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Reviews of Carnival City Hotel

4 out of 5
Carnival City Hotel
Elsburg Road & Heidelberg Rd, Brakpan, Gauteng

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 30 reviews" "
Rating 8 - Good. 13 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mrinal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

KAASHIFA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Crystall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2021

8/10 Good

MRJF

Business traveller
Liked: Cleanliness, staff & service
Big Room but you best like the temperature
Hotel was fine, room was huge - the airconditioning temperature cannot be set.
Stayed 1 night in Sep 2021

8/10 Good

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

R

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Carpets need cleaning or updated. A bit tired but was worth our 2 night visit. On site Casino and cinema good. Would stay again for sure An experience and not bad really just could be improved. Breakfast was very good.
Stayed 1 night in Jan 2020

6/10 Okay

Tommy, Canada

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good for a day stay on transit Room - Hot cold water alternative comes from the shower, this could be not safe for children who may burn themselves Marks everywhere on carpet in the room should be cleaned Entertainment around - good for someone who travels with children likes us however the outdoor amusement area is closed over the weekday Meal - our room rate the breakfast is included we only paid R85 for my son considered 3rd breakfast, quality of breakfast is generally good, no fine dining can be found but a typic food court in casino as well 3 restaurants serves Portuguese, Indian & Chinese food, we tried the Indian food it’s good & price was reasonable No high expectation should be when you choose this hotel, staffs are friendly & willing to help
Stayed 1 night in Aug 2019

10/10 Excellent

Tyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Carnival City
The room was perfect and was suitable for my family. I had to wake up a porter in the early hours of the morning to take a golf cart as we had to meet a little way away and although it was very early he was still extremely friendly. The pool could do with a bit of a clean, but a lovely time was had by all.
Stayed 1 night in Oct 2018

10/10 Excellent

Tyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good value for money. Will definitely be going back

8/10 Good

feroz

Liked: Cleanliness, staff & service, property conditions & facilities
Easter weekend 2018
The mvg parking for day visitors should be separate from hotel parking. The family king room is big enough for 2 double beds,the sleeper couch is uncomfortable. Breakfast should have more options. Too many day visitors,so kids game area and casino area is packed. Paid for 4 people to stay but breakfast was charged for my 2 kids. The staff were friendly and helpful.

8/10 Good

Priyesh

Liked: Cleanliness, staff & service, room comfort
Great stay. Hotel bathroom needs refurbishing
Stayed 1 night in Jan 2018
Response from Carnival City Hotel Management. on 9 Jan 2018
Dear Mr. Ramlall Thank you very much for taking the time to give us feedback during your recent stay at our Hotel. It was most gratifying to note that you enjoyed your stay, and also welcome your suggestion about our bathroom, rest assured that your comment has been duly noted. It is both positive & constructive criticism such as yours that encourages us to offer our valued guests service and accommodation of the highest standards at all times. Best Regards Carnival City Hotel Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Good breakfast, comfortable bed. Reception not welcoming though.
Stayed 1 night in Oct 2017

6/10 Okay

vanessa

Liked: Property conditions & facilities, room comfort
carnival city stay
hotel does seem to be in process of refurbishment, patrons were very noisy especially with children running screaming in the passages after 12pm. breakfast was a good selection. hotel reception has an unfriendly impersonal feel. shuttle service from airport was a bonus. lovely bathroom
Stayed 2 nights in Aug 2017

4/10 Poor

aldo, mexico

Liked: Cleanliness, property conditions & facilities
Carnival
I paid for 1 adult + 2 child including breakfast, how ever they charged breakfast for the two children
Stayed 1 night in Jul 2017
Response from None on 5 Aug 2017
Good Day, Thank you for providing us with some feedback pertaining to your recent stay with us.. The rates we offer are based on Bed and breakfast for Adults and kids under the age of 18 are accommodated free of charge but only pay for the meals. We hope you will find the above in order, Best regards Carnival City Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
very nice

8/10 Good

Dave, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the main casino
The Carnival Club Hotel is a pleasant oasis right next to the Carnival City Casino. It has it own private pool area, and an excellent breakfast buffet. Staff are friendly and helpful. Rooms are nothing special, but are clean and comfortable.
Response from Sam on 9 Mar 2017
Dear Dave, Thank you very much for taking the time to give us feedback pertaining to your recent stay at our Hotel. It was most gratifying to note that you enjoyed your stay. We are delighted that you found our staff so pleasant. It is positive feedback such as yours that encourages us to offer our valued guests service and accommodation of the highest standards at all times. Yours sincerely ____________ Carnival City Management

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
The hotel was good,value for money. Had a TV and hot water problems but they were sorted out promptly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alaison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Elsabe, Wollies

Liked: Staff & service, property conditions & facilities, room comfort
Awesome
It was so nice staying at your Hotel. everybody was friendly and very descent.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Awesome area, good with kids, mediocre service!
Very nice area with loads of ficilities for kids and family. Check-in experience was very poor. We got smooking rooms that stinks, even though we booked nonsmoking. They said thats all they had and we have to wait until next day to change. I had te be a bit angry and push them hard, then they changed it to very good rooms non-smoking. Not very respectful to first say its impossible and fully booked, and then suddenly when I get angry its not fully booked anymore and it was easy solved. Bad! Otherwise it was as pleasure stay!
Stayed 2 nights in Jul 2019
Response from Carnival City Managment, on 10 Aug 2019
Dear Robert, We thank you for taking the time to give us feedback pertaining to stay at Carnival City from 30th July to 2nd Aug 2019. We appreciate your positive remark about our facilities and offering for kids and family alike. Your comment on check-in experience is also noted. It is constructive criticism such as yours that enable us to offer you as our valued Guest service and accommodation of the highest standard at all times. We look forward to welcoming you back to our City in the not too distant future and once again exceed your expectation. Yours in Hospitality Carnival City Hotel Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bon sèjour . il manque juste un bar , sachant que le mini bar de la chambre est vide . personnel compétent et souriant .
Stayed 9 nights in Jan 2019

6/10 Okay

martine

Malgré la chambre et la salle de bain spacieuses , l'hôtel est "vieillissant"... Le buffet du petit déjeuner est copieux L'hôtel est tout proche du Casino avec de nombreux restaurants et quelques attractions pour adultes et enfants ( accessible à pied)
Stayed 1 night in Oct 2018

6/10 Okay

wagner

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
カジノが目的のホテル
正面玄関からかなり遠い部屋（歩いて3分）にアサインされて、外出するときに面倒でしたが、部屋の状態は悪くありませんでした。焼き立てのクロワッサンや、作り立てをサーブしてくれるオムレツなど、朝食も個人的には充実していると思います。空港送迎が無料（チップは必要ですが）だったので利用させてもらい助かりました。そのサービスを知らなかったので、来るときは空港からタクシーを利用してしまいましたが。。。おそらく、空港出迎えもしてくれるのではないかと思います。ホテルの周りはカジノと併設するレストラン（2つの店を試したが、可もなく不可もなくというレベル）のみなので、カジノ以外の目的でこのホテルに滞在するという選択肢はないと個人的には思っています。