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Reviews of Moment Hotel

3 out of 5
Moment Hotel
Jalan SS21/56B, No 29-G, 29-M, 29-A, 29-B, Petaling Jaya, Selangor

Reviews

6.8
Rating 10 - Excellent. 4 out of 32 reviews" "
Rating 8 - Good. 13 out of 32 reviews" "
Rating 6 - Okay. 9 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Mohamed Fawad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It has gone down since my last stay
Stayed 1 night in Feb 2024

8/10 Good

MOHD ISMI ASWALY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hope the management can improve the wi-fi internet speed since that mobile cellular coverage is too weak inside the room.
Stayed 1 night in Jan 2024

8/10 Good

YU

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in Jan 2020

10/10 Excellent

XanXan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy peasy Jeezy Yeezy squeeaky cleanzy
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
Stayed 1 night in Jan 2020

6/10 Okay

LHLee, Singapore

Disliked: Staff & service
Good location. Convenient for foods and shopping. Staffs need more training, as they do not seem very friendly.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Easy access to restaurant and shopping. Noisy at night within the hotel . Shower was not functional well. One of the wheel came off the bed upon checking in. Got it fixed later. The room is rather small and having no wardrobe to hang cloths. No hook in the bathroom to hang cloths too. No place to put toiletries in the bathroom as well.
Stayed 3 nights in May 2019
Response from JESSICA on 6 Jun 2019
NOTED,WE TRY OUR BEST

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
IT IS NOT GOOD
Stayed 1 night in May 2019
Response from JESSICA on 23 May 2019
SORRY, CAN I KNOW WHAT IS NOT GOOD...?

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019
Response from jx on 12 May 2019
Thanks for the review, we will work out what's wrong and improve.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended. Avoid.
Awful experience in this hotel. As soon as we arrived to our room from the airport, we wanted to take a hot shower and noticed that the shower head was broken so we asked to move to another room. After relocating to the other room, the bed was dirty (there was pubic hair on the sheets...) and yellow steins everywhere. We walked down to the reception and told them about it.. they say that we couldn't move to another room, and that there was nothing they could do (are you kidding me?). So after a few minutes, they figured that they could go and change the sheets for us and they did. I called hotels.com support and shared about this awful experience and they gave me a credit. I don't recommend this hotel at all.
Stayed 2 nights in Mar 2019

8/10 Good

Siti

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It's very near to the mall- The Starling. We stay here for a midnight movie Avengers: End Game. Good for short stay.. The Family Mart also around the corner. The room is quite comfortable. Affordable price. The staff is very nice especially the guy..he really want to settle our booking via Expedia.
Stayed 1 night in Apr 2019
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

6/10 Okay

Hean

Just a budget hotel
No lift ! The room light are very dark ~
Stayed 1 night in Mar 2019
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

8/10 Good

Tham

Liked: Cleanliness, room comfort
Able disappointed
No lift access, not many channel on TV, no power point beside the bed, table is too small, toilet/bath too narrow, breakfast nothing much. Just enjoyable is the area have many food store around. Not suitable for elderly to stay.
Stayed 2 nights in Apr 2019
Response from jx on 12 May 2019
Thank you for the feedback, we will see what we can do to improve.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2019
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

8/10 Good

changyeow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good location
Good location
Stayed 1 night in Dec 2018
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice location, good price
the hotel is located nicely near thw highway, and near the hotel, there are lots of food
Stayed 1 night in Dec 2018
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

6/10 Okay

wong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

10/10 Excellent

Y, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The price is considered as cheap! The staff are friendly. The room is clean and comfortable. I love the fact that simple breakfast is being provided to the guests. But, the video quality of the television could be better and sometimes when I requested for a new towel, it mostly has a black stain on it. I'm kinda sad that there's a problem with the wi-fi as well. Overall, I love Moment Hotel. If I'm coming to visit 1utama area once again, I will definitely put this hotel as my first choice.
Stayed 4 nights in Aug 2018
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

8/10 Good

Anuar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Moderate stay
Housekeeping cleanliness can be further improved. When we checked in, noticed there were leftover hairs dropped in washroom which was not cleared. As for the in room aircond, in the middle of the night (wee hours in the morning), the air was not cold, it was merely blowing air and at some point was stuffy. Settings was set as cool before sleeping. Parking in the area was a challenge especially during dinner time.
Stayed 1 night in Jul 2018
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2018
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

8/10 Good

PEI ZHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is ok
Room is little bit small and the breakfast options too simple and less. But overall is ok with reasonable price and nice location to look for malls and restaurant.
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel Nice hotel Nice hotel Nice hotelNice hotel Nice hotel Nice hotel Nice hotelNice hotel Nice hotel Nice hotel Nice hotel
Stayed 1 night in Apr 2018
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.

6/10 Okay

Amarpreet

Disliked: Cleanliness, property conditions & facilities
THE toilets are really old and not cleaned well
Response from jx on 12 May 2019
Thank you for your feedback, we will clean it up

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel terrible I never see the hotel which are so very dirty and smelly
Stayed 2 nights in Mar 2018
Response from jx on 12 May 2019
Thank you for your feedback, we will investigate and see what we can do to improve

8/10 Good

Kong Yew Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018
Response from jx on 12 May 2019
Thank you for staying with us. Looking forward to accommodate again.