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Hilton Garden Inn Jacksonville Downtown Southbank

3.0 star property
Morning coffee by the pool or downtown exploration awaits at this Jacksonville hotel where city life meets seamless hospitality and modern comfort

Choose dates to view prices

The Hilton Garden Inn Jacksonville Downtown Southbank is in the heart of Southbank. Guests can work out in the gym, cool off in the outdoor pool, or dine at the Garden Grill, serving breakfast and dinner. Helpful staff offers express check-in/out for a smoother stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is Rp2.090.724
Rp2.372.971 total
includes taxes & fees
31 May - 1 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 13 May 2026 to 14 May 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 34 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 21.50 per person
  • Covered self-parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 10:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 15 years old are not allowed in the swimming pool, fitness facility or hot tub, while guests under 15 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Garden Inn Jacksonville Downtown Southbank have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 10 PM. The property will be renovating the swimming pool from May 13 2026 until May 14 2026 (completion date subject to change).

How much does it cost to stay at Hilton Garden Inn Jacksonville Downtown Southbank?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Jacksonville Downtown Southbank on 31 May 2026 start from Rp2.090.724, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Garden Inn Jacksonville Downtown Southbank pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 34 kg per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Garden Inn Jacksonville Downtown Southbank?

Self-parking is available for USD 25.00 per day.

What time is check-in at Hilton Garden Inn Jacksonville Downtown Southbank?

Check-in start time: 3:00 PM; check-in end time: 4:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hilton Garden Inn Jacksonville Downtown Southbank?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hilton Garden Inn Jacksonville Downtown Southbank located?

Located in San Marco, this hotel is within a 15-minute walk of Jacksonville Historical Center and Theatre Jacksonville. Baptist Medical Center Jacksonville and Friendship Park are also within 1 mile (2 km). Kings Avenue Station is only a 5-minute walk and Riverplace Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.8

Cleanliness

8.8

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 559 out of 1001 reviews
Rating 8 - Good. 233 out of 1001 reviews
Rating 6 - Okay. 82 out of 1001 reviews
Rating 4 - Poor. 66 out of 1001 reviews
Rating 2 - Terrible. 61 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Judson

Liked: Cleanliness, staff & service, amenities
Clean room, staff, family friendly
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Peyman

Liked: Cleanliness, staff & service, property conditions & facilities
Really comfortable bed and pillows makes it a home away from home.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was amazing.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness
The staff were personable and friendly. The room was clean and nicely appointed. Enjoyed my stay. Wish it could have been longer.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Room was clean, staff were very friendly!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tianna

Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Clean with friendly helpful staff.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Alisha

Liked: Cleanliness, amenities, property conditions & facilities
Check was easy and the entire place was clean and staff were very friendly and helpful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in a convenient spot close to restaurants. We enjoyed our room.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel es very nice & very well located near the San Marco arear.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Check in young lady was very welcoming and courteous. Room was very clean, quiet and comfortable.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service
The staff was nice the room was clean and it is in a very convenient spot for us and why we were in town.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Robert

Liked: Staff & service
The property was very quiet nice stay very friendly staff would recommend
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

D'Aunya

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, room was clean with a nice view of the pool and location was perfect. We were able to walk to nearby bars and a great pizza spot! The jacuzzi was a plus!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Staff and service. Rose at the desk and Jose serving in the restaurant. Food was good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marthoe

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the front desk was informative and helpful
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly. The rooms were very clean and didn’t have the weird smell like some hotels do when they try to cover up cigarette smells. It was very quiet and easy to park and get around town.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Great (Big as Texas ! ) Breakfast, friendly staff, great comfortable room.
Just outside the Hotel and it actually works!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, property conditions & facilities
Clean room, polite staff
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and peaceful
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Aliza

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, comfortable bed and pillows, and quiet. Thanks to you, I'm much obliged for such a pleasant stay. But now it's time for me to go. The autumn moon lights my way. For now, I smell the rain, and with it, pain and it's headed my way.....but not from this hotel. The pain is from my arthritis. I'd stay here again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

C

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to a great restaurant Hurricanes! Felt safe walking. Staff was excellent all the way around!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful. Nice large room but bed wasn't very comfortable.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

george

Liked: Cleanliness, staff & service
I can’t say what an enjoyable stay we had. Only one slight deterent. Upon entering our room, there was water on the floor due to the refrigerator being turned down. The staff came in right away and resolved the problem.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Lydia

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, but coffee machine needs to be replaced. I had to stand and hold the cover down to get a cup of coffee, and that sucked. Otherwise the stay was good. I enjoyed the dinner and the breakfast.
Stayed 1 night in Jan 2026