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Reviews of AC Hotel by Marriott Inverness

4 out of 5
AC Hotel by Marriott Inverness
GLEBE STREET, Inverness, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 199 out of 278 reviews" "
Rating 8 - Good. 50 out of 278 reviews" "
Rating 6 - Okay. 18 out of 278 reviews" "
Rating 4 - Poor. 8 out of 278 reviews" "
Rating 2 - Terrible. 3 out of 278 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Cameron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and modern. Everything that I expect from a top hotel ... wireless, ample plugs, clean, great bedding, comfortable bed, quiet.
Stayed 2 nights in May 2024

10/10 Excellent

Matthew, NEW YORK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern, and very well-located hotel in downtown Inverness.
Stayed 1 night in May 2024

10/10 Excellent

Jami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to everything - shops, restaurants, historic sites & more. Super friendly staff, very helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth P, St Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and knowledgeable hotel was clean and quiet
Stayed 2 nights in May 2024

4/10 Poor

Yvette

Disliked: Staff & service, amenities
It's ok. Our room was out the reception door and in the other building. Glad it wasn't raining. Located on the second floor, we found our room to be ok. It was clean and that was nice, it was nothing fancy and the bare essentials. It's serviceable but not enjoyable. The staff at reception were just going through the motions and sadly no extra welcome. Thanks Marriott, i think I'll look elsewhere next time.
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Wonderful restaurant and bar staff. Lovely menu and terrific cosmopolitan's. Our room was good but was on the ground floor opening onto road so we had to keep curtains closed at all times and you could hear room above walking about. Also would have been good if they replenished teabags in the room and the milk was out of date. Would recommend the hotel just suggest you ask for not a ground floor room.
Stayed 3 nights in May 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great
Stayed 2 nights in May 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Ahylin Segui

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant served amazing food
Stayed 2 nights in Apr 2024
Response from Laura on 25 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024
Response from Laura on 25 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

10/10 Excellent

Shelby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Apr 2024
Response from Laura on 19 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about you recent stay at AC Hotel Inverness.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good modern hotel. Would be perfect if they had a swimming pool. Breakfast was great, lots of choice. Rooms are very clean with modern decor. Rooms need a dressing table.
Stayed 2 nights in Apr 2024
Response from Laura on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and room was nice.
Stayed 1 night in Apr 2024
Response from Laura on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Yael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, easy access to Main Street in Inverness.
Stayed 1 night in Apr 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very well trained staff and very helpful. Accessible room excellent.
Stayed 1 night in Apr 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Julie

Stayed 1 night in Apr 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. And reliably serviced. More towel racks in bathroom and possibly a dresser with drawers in the room would have made this possibly the best equipped room I have stayed in in the whole of the UK! Good location… still within easy walking distance of everything but in quiet locale! A- is the grade I would give the hotel room.
Stayed 4 nights in Apr 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A tiny bit further out of town than some of the other places but just a ten minute walk into town. The restaurant and bar are nice and the area is quiet.
Stayed 3 nights in Apr 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kai Yip, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

David, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice property with friendly and helpful staff. Design-wise, the unfinished wood floors in the rooms were a bit raw for my personal taste. And the bathroom was ergonomically awkward with no proper towel rails within reach. But still - good place overall, and I'd stay again.
Stayed 3 nights in Mar 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is lovely the rooms are nice and modern and spotless surrounding area not great however very central to centre Didnt feel the check in check out staff were very welcoming not rude or anything just could have been a bit friendlier
Stayed 1 night in Mar 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.I am sorry to hear our reception staff did not meet your expectations during check in and check out. I have passed on your message to our Front Desk Manager, who offers her sincere apologies.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, amenities
It was not made clear at the time of booking that car parking at the Hotel is very limited and subject to an additional charge of £10/night. In addition, from a health & safety perspective, it is concerning there is no internal staircase access to the rooms and the only 2 lifts are quite confined.
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and very professional!
Stayed 5 nights in Feb 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John, Gloucester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel that was very quiet and only a short walk from the station. Only criticism was the price of breakfast so went elsewhere.
Stayed 1 night in Feb 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here!! Honestly, this is one of the best places to stay in Inverness. To begin with, the staff are very kind and thoughtful. Everyone was so nice and helpful. Secondly, the hotel is brand new. Everything was super clean and the rooms were well-designed (plenty of shelf space for winter clothes, comfortable bed, great shower with plenty of shampoo, conditioner, and soap). Our standard room was quite sizable and even had a little sitting area. We were impressed with the overall room design. We also loved all the hotel's modern amenities. They had a gym, restaurant/bar, and coffee station. We visited during the winter & many coffee shops/restaurants don't open until 9am or after, which could be tough if you have an early morning tour for sight-seeing. The hotel really came through for the win by having a coffee station & early morning breakfast option that we could enjoy at 7am before our tours. The hotel location is also wonderful. They're right on the river (very pretty!) and a 5-minute walk to many restaurants and shops. They were also about a 10-minute walk from the train station. Overall, our stay here was delightful. We were on our honeymoon & our stay here felt romantic & special. I'd highly recommend this hotel to other travelers, especially if you plan to go on early morning tours & sight-seeing. This hotel has everything you could need & is also just a very pleasant place to stay. Would easily visit this hotel again in the future.
Stayed 3 nights in Jan 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning new hotel, great facilities and close to town. Received a lovely upgrade on occasion of a birthday.
Stayed 1 night in Feb 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

mark

Stayed 1 night in Feb 2024
Response from Laura on 14 Apr 2024
Dear Mark,I am sorry to read you were unhappy with the service of AC Hotel Inverness. I would like to discuss this further with you. Please feel free to email me on leagl159@hotelco51.comI appreciate you taking the time to leave us feedback.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great experience staying at the AC Hotel by Marriott in Inverness. Good welcome upon arrival and was able to check in early, which was great. Hotel was nice, clean and looked good. Rooms were lovely, clean, modern with a really comfortable bed and a great shower Breakfast was good, with lots to choose from Staff were all lovely and provided an excellent experience - will definitely book here again
Stayed 1 night in Feb 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
Fantastic stay. Hotel exceptionally high standard. Will definitely be back
Stayed 3 nights in Feb 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fan-Dabba-Doozy 11/10 Stars-a-Rooney
Stayed 3 nights in Feb 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice modern hotel, smashing room.
Stayed 1 night in Feb 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short city stay.
Very modern beautifully decorated hotel. Comfortable room with view over the river Ness. Great location with just a short walk to lots of bars and restaurants.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with wonderful service!
Stayed 2 nights in Feb 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Everything was excellent! Thank you!
Stayed 1 night in Feb 2024

8/10 Good

Shona I

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is beautiful, however the choice of food and the service in the restaurant is terrible and lets the hotel down.
Stayed 8 nights in Jan 2024

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2024

10/10 Excellent

Gabriel

Stayed 3 nights in Jan 2024
Response from Laura on 14 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I'm glad to read you received exceptional service from our team, your feedback will be shared with them as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Food expensive
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodation that is quite new. Location is both central with beautiful surrounds. We managed to survive despite the snow!
Stayed 1 night in Jan 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024