Building design

Reviews of Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

4 out of 5
Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji
620 Teianmaenocho, Kyoto, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 514 out of 745 reviews" "
Rating 8 - Good. 181 out of 745 reviews" "
Rating 6 - Okay. 35 out of 745 reviews" "
Rating 4 - Poor. 11 out of 745 reviews" "
Rating 2 - Terrible. 4 out of 745 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ELIAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from Front Office Manager on 30 Apr 2024
Thank you for your positive feedback. We are delighted to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we are thrilled that you enjoyed your stay with us. We look forward to welcoming you back soon.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very comfortable and had everything you could want. Quiet, nice bed, extremely helpful staff, easy access to everything you might want to see in Kyoto. The hotel is on a side street off a main shopping street, so it's very quiet, but close to the action. Very nice breakfast in the restaurant on the second floor. My sister-in-law lost her phone in a Tokyo train station and the staff at the hotel even went above and beyond trying to help get it returned.
Stayed 1 night in Apr 2024
Response from Front office manager on 29 Apr 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review.We are very pleased to hear that you fully enjoyed your stay with us and the room you stayed was comfortable for you.The Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji is committed to delivering excellence in the hospitality and we are very happy that you were able to leave with that impression. Our staff takes great pride in consistently offering an exceptional experience to our guests.Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 28 Apr 2024
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoj.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a main area which you are able to enjoy shopping and sightseeing. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 26 Apr 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto.We appreciate giving a good rating on our hotel's review.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a main area which you are able to enjoy shopping and sightseeing. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods.We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Papa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Spacious, great location.
Stayed 2 nights in Apr 2024
Response from Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji on 25 Apr 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront Office Manager

10/10 Excellent

Vitaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had a pleasant stay in Mitsui Garden hotel.the hotel lobby is decorated in gorgeous Japanese style. Room was clean, modern with all necessary items, Bed was comfortable. The service was outstanding. The hotel is located in the center of Kyoto within 5 min walking distance to market, shopping, restaurants and entertainment. If I ever come back to Kyoto I will stay in this hotel again.
Stayed 6 nights in Apr 2024
Response from Front Office Manager on 24 Apr 2024
Thank you for sharing your positive experience at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji. We are delighted to hear that you enjoyed our Japanese-style lobby, clean and modern rooms, comfortable beds, and outstanding service. Our central location near markets, shopping areas, restaurants, and entertainment venues indeed offers convenience to our guests. We look forward to welcoming you back whenever you return to Kyoto. Warm regards, Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Front Office Manager

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities
One of the best hotels I've had the pleasure of staying in across all my trips to Japan. The staff was genuinely kind and welcoming, even conversing with me and asking questions beyond polite small talk. The room was beautiful, and the baths were serene and clean. Easy to reach from Kyoto-kawaramachi station. I will be coming back on my next visit to Kyoto!
Response from Front office manager on 18 Apr 2024
Firstly, may we express our gratitude for the feedback you gave us and we are also very pleased that you were impressed with our service. The Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji is committed to delivering excellence in the hospitality and we are very happy that you were able to leave with that impression. Our staff takes great pride in consistently offering an exceptional experience to our guests.We are glad to hear that you are satisfied with our location and breakfast.It is also a great pleasure to hear that our large public bath is relaxing after a long day of sightseeing in Kyoto.As you know, our hotel is conveniently located for sightseeing in Gion and Nishiki Market.We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. We look forward to welcoming you back on your next visit to Kyoto.Warm regards,Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming and kind! We loved the onsen bath area. We used it every day. This hotel was minutes away from the train and popular markets.
Stayed 3 nights in Apr 2024
Response from Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji on 15 Apr 2024
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a wonderful comment.It brings us great joy to hear that you enjoyed our central location and public bath..We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Alex, Skokie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a good location!
Stayed 3 nights in Apr 2024
Response from Front office manager on 14 Apr 2024
Thank you for making a reservation at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very honored to receive a perfect rating.We are glad that you liked the location and cleanliness of our hotel.We will continue to strive to improve our services so that we can provide a comfortable space and service in the future, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

8/10 Good

Janine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for shopping and dining experience. Walking distance to Nishiki Market and train station
Stayed 1 night in Apr 2024
Response from Front office manager on 14 Apr 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us.We are glad to hear that you have enjoyed sightseeing a lot. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Nearest stations is just 6-7 minutes walking from our hotel. Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front office manager on 13 Apr 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi

