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Reviews of Arion Suite Hotel Kemang

4 out of 5
Arion Suite Hotel Kemang
Jl. Kemang Raya No. 7, 7, Jakarta, Jakarta

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 39 reviews" "
Rating 8 - Good. 14 out of 39 reviews" "
Rating 6 - Okay. 6 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Abdallah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eki Ahmad Zaki General Manager on 3 May 2024
Dear Mr Abdallah,Thank you for your feedback , we look forward to welcoming you back in the future.Thank You.Sincerely,Eki Ahmad ZakiGeneral Manager

4/10 Poor

Natalie

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eki Ahmad Zaki General Manager on 13 Feb 2024
Dear Mrs Natalie,Thank you for taking the time to tell us about your experience at Arion Suites Hotel Kemang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding your booking experience.At Arion Suites Kemang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Eki Ahmad ZakiGeneral Manager

6/10 Okay

Andrew

Liked: Cleanliness
Old hotel need a help
We stayed at this hotel 15 years ago and this place was great. But last week, we can see that the hotel is running down and this is based on few things. Toilet seat is stained & water running all night to fill up the tank, leak at the shower water also drip all night, the wash basin don't get clean properly, if you sit on the toilet you can see the edge is black with mould. The safety box has no power, so unuseable. The lobby has loads of mosquitos. There is no hand towels, towels provided show wears (used to be white now is grey). The good thing about this place is staff are friendly and helpful. Location is great.
Stayed 4 nights in Aug 2023

10/10 Excellent

eri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast need to be upgrade
Everything was perfect..I stay there in the beginning of December 2019 about 6 nights and I also spent the New Year’s Eve there also.. The minus thing about the hotel is the breakfast..every days is the same menu
Stayed 2 nights in Dec 2019
Response from Hotel Management on 12 May 2022
Dear Mr Eri, Greetings from Park Regis Arion Kemang Jakarta, Thank you for choosing our hotel as your preferred stay, we do apologized for the inconvenience things during your stay. We thank your for your comment and we will do our best to improve our service on your next arrival stay. Looking forward to welcoming you again at Park Regis Arion Kemang Jakarta.

10/10 Excellent

Renny

Stayed 2 nights in Nov 2019

10/10 Excellent

Mikolaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent hotel in Kemang. Nice small rooftop pool is definitely the highlight (although they never had poolside towels, so worth taking a towel from your room). The gym equipment needs updating. Superior room was decent size and had everything required for a comfortable stay.
Stayed 3 nights in Sep 2019
Response from Hotel Management on 12 May 2022
Dear Mr Mikolaj, Greetings from Park Regis Arion Kemang Jakarta, Thank you for choosing our hotel as your preferred stay, we do apologized for the inconvenience things during your stay. We thank your for your comment and we will do our best to improve our service on your next arrival stay. Looking forward to welcoming you again at Park Regis Arion Kemang Jakarta.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norm's Saturday Night.Out.
Very well run hotel close to Irish bar where I watched 2 Rugby matches and 2 Football matches and saw Liverpool trounce Arsenal.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2019

8/10 Good

ani.w

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in & great costumer service /stuffs,the only had problem when checked out @4am calling for bellhop /front desk no one answering to help us with 7 luggage until we at the lobby .but overall everything was great .. thank u
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Eric, Warren, MI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and the service was second to none. Based on value alone I would greatly recommend this property.
Stayed 2 nights in Jul 2019

6/10 Okay

DoS, Cimahi

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Generally the hotel is good, but there is a problem in the bathroom because the exhaust fan in bathroom was not work...
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room old concept socket for charger not reach available room WiFi only for local network laundry bit late breakfast standard friendly staff
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Cosy hotel with off-beat location among street foods and cafes.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check In so well and Nice Staff, good property and clean enough oN junior suite ( spacious ). Room not good view but good Room. When Ramadhan they serve Room Service for sahoor. Good hotel. Keep it up !
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room missing towels and other amenities. Security Staff not friendly. Breakfast did not look very good.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good price for a great location. Staff always friendly. Only negative point was the complete inflexibility about breakfast, insisting that you pay for the full buffet even when you don't want it - 200,000 rupiah for a piece of toast and cup of coffee is ridiculous! Luckily, there's a great little cafe (Poach'd) just a couple of doors down...
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Boutique hotel with sufficient facilities, clean and presentable with courteous staff. Great location despite the traffic
Stayed 3 nights in Feb 2019

