Executive Apartment | Living area | Flat-screen TV
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Reviews of Garden Sentral Hotel

2.5 out of 5
Garden Sentral Hotel
3rd Floor, KB Sentral, Jln Seri Maharaja, Kuala Belait, Kuala Belait

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 12 reviews" "
Rating 8 - Good. 5 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

8.6/10

Cleanliness

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Danny

Liked: Property conditions & facilities
Staff are a little bit quiet and shy and glum. Could be a little bit friendlier and smile more. The facilities are fine. The air conditioning in the gym isn't working at the moment
Stayed 1 night in Mar 2024

10/10 Excellent

Monte

Travelled with group
Liked: Cleanliness, room comfort
convenient and comfortable
this is a very comfortable hotel with convenient shopping below
Stayed 1 night in Feb 2024

6/10 Okay

Hajah Kamsiah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The owner should contact pest control company because theres ants but overall should be ok.
Stayed 1 night in Dec 2023

2/10 Terrible

ulva

Stayed 1 night in Oct 2023
Response from J on 16 Oct 2023
Dear Esteemed Guest,Thank you for your review. We’re sorry your experience didn’t match your expectations. It will be highly helpful if you can state the reason for bad review so we can improve our services.

8/10 Good

Gloribee

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
We like the apartment/place but a bit expensive and one thing we notice don't have dishwashing liquid to wash the utensils we used.
Stayed 1 night in Sep 2023
Response from J on 16 Oct 2023
Dear Esteemed Guest,Thank you for your review. We’re sorry your experience didn’t match your expectations.

8/10 Good

Shah

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Love the individual car parking especially with a CCTV facing the entrance doors, great aircond, good space, kitchen utilities, washing & drier machines. Not so for the entrance door lock(s), the confusing staircase, dusty floors and a bit far from the Hotel's swimming pool. Overall: good place for a weekend getaway.
Stayed 1 night in Aug 2023
Response from J on 16 Oct 2023
Dear Esteemed Guest,Thank you for your review. We’re sorry your experience didn’t match your expectations.

8/10 Good

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good. Friendly staff
Stayed 3 nights in Jun 2023
Response from Nash on 18 Jul 2023
Thank for the positive respond and choosing our hotel for staying.

8/10 Good

Nora

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Maryati

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Din on 15 Feb 2023
thank you for staying with us

10/10 Excellent

Awangku

Liked: Cleanliness, amenities, property conditions & facilities
Everything good
Stayed 2 nights in Dec 2022
Response from J on 13 Dec 2022
Dear Esteemed Guest,Thank you for your kind review!

6/10 Okay

Tieng

Travelled with family
Liked: Cleanliness, property conditions & facilities
I didnt like the front desk staff if I have paid for the hotel room bill upon check out. The staff could have done a simple homework by checking the system instead of asking. The room rate was paid through Expedia. I also didnt like that a twin bed room was not available before I booked and paid for the room through Expedia. I could have chosen other hotel if I had known a twin bed room was not available before booking
Response from J on 5 Dec 2022
Dear Esteemed Guest,Thanks for sharing your feedback. It is our procedure to double check any booking regardless where it is coming from. We’re sorry your experience didn’t match your expectations. We take any feedback seriously and will strive to improve on it.

2/10 Terrible

Chen Chiu

Stayed 2 nights in Jul 2023
Response from J on 25 Jul 2023
Dear Esteemed Guest,Thank you for your review. We’re sorry your experience didn’t match your expectations.