4/10 Buruk
R, Australia
25 Agu 2017
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sub-par room condition especially with A/C
We checked in to a Deluxe room, the room was still damp and warm at first since none of the appliances were running for the empty room. This is understandable.
We put the hotel key card in the slot to get the lights and A/C running. After about 2 hours, we noticed the room temperature only cooled down a bit, but it still feels quite damp and warm. We also noticed a problem with bathroom tap with the water splashing sideways out of the sink bowl when turned on. The entrance door was also partly unhinged so it needed some effort to properly close.
I called in housekeeping to look at these problems, especially with the A/C. If you visit Jakarta you'd know how important an A/C unit is. A technician came and looked at the problem but couldn't really resolve it. The staff ended up moving us into a Deluxe Plus room hoping to resolve the problems.
After about an hour in, the same A/C problem is still there. I went and talked to the front desk again, the only solution they could offer is to 'wait a little longer’.
After waiting another 45mins we noticed no improvement and decided to move to another hotel - Ayaka Suites - not far from there.
So we checked out and told the staff we're quite disappointed with the hotel. They offered us an upgrade but still couldn’t guarantee about a comfortably air-conditioned room. So we left anyway.
Checking into Ayaka Suites, after around 45mins of running the A/C the room was all cool and comfortable.
Please pull up your socks, Upscale.
R
Menginap 1 malam pada bulan Agustus 2017