8/10 Good

FAZIDA

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay at this hotel. super comfy bed specially the pillows were amazingly comfortable. Nice area, good food, overall 10/10
Stayed 4 nights in Dec 2018

10/10 Excellent

Beruskapal, Kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel located at McD and KFC. Easier to find food
Stayed 1 night in Oct 2018

10/10 Excellent

Noor Ashikin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it stay
Reasonable price and very comfort place to stay
Stayed 2 nights in Sep 2018

4/10 Poor

HIDEO

Stayed 1 night in Feb 2024
Response from Eki Ahmad Zaki General Manager on 13 Feb 2024
Dear Hideo,Thank you for taking the time to tell us about your experience at Arion Suites Hotel Kemang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding your booking experience.At Arion Suites Kemang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Eki Ahmad ZakiGeneral Manager

6/10 Okay

Yosef

Liked: Staff & service
Un faux ****
Un faux quatre étoiles. Pas de petits serviettes ni débarbouillettes et aucun sèche cheveux dans la salle de bain. Qualité de savon et shampoing est très basses. La carte clé est souvent non fonctionnel et s’il faut laisser à côté de la porte d’entrée cela coupe l’électricité et la chambre devienne chaude. Déjeuner trop cher, jus de fruit dilué et aucun napkin sur la table. Piscine sur le toit qui manque d’entretien et de ménage, douche extérieure sale et magot partout sur le passage. Cet hôtel est en manque d’amour et d’attention.
Stayed 3 nights in Feb 2023

6/10 Okay

Kang

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
욕실 물내림불량. 세면대 불결
Stayed 4 nights in Jan 2022
Response from Hotel Managament on 12 May 2022
Dear Mr Kang , Greetings from Park Regis Arion Kemang Jakarta, Thank you for choosing our hotel as your preferred stay, we do apologized for the inconvenience things during your stay. We thank your for your comment and we will do our best to improve our service on your next arrival stay. Looking forward to welcoming you again at Park Regis Arion Kemang Jakarta.

6/10 Okay

JINWOO

Stayed 1 night in Jan 2022

8/10 Good

BYUNGJOON

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Romilon

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mantep
Stayed 1 night in Jul 2020

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Joachim

Disliked: Staff & service, property conditions & facilities
Smells bad from smoking all over the place Breakfast is tastless even the indonesian food
Stayed 5 nights in Dec 2019
Response from Hotel Management on 12 May 2022
Dear Mr Joachim, Greetings from Park Regis Arion Kemang Jakarta, Thank you for choosing our hotel as your preferred stay, we do apologized for the inconvenience things during your stay. We thank your for your comment and we will do our best to improve our service on your next arrival stay. Looking forward to welcoming you again at Park Regis Arion Kemang Jakarta.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
あのあたりでは一番です。
Stayed 1 night in Oct 2019
Response from Hotel Management on 12 May 2022
Dear Mr Anonymous, Greetings from Park Regis Arion Kemang Jakarta, Thank you for choosing our hotel as your preferred stay, We thank your for your comment and it matters most for us to know that our guest are thoroughly satisfied with their experience. Looking forward to welcoming you again at Park Regis Arion Kemang Jakarta.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2019

10/10 Excellent

DAESIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Thibault

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit Coin de Paradis bien placé dans Jakarta
Ce fut un magnifique séjour avec l'ensemble des prestations attendues: de l’accueil au petit déjeuner, tou était parfait! L'hotel est très bien situé et silencieux... Ce qui est un luxe au sein de Jakarta! Si vous avez une halte à faire dans la ville, je vous y conseille d'y séjourner =)
Stayed 1 night in Oct 2018

10/10 Excellent

Matheys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

nick, amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraai hotel
Nette, schone kamer. Prima zwembad en Sauna, vooraf Sauna boeken. Eten lekker. Geen ontbijt gehad. De Ierse kroeg, 100 meter verderop, moet jebezocht hebben. Mac en starbucks binnen 500 meters. In kleine mall ook een Thai, Japans en Chinees. Prijzen in hotel voor eten absurd hoog
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018