I'm confused as to how this hotel is rated 4 stars. The rooms were dirty/dusty/moldy, the decor was old and worn, and the bed mattresses sagged. The aircon never lowered the room temp below 23.5 even with the thermostat set to 20. Listening to the pipes rattle in walls at night which was the only way to drown out the noise from guests in other rooms. We were charged to use the pullout couch. We were charged you to use the pool, which requires swim caps. None of the pictures on Expedia showed the reality of the room we had. The lobby is gorgeous however, so maybe that's how they get that extra star or two. The staff is very friendly and welcoming, but they can't really help to change the quality of the ancient mattresses, the smell of cigarette smoke in the hallways, or the charges for the pool/fitness area. There was a power-strip attached haphazardly to the bedside table which had burn marks on it. I asked one front desk member where to go for ramen for dinner, and he had no suggestions other than the hotel restaurants which were not family friendly. Maybe the staff is rusty from three years of lockdown, but it seemed to me that although they were friendly, they weren't empowered to improve the guest experience. This is at best an overpriced budget hotel with a stunning lobby. Completely the opposite of our experience at the ANA Crowne Plaza Sapporo. I will ask about when the room was last refurbished/remodeled before I stay at an ANA property again. Sadly disappointed.