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Reviews of Hariston Hotel & Suites

4 out of 5
Hariston Hotel & Suites
Jl Terusan Bandengan Utara No 1, Penjaringan Pejagalan, Jakarta

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 46 reviews" "
Rating 8 - Good. 27 out of 46 reviews" "
Rating 6 - Okay. 9 out of 46 reviews" "
Rating 4 - Poor. 4 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

5.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leonardo

Stayed 2 nights in Feb 2024

8/10 Good

As Shafiq Farouqie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Nicholas

Liked: Staff & service
Quite good stay, surrounding is meh
We had several blackout during our stay, although only for a while. Cleanliness need to be bit improved, some of ther furniture looks q bit old. But their staffs are very polite and friendly.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel.. the room is spacious. Breakfast is good. Only the swimming pool is quite small. Overall, nice stay.
Stayed 1 night in Feb 2019

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Staff are all very friendly and helpful. Bed is comfortable.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2017

8/10 Good

Taeko

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Selvi Tania

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Was ok, but very disappointed with the housekeeping. As i have to keep calling for towels and waited for many hours for asking for things. Bed sheet not clean, stayed for almost 4 night, i have to ask for changing bed sheet. Also have to ask for the sanitaries to be to up. Brekafast is nice. The pool too small. Overall wont stay in this hotel again because i have experience the other hotel which is way better service and cleanness.

8/10 Good

Tom , Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Towels
I was disappointed with the conditions of the bath towel. They seemed old and wereally a bit tattered. The bed pillows were kind of stinky and smelled like body odor which made my stay unpleasant.

6/10 Okay

BUN

Room are too small for 4 star hotel
Room are too small for a 4 star hotel

4/10 Poor

jezza, singapore

Disliked: Cleanliness
Simple. No frills. Laid back
Simple hotel that charges for ice buckets and poor service. Room safe didn't work and even after making multiple requests the staff didn't bother to come. Room had blood / rust stains on the walls. So had the floor. The security guards were the friendliest persons around. Surrounded by a poorer side of town and a few funeral parlours. Few couples held their wedding there.

10/10 Excellent

Susann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Staff was terrific!

10/10 Excellent

George, edmonton canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
jakarta 2016
great area and easy to navigate to various malls or restaurants

6/10 Okay

Adi

Yeah good service

8/10 Good

Ady, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel
Best Western Hariston is a great hotel with comfortable bed & very clean. Too bad that the pool is under renovation. Service is not that great, staff could have been friendlier. However considering I was only using the hotel for sleeping for 1 night, it didn't really affected me. Overall it was a nice hotel to stay & will go back again when visiting Jakarta next time.

8/10 Good

Ryan, Singapore

Liked: Staff & service, property conditions & facilities
Good, but there's room for improvement
Checking in was a pleasure as they had upgraded our two superior rooms into a deluxe suite (1705), upon seeing that we were traveling with children. The staff were also friendly, which made up for some slight issues communicating effectively in English. However, the drainage in one of the bathrooms left much to be desired. After just one shower, water pooled on the floor and never dried up throughout my overnight stay. We didn't get them to fix it since it was only one night. I would still stay here in future, given its proximity to family, but it isn't exactly in a touristy or lively neighbourhood.

8/10 Good

Wayland

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
real 4 star hotel, but bad location, no hot water
This is a real 4 star hotel with all the amenities associated with one. The pool was under maintenance when I was there so I couldn't use it though. The location kind of sucks. Not much to do or see walking distance from the hotel. There was no hot water when I tried to take a shower either.

6/10 Okay

Tjutikno

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Thim Fook, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Best western
Staff are friendly and helpful. Room new and pleasant

8/10 Good

Jolyn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay!
Good variety of food for morning breakfast buffet. Hotel is new and clean. Overall stay was very pleasant.

8/10 Good

Richie Whye Meng, Singapore

Hariston not too bad
Overall the stay was quite pleasing. Except that the room service took quite a while (45 minutes for my meal) & the hotel lobby airconditioning was not quite efficient. Overall I'm quite pleased with regards to my stay in this hotel. However I would like to commend on the impeccable service of 2 of the hotel staffs. Namely Selly (Front Desk) & Rudi (Bell Boy). They made a great difference to my occupancy there. Overall, GOOD.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

steve, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
This is a nice hotel - the food, the room, and the general cleanliness is nice. However, the staff are fantastic! Especially Erwin, who went above and beyond to be helpful - even calling me *from home* to offer to go to the local bookstore for me an buy a postcard (since I had mentioned that I had been unable to find one and was leaving early in the morning). All of the staff were friendly and helpful - Fatimah in the restaurant and the front desk crew - I can't say enough about them. The only drawback might be the location. The hotel is not in a terribly convenient spot. There's not much within walking distance (though there is a little mini-mart), and because the hotel is new, many taxi drivers are not familiar with it.
Response from Ferdie on 16 May 2015
Dear Respected Mr. Steve, Warmest Greetings from Best Western Hariston Jakarta! We are very grateful for having you stay at our hotel. We are also very pleased for your good comment to us. We do hope that we will welcoming again at your "Home" in the near future. Sincerely Yours, Best Western Hariston Jakarta

