Resor & Hotel dengan Spa di Katale

"The Aircon was not working when asked to change rooms told all the rooms available have no Aircon working they brought a portable Aircon in the room and it was like an sleeping inside a truck with the noise it made. I had a guest visit me and the receptionist said only 30 Minutes will be allowed or we will charge extra $40 for the guest if the guest stays even 1 minute more I requested 15 mins extra but was rudely denied saying you have signed a checkin form and you should have read the...

"One of the worst hotel experiences I have ever had and I strongly advise against booking this property. The hygiene standards are extremely poor and far below acceptable levels. The bathrooms are not only poorly designed but potentially hazardous due to the awkward and unsafe alignment of the sink and toilet seat. Customer service is shockingly unprofessional and disorganized. I was granted an extra hour after checkout to pack, only for the manager to later call and dismiss the arrangement,...

"Very untrained and unhelpful, Rey disrespectful and illmanared"

"My massage was amazing and as good as some of the dishes tasted, I had the worst food poisioning of my life because of the chicken tikka masala where I wound up being sick for a week in Uganda after then flying to Rwanda to go to the ER because of salmonella. Btw, when I told staff I was very sick, they offered nothing to compensate. Terrible"