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"I'm sorry to say that this experience was not at all what we expected. The lobby is beautiful, however the rooms show signs of significant deterioration (water damage). The bathrooms are old and use water from the hotspring - though commendable from an eco perspective this means smelly showers (sulfur) which is an unpleasant experience. The staff were very kind, however training needs improvement as the service was disjointed and awkward. Last but not least our "balcony" room overlooked the roadway and several dilapidated buildings used for staff parking. I can deeply appreciate the historical significance of the location, however the facilities are not worth the price and require significant investment to bring them up to standard. "

"Very nice hotel — I would definitely stay here again if I return to Nakatsugawa. The staff were kind and helpful, the breakfast was excellent, and having access to an onsen was a real plus. A very comfortable and relaxing stay."

"The Taoya Hotel is exceptional. After hiking the Nakasendo trail, we enjoyed a spectacular Japanese and Western buffet. There was sake, beer, and wine included. After dinner we soaked in the onsen and relaxed our tired muscles. The onsen had a cherry blossom tree in full bloom for us to view. You should definitely go there."

"What a lovely stay in this hotel during our family retreat to Enakyo. This is our first time visiting the beautiful town and our experience has been a very positive one. The hotel is clean, staffs are friendly and the onsen is enjoyable. The room we stayed is properly sized for the three of us, there is no shower within our room, but the public bathhouse was enjoyable. Will definitely visit again."

"Breakfast was delightful. "

"Central location."

"Clean and convenient"

"Our experience with this hotel was overall good! Staff was kind and friendly, facilities were a little dated and the lighting inside the room needs updating, pure white light is not the most pleasant, however the traditional Japanese bedroom experience was very cool! Breakfast was also awesome! That alone made this experience super cool!"

"The room is clean and comfortable "