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"The door seal to our room was missing you could see "

"We upgraded (paid extra) to reserve a higher level room. This turned out not to be an upgrade because when we arrived we realized 1 of the 2 elevators was not working. Later we were told 1 elevator was out because it hadn’t been inspected as it should be. After we arrived, checked in and settled in to our 9th floor room, we were notified BOTH elevators were out. We reached out to the front desk and were asked “you can’t take stairs?” From that point on, elevators were repaired and then back down again. Since we had to leave the room at a minimum to eat, during our stay we had to take stairs from 9th floor down once and then up once. This was a huge problem for 2 people that aren’t in tip top cardio shape and 1 that has asthma. For travelers that verify a place has elevators before booking, this was a big let down and inconvenience."

"I had an issue with my room and they gladly switched to another which was fine Staff was very friendly and helpful"