8/10 Good

Constanza, Chile

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Emma, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service

4/10 Poor

ExGuest of Best Western

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service

2/10 Terrible

Iggy

Breakfast should be improved.
Average hotel and food for breakfast should be reviewed. Poor choice.

8/10 Good

irfan, Australia - WA - Fremantle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Professional; Cleanliness: Spotless;

6/10 Okay

Kong, Australia - NT - Darwin

4/10 Poor

Kazuyuki

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While using the air conditioner, water came down from top. I slept for an hour, and there was a flooding area under the air conditioner. The engineer could fix the situation though...
Stayed 1 night in Apr 2024

10/10 Excellent

kuan-chang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

kuan-chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
距離機場很近
還算安靜地飯店
Stayed 1 night in Sep 2019

8/10 Good

kuan-chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離機場近
舒適的飯店
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel for my stay in Jakarta.
Stayed 1 night in Nov 2017

6/10 Okay

이정훈, 서울

저렴한가격
4성치고는 전반적으로 부족함. 저렴한 가격인 이유인듯. 체크인은 보통, 룸 넓이는 보통 임 단 수건에서 냄새났음 수영장은 좁으나 이용객이 없어 적당. 조식은 기본적인것들은 구비

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ang, Jakarta

Liked: Room comfort
Disliked: Staff & service
Pengalaman menginap di Hariston Bandengan
Baik dan berhasil membuat otak lebih segar

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Gutes Hotel in Jakarta mit toller Aussicht
Die Zimmer waren sauber, im Flur hat es nach Rauch gestunken, die Zimmer sind sehr hellhörig, Fensterscheiben waren sehr dreckig. Aber an sich das beste Preis-/Leistungsverhältnis was wir in Jakarta bekommen haben, der Service ist super, es wurde einem jedes Mal die Tür aufgehalten.

8/10 Good

Njoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

hiro, yokohama,japan

Liked: Staff & service
料金が安くそこそこ快適
ホテルはレストラン、バー、プール、マッサージ等の設備をそろえたホテルで普通に快適に滞在できる。 ショッピングモールなどからは少し離れているのでタクシーで伝えにくい。

8/10 Good

よし

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適に過ごせたホテル
部屋は、湯沸かしポット、セーフティーbox、冷蔵庫などの備品があり良かった。広さも一人では充分な広さ。バスタブはなくて、シャワーonly。スタッフは親切、特にレストランのウエイターはフレンドリーで親切でした。朝食内容は良かった。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いいホテルでした。
良かったです。遠いだけです。

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
２０日間楽しく滞在できました！
＜良かった点＞ 一人で３週間滞在しましたが、ホテルのスタッフは皆若く自分達で何ができるか考えながら一生懸命対応してくれたので、大変楽しい思い出となりました。 ・レストランで朝食時、スタッフが笑顔で沢山話しかけてくれ、またカプチーノをいつもおいしく入れてくれました。朝食自体も豪華とはいかないが、十分満足です。 ・宿泊最終日に、朝食後レストランスタッフが集まり記念写真をとってくれました。 ・夕方、部屋にいるとき無料で３回もフルーツやコーヒーなどを差し入れしてくれました。 ・部屋を途中からデラックスにアップグレードしてくれました。 ・部屋代がリーゾナブル。 ＜悪かった点＞ ・団体さん（学生や某国からのツアー）の宿泊時は、ホテル内、隣室が非常にうるさっかたです ＜改善して欲しい点＞ ・シティーセンターなどに出かけて、帰ってくる際、どのタクシー運転手も本ホテルを知らず、案内するのが大変。タクシー運転手用にシティーセンターから当ホテルへの行き先地図を用意して欲しい（現在、ホテルにある地図は高速出口からの案内のみ）

8/10 Good

MP, PISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OTTIMO SOGGIORNO
Siamo stati il 15 settembre in questo hotel con u gruppo di 8 persone. Ottimo hotel che rispecchia le aspettative. Assolutamente consigliato.