777 South Huan Cheng Road, Xishan District, Kunming, Kunming, Yunnan
Reviews
9.0
Wonderful
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Great modern hotel. Spacious room w comfortable bed. Wonderful breakfast buffet. Very friendly staff and great service. Jessica at the reception desk went out of her way to make us feel welcome, as did the other staff members.The hotel is close to the train ststion, an additional plus if you want to travel to other Yunnan areas.
Dear Eric, Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation, and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again, and we are confident that you will have a perfect experience upon your next visit.
Dear valued guest, Bonjour!Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. Thanks for your review and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit.Sincerely,Emmy CHENGQuality & Guest Experience Manager Sofitel Kunming
8/10 Good
michael, las vegas
Travelled with partner
25 Jun 2023
Liked: Cleanliness, staff & service
there were issues that should be fixed. the bathroom has not enough light for shaving. the desk power plug door has hinges that make it difficult to open. there is power only on one side of the bed. Noise on our final night from the water riser. there was no control to turn off the bed side lamps without turning all lights off.
Happy hour was great. the people working at the hotel were wonderful but few spoke English. however, with all the new translators that was not a big issue. i think we were the only foreigners in the hotel. very nice looking place with fantastic views.
Response from Guest Experience Manager on 9 Jul 2021
Dear guest:
Thank you very much for choosing to stay at Sofitel Kunming Hotel and had comment of hotel. I am sorry to hear that this stay did not meet your expectations, please allow me to show my sincere apologies to you. At meanwhile, we also want to know more about the specific details of your stay, so that we can make targeted improvements and upgrades. You are welcome to call the hotel at any time. Thank you again for your feedback. We sincerely hope to offer you with better service in the near future.
Response from Emmy CHENG - Quality & Guest Experience Manager on 26 Jul 2021
Dear Valued guest,
Bonjour!
Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us.
As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience.
I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit.
Response from Emmy CHENG - Quality & Guest Experience Manager on 26 Jul 2021
Dear Valued guest,
Bonjour!
Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us.
As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience.
I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit.
Dear Valued guest,
Bonjour!
Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us.
As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience.
I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit.
Sincerely,
Emmy CHENG
Guest Experience Manager
Sofitel Kunming
Dear Valued guest,
Bonjour!
Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us.
As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience.
I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit.
Sincerely,
Emmy CHENG
Quality & Guest Experience Manager
Sofitel Kunming
Dear guests,
Bonjour!
Your satisfaction is our driving force. Thank you very much for your trust and support in our hotel. I hope you can continue to support us. We will redouble our efforts to provide you with better service!
Best regards,
Emmy CHENG
Quality & Guest Experience Manager
This hotel could be one of the best Sofitel I have had stayed. Staff were warm and helpful, Dennis at front desk even helped us packed some larger gift items we bought, breakfast was to die for, view of the city and the lake from our room at 37 floor was
unforgettable, this hotel has its uniqueness, love our 4 nights’ stay, so enjoyable.
The hotel is a bite aged but well kept. Gym and pool are so well equipped, staff are very helpful,
this is a well maintained Sofitel, love it. BTW, the breakfast maybe one of the best that I have ever
have with any five stars hotels, the quality and selection are simply tremendous.
The hotel staff ivy xu is very friendly and helpful. Best service i ever seen
Verified traveller
Stayed 1 night in Dec 2019
Response from Sofitel Kunming on 26 Dec 2019
Dear Guest, Thank you very much for your kind words. We are delighted that you enjoyed your stayed at the Sofitel Kunming. We are indeed very proud of our Ambassadors. They comparing us to some of the great hotels in these destinations are such a rare honor. Thank you! We welcome you back to Kunming again soon.
Good location, not too far from downtown, good view. Safe, clean room.
Verified traveller
Stayed 3 nights in Oct 2019
Response from Sofitel Kunming on 26 Dec 2019
Dear Guest, Thank you for choosing Sofitel Kunming and sharing your pleasant experiences with us. Sofitel Kunming is a young and energetic hotel, we want to show our valuable guests the charm of our hotel in French way and provide the warm, considerate service to every customer. Thank you for your sharing and nice comment again. We look forward your next wonderful stay with us.
Services was excellent from the lobby staff to check-in to room. Only thing I'd suggest to hotel is there was a loud humming sound late into the night made it hard to sleep for some.
Dear Guest, Thank you for choosing Sofitel Kunming and sharing your pleasant experiences with us. We indeed are very glad to know that you were really satisfied staying with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you! We welcome you back to Kunming again soon.
First off: I have called in to request my room to have flowers for my g/f. Nothing at all!
Second: We had to wait 20 mins for our room to get ready
3rd: location was terrible, as no good shopping malls near our area
4th: Our room condition was not good. Please renovate it!
But I have to say Sofitel restaurants, swimming pool and gym were pretty impressive. Hope next time I will have a better experience.
A comfortable stay, paired with helpful staff, and an excellent breakfast. Room was more than enough in terms of space and amenities and clean.
Great views of the surrounding area and on main roads and therefore easy to get a taxi.
I would highly recommend Sofitel Kunming.
Super hotel. Everything was lovely and we were made to feel welcome by all the members is staff. The breakfast was particularly good, and we loved the cocktails in the bar - grea view of Kunming too. Only downside is that the hotel is south of th city centre proper so there is not too much to do in the immediate vicinity.
Excellent hotel !
I had a nightmare 14 hour layover in Kunming but this hotel just saved our day. Wife and the kid couldnt be happier with great rooms and restaurant !
Very nice 5 star hotel in Kunming. This was our second time staying here, and although I was more ‘wowed’ on my first arrival last year (fresh fruit in our room, hotel provided extra touches) - this time was more of a standard hotel experience. Clean rooms, good amenities, steam room sauna and pool. The only thing I didn’t like was that it was mandatory to wear swimming caps in the pool. But overall I like this hotel, the buffet is really good.
Verified traveller
Stayed 2 nights in Dec 2018
10/10 Excellent
PHIL, PORTLAND, ME
Business traveller
17 Nov 2018
Liked: Cleanliness
BUFFET RESTAURANT (KWEE-ZEEN) WAS OUTSTANDING. HOUSEKEEPING DID AN EXCELLENT AND PERSONALIZED JOB DURING OUR ENTIRE STAY
Among the dozen or so Sofitels I’ve stayed at, this is the one that fell clearly short. A small part of it is due to underwhelming service standards, but the major contributing factor may be the kind of crowd it attracts. There were drunken women openly cajoling the nouveau rich in the lobby; there were unsophisticated domestic tourists poking curiously at the cheeses at the breakfast buffet and speaking loudly along the corridors at 7am. There was also a used condom box underneath one of the beds, thankfully with no condoms. For once, I was glad, rather than sad, that my stay at a Sofitel was short.
Everything was perfect. The breakfast buffet was one of the best I have ever seen. The staff was most accommodating and the hotel was extremely clean and in perfect repair.