Search Hotels Near Joanne Bass Bross Preserve, Temple

"Our stay at Extended Stay was extremely disappointing from beginning to end. The hotel advertised breakfast, but it was really just a small grab-and-go setup with oatmeal packets and pre-wrapped muffins. Housekeeping was basically nonexistent. No one came to clean the room, empty the trash, or provide fresh towels during our stay. We had to ask for basic necessities ourselves. The check-in experience was also a mess. When we arrived, we were told our reservation had been canceled, and staff initially sent us to a room that was already occupied by other guests, which was uncomfortable and unprofessional. The room we finally checked into smelled like bug spray. To top it all off, at checkout the staff tried to overcharge me because of mistakes they made during the original check-in process. Instead of taking responsibility for their error, they attempted to pass the cost onto me. Overall, this was a frustrating and poorly managed experience, and I would not stay here again."

"We booked 3 hotel rooms. One of them had pubic hair on a towel. Another had a very dirty bathroom wall, dirty lamp shade, dirty carpet. You have to take your trash down to the dumpster, which isn't a huge deal but you're not told at checkout and there's nothing in the rooms, just a small sign by the elevator. The front desk staff was super great and helpful though."

"Great big room and good sized bathroom very comfortable bed and this hotel includes a hot breakfast."

"Wonderful excellent experience!!"

"Clean and comfortable. Friendly staff. The only downside was that there was no elevator to the second floor."

"Restaurant food is excellent. Room has a comfortable bed and sofa. Room rate a bit high."

"The room was nice. "

"Easy on site garage parking"

"The staff was very nice and friendly always greeted me as I walked by. The rooms are very nice and very clean. The rating on the website is underrated because the newly renovated hotel should have changed the ratings to a 4 star rating. "