10/10 Excellent

Sheila, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has n above average sized room, comfortable firm mattress with feather pillows, and the best Japanese breakfast I have had traveling throughout Japan for 30 days. The onsen was meticulously cleaned and water temperature perfect to sooth my aching legs and feet after a day of 20,000 steps to see the sakura and temples, go to the shopping mall, grab a bite, etc..all conveniently close. The service is impeccable and the value very high for its location near the classic old Gion district and Nishiki market. Just a few blocks from bus station and train. Shopping choices are amazing. I would definitely stay here again, when in Kyoto. Modern, elegant style with traditional service.
Stayed 2 nights in Apr 2024
Response from Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji on 12 Apr 2024
Thank you for sharing your wonderful experience at our hotel. We are glad to hear that you are satisfied with our location and breakfast.It is also a great pleasure to hear that our large public bath is relaxing after a long day of sightseeing in Kyoto.As you know, our hotel is conveniently located for sightseeing in Gion and Nishiki Market.We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. We look forward to welcoming you back on your next visit to Kyoto.Warm regards, Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Front Office Manager

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located very close to Kyoto’s main shopping area and within walking distance to Gion. Our standard room was a bit tight for two with CO luggage but the shower was great and beds were comfortable. We did not dine at the hotel as there are plenty of local options including a GREAT western brkfst restaurant 15 min walk away coffee shops with excellent morning joez
Stayed 4 nights in Apr 2024
Response from Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji on 10 Apr 2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating.We appreciate giving a good rating on our hotel's review.As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus and train.It is our honor to help you have a better experience for your next visit.We hope you had enjoyed them and look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, good location for shopping and dining. So many great restaurants with walking distance, we would stay here
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 8 Apr 2024
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a wonderful comment.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a main area which you are able to enjoy shopping and sightseeing. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 4 Apr 2024
Thank you for your review to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel in a great area. So much to do nearby and easy to get to transportation. We would gladly stay at this location and with this hotel chain again.
Stayed 6 nights in Mar 2024
Response from Front Office Manager on 4 Apr 2024
Thank you for your having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and kind review. We are delighted to hear that you enjoyed your stay. We appreciate your positive feedback and look forward to welcoming you back at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji in the future. Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room size is small by western standards but adequate for 2. Amazing location. Umbrella available to guests at no charge for rainy days. Public bath well maintained and stocked with all essential bathing/showering amenities such that we did not use the shower in our room. Highly recommend for those looking to try the Japanese style Onsen.
Stayed 3 nights in Mar 2024
Response from Front office manager on 29 Mar 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very pleased to receive a perfect score.The baths are black with dark lighting, which allows guests to relax and feel as if they are meditating.If you have the opportunity to visit Kyoto in a different season, we would be delighted to welcome you back to our hotel.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

JIADER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Staff are polite. Food is great. Location is convenient. Very wonderful place to stay. Will visit next time for sure.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 28 Mar 2024
Thank you for your positive review.We are delighted to hear that you found our rooms clean, our staff polite, and enjoyed the great food at our hotel. Our convenient location aims to provide a wonderful experience for our guests like you. The breakfast you praised is carefully prepared by our chefs every morning with our guests in mind, so we are glad to hear that it suited your taste.We will continue to strive to improve our services with the aim of being a hotel that satisfies all our customers, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Front Office Manager

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Staff is very friendly and courteous. Clean!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 25 Mar 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi Jokyoj

10/10 Excellent

Rozet Mikaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful hotel.
Stayed 2 nights in Mar 2024
Response from Front office manager on 19 Mar 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto. We appreciate giving a perfect rating on our hotel's review.We are glad to know that you enjoyed your stay with us.It brings us great joy to hear that you enjoyed our central yet quiet location.Our hotel is located on a main area which you are able to enjoy shopping and sightseeing. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

Raymond, Niantic

Travelled with partner
Liked: Amenities
This hotel is right across from the Nishiki Market and shopping district. It's within walking distance to. Gion area. The railway systems including the JR line are within walking distance.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 13 Mar 2024
Thank you for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We would also like to express our gratitude for the high ratings we received in the reviews.Our hotel is located in the downtown area of Shijo Kawaramachi, with good access to sightseeing spots, and there are many restaurants and souvenir shops in the surrounding area, making it ideal for sightseeing in Kyoto.Please stay at our hotel next time you come to Kyoto.We look forward to seeing you again.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

10/10 Excellent

Borwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel, very convenient location
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 13 Mar 2024
Thank you for making a reservation at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very honored to receive a perfect rating.We are glad that you liked the location and cleanliness of our hotel.We will continue to strive to improve our services so that we can provide a comfortable space and service in the future, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

10/10 Excellent

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 11 Mar 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto. We appreciate giving a perfect rating on our hotel's review.Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every part of our stay, including the public baths. Excellent location!
Stayed 4 nights in Mar 2024
Response from Front office manager on 6 Mar 2024
Thank you for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are glad to hear that you were satisfied