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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property
Guests can recharge on their own terms at this riverside retreat, whether lounging by the pool or taking a refreshing walk along the St. Johns River waterfront

Choose dates to view prices

Southbank Hotel by Marriott Jacksonville Riverwalk is on the St. Johns River, offering a scenic escape with a garden and outdoor pool. Guests can unwind at the bar, maintain their workout in the gym, and enjoy free WiFi in their rooms.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is Rp2.277.366
Rp2.584.810 total
includes taxes & fees
7 Jun - 8 Jun

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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 1 August 2025 to 31 July 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Lobby
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets are allowed for an extra charge of USD 50.00 per accommodation, per night, plus a one-off cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 11 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults and USD 5 to 10 for children
  • Uncovered self-parking fee: USD 16.00 per day (in/out privileges)
  • Valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Southbank Hotel by Marriott Jacksonville Riverwalk have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Southbank Hotel by Marriott Jacksonville Riverwalk?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Southbank Hotel by Marriott Jacksonville Riverwalk on 7 Jun 2026 start from Rp2.277.366, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Southbank Hotel by Marriott Jacksonville Riverwalk pet-friendly?

Yes, Southbank Hotel by Marriott Jacksonville Riverwalk allows pets (limit 2 total) with a maximum weight of up to 11 kg per pet. There's a fee of USD 50.00 per accommodation, per night. A cleaning fee of USD 50 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Southbank Hotel by Marriott Jacksonville Riverwalk?

Self-parking is available for USD 16.00 per day. Valet parking is available for USD 22.00 per day.

What time is check-in at Southbank Hotel by Marriott Jacksonville Riverwalk?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Southbank Hotel by Marriott Jacksonville Riverwalk?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Southbank Hotel by Marriott Jacksonville Riverwalk located?

Located in Downtown Jacksonville, this hotel is 0.8 mi (1.3 km) from Baptist Medical Center Jacksonville, and within 3 mi (5 km) of VyStar Veterans Memorial Arena and Daily's Place. EverBank Stadium and Jacksonville University are also within 6 mi (10 km). Riverplace Station is 7 minutes by foot and San Marco Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.4

Cleanliness

7.6

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 864 out of 1639 reviews
Rating 8 - Good. 347 out of 1639 reviews
Rating 6 - Okay. 202 out of 1639 reviews
Rating 4 - Poor. 120 out of 1639 reviews
Rating 2 - Terrible. 106 out of 1639 reviews

Reviews

Verified

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed. Nice location on the river.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the comfortable beds, staff and quiet convenience of Southbank. Great value. We stay here often.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - across from RiverWalk. Great restaurant adjacent to the hotel - Chart Restaurant. Views of downtown. Avis/Budget car rental on site - so convenient.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Good location, comfortable and friendly staff.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Chris

The staff were helpful and accommodating-great! Breakfast was awesome. Location is right on the Riverwalk. Renovation is underway in many parts of the hotel.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Timmeshia

Liked: Cleanliness, staff & service, amenities
Room was spotless, staff were nice and helpful.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room. Enjoyed our stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mediha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay, but staff and the facility were great. Did not have a chance to use any amenities. Would go again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Excellent check-in, staff was GREAT and room was spacious, clean and comfortable.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and the staff was courteous
Stayed 1 night in Jan 2026
Verified

8/10 Good

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Clean room,nice room,friendly staff..location
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was going through renovations which limited some things. The staff was excellent and made the most out of every situation. They too are navigating through the renovations. Will go back once renovations are complete, want to see the end result.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities
Great staff, easy parking. Good eats
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Thomas

Liked: Amenities
Great service, location, staff and food!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Latoya

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and check in was easy. Rooms were nice and clean. The shared areas were nice as well. The area around the hotel was amazing, definitely go on the Riverwalk. I would stay here again
Stayed 3 nights in Jan 2026
Verified

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good, cook to order for a fee but the prices were decent.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Waki

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and very helpful. Room was clean and nice amenities-nice pool and lobby area.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Comfortable bed, large counter space in the bathroom.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and i enjoyed the rest!
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Roderick A.

Liked: Cleanliness, staff & service, amenities
Hotel very nice, and clean! Two guys at the bar (bartenders) were Awesome, very friendly, and attentive. Bar area was full of people socializing, but the guys kept the drinks & music flowing with a smile. They made are stay enjoyable
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Very clean great staff 10 /10
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities
The friendly staff! The best bar staff ever! AWESOME!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Mia

Liked: Cleanliness, property conditions & facilities
Clean and neat room
Stayed 1 night in Jan 2026