Jersey City hotel guide. Empire Hotel Group hotel in Jersey City, New Jersey

"Large groups of teens and others will make the breakfast experience not so easy "

"When you get into the atrium area, it smells of raw sewage. We arrived after midnight. Two young people were at the desk to check us in. There was some "trouble" with our credit card for the $150 hold they put on the room at check in. When we got back home after our stay, the "hold" charge is still on our credit card! Be careful and watch your credit card statement!"

"The only thing good about this hotel is the bus stop accross the street makes travel to Manhattan very easy. Otherwise, the hotel is in terrible shape and service is non-existent. When I checked in, I was given two keys. I went to the room door and both keys did not work. I returned back to the desk and was given two replacement keys. Again, I went to the door and they did not work. Returned back to the desk. The person there told me to go back to the door and that he will send a person to open the door. I asked, if every time I return to my room this will happen. He said 'yes'. I asked him if he just give me another room. He said yes he could but the same thing will happen there too because all the locks in the hotel are in terrible shape. I asked him if the maintenance person will come soon. He said he couldn't say. Then I asked if I could wait for the person in the lobby sitting in the chairs instead of standing at the door. He said the guy won't leave the door open when I'm not there. I asked him if maybe the meet me in lobby and we go together to the door. No, they couldn't do that. I went back to the door to wait and tried again and again while waiting and finally it worked. The hotel is definitely not maintained in a long time. All furniture is old. The walls haven't been painted in a long time. The bed looked clean though. I definitely won't go back to this property ever again. Probably, to no other La Quinta suites either."

"Breakfast food wasn’t hot at all. Unable to use digital key through Hilton app. "

"Low-grade hotel for the price. "

"Good breakfast but the bathroom was shabby. Commode was wobbly. Microwave didn’t work"

"Very Clean. Staff was very respectful "

"I found bed bugs in my luggage right after leaving the hotel"

"The bathroom was a mess. Pipes broken held by tape, and still leaked. Shower head falling off. A bit of real tic to the building would go a very long way. Breakfast was meh! And they have a lady that rather then seem helpful, gives you a feeling of judgement every time you grab any of the breakfast foods. It was quite uncomfortable to be honest. Maybe if the lady would stay away and periodically restock items that would be best. I will not stay there again. I will spend the extra money for a better experience."