2.5 out of 5
SureStay Plus Hotel by Best Western Houston Medical Center
6700 Main Street, Houston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 453 out of 1057 reviews" "
Rating 8 - Good. 294 out of 1057 reviews" "
Rating 6 - Okay. 133 out of 1057 reviews" "
Rating 4 - Poor. 95 out of 1057 reviews" "
Rating 2 - Terrible. 82 out of 1057 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

AN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
!
Stayed 3 nights in May 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place me and my family enjoyed it i would come
Stayed 1 night in May 2024

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells nice in lobby. Clean and staff is friendly. We were on the 6th floor and the hallway is muggy warm, but room was nice and cool. Overall very satisfied with this stay.
Stayed 1 night in May 2024

10/10 Excellent

Charles

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our purpose was only to keep our appointments at MD Anderson. They had everything we needed including a very convenient shuttle service. The staff was very friendly and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Brenda

Liked: Staff & service, property conditions & facilities
Very convenient when visiting the Medical area.
Stayed 1 night in May 2024

6/10 Okay

Viji

Liked: Cleanliness
Breakfast was closed at 8:15 even though it was supposed to be open till 9:30am.
Stayed 1 night in May 2024

8/10 Good

Kimberly

Travelled with partner
The air conditioner in the hotel room made a loud noise every time it cycled off.
Stayed 1 night in May 2024

2/10 Terrible

Maggie

Stayed 1 night in Apr 2024

10/10 Excellent

Sam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 4 nights in Apr 2024

10/10 Excellent

Gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good - Friendly Staff. Great breakfast.Clean. Not so good - Pool was ice cold. Jets in Jacuzzi didn't work but water was hot. Couldn't see out our window from our room, it was full of condensation. Disappointment.
Stayed 3 nights in Apr 2024

6/10 Okay

Pamela

Travelled with family
Liked: Amenities, property conditions & facilities
Close by event , easy to park and staff was excellent. Bathroom was worn out with peeling linings and paint
Stayed 1 night in Apr 2024

8/10 Good

Kirk

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to medical center
Stayed 1 night in Apr 2024

10/10 Excellent

Scot, Auburn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was Very impressed! Staff was great. Rooms clean & spacious. Breakfast was Great! Location Very convenient. Would Highly Recommend!
Stayed 7 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it is great. Friendliest staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Sonia M

Stayed 1 night in Apr 2024

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The staff was very helpful and courteous. Very polite, will definitely stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Clifford, Gonzales

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly helpful staff, located just a few minutes from M D Anderson, very good breakfast!
Stayed 2 nights in Apr 2024

10/10 Excellent

Gary, Montgomery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Easy walk to hospitals. Excellent complimentary breakfast. Very friendly staff.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was convenient, staff amazing, good good. Bed, pillows, sheets, air conditioner are all worn out and need upgrading. Airconditioner very noisy, prop could use another and larger elevator.
Stayed 2 nights in Apr 2024

2/10 Terrible

juanita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They were not able to find my reservation even though l gave them my confirmation number! ..then when l finally got a room , it was occupied!! I didn’t opened the door because l was able to hear voices inside , so l knocked instead .. l went back to front desk and got a different room, but th smell in this room was extremely strong and unpleasant!!!…l opened the door to let it air out for a good 20 min…the smell never went away!!! It was not a good experience having to deal with all of this issues! I would like management to follow up on this and to confirm this information the room l was given was room 611
Stayed 1 night in Apr 2024

10/10 Excellent

Cristina

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Cleanness
Stayed 1 night in Mar 2024

10/10 Excellent

terry

Stayed 1 night in Apr 2024

2/10 Terrible

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are dirty, really noisy and short staff.
Stayed 4 nights in Mar 2024

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jun

Stayed 1 night in Mar 2024

10/10 Excellent

Janette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy, Midlans

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient ama clean
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Timeless

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Property conditions & facilities
Elevator was basically falling apart worker really pushed the black part sticking out back in lol.
Stayed 1 night in Mar 2024

8/10 Good

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel it's self was pretty run down and the elevators made a noise so I was alittle nervous but when we got to our room it was very nice. It was clean and We had everything we needed. Parking was great also.
Stayed 1 night in Mar 2024

2/10 Terrible

Brent

Stayed 2 nights in Mar 2024

10/10 Excellent

Michael, Leavenworth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was excellent and parking was free
Stayed 1 night in Feb 2024

10/10 Excellent

Nakishia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and patrol person was very nice and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for my husband’s MDAnderson appts and surgery. The room was clean , bed comfortable. Plenty of towels. Nice quiet hotel. Very friendly and helpful staff. Delicious breakfast. Within walking distance of hospital. Will definitely come back.
Stayed 1 night in Feb 2024

8/10 Good

Joseph Glen, Tomball

Liked: Staff & service
staff was great. propery needs upgrading
Stayed 1 night in Feb 2024

8/10 Good

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was unusual about the hotel . The staff were very helpful and friendly especially the security officer. We have stayed here before and it was the same
Stayed 3 nights in Feb 2024

6/10 Okay

Paul

Liked: Staff & service

2/10 Terrible

Erroll

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was clean and the staff good, but the bed are terrible. Imposible to sleep on.
Stayed 6 nights in Feb 2024

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed there multiple times…it’s comfortable n quiet. Plumbing is always a problem thou.
Stayed 1 night in Feb 2024

8/10 Good

RICKY

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Yolanda

Stayed 1 night in Feb 2024

8/10 Good

Janice

Stayed 1 night in Feb 2024

6/10 Okay

Janice

Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

nicole

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Candace at front desk was amazing at helping in what ever we needed. Very close to hospital and shuttle to and from. All the employees where very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Rodolfo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with the young lady at the front desk named Candice. She was very polite, courteous, caring, attentive, helpful and had a very kind personality. Really felt like she was determined to take care of the people.
Stayed 1 night in Feb 2024

2/10 Terrible

paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conditions is very old and dark Smell like rotten egg in hallways Not recommended for family members
Stayed 4 nights in Feb 2024

10/10 Excellent

Feng, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good and the breasfast handled very good too.
Stayed 1 night in Feb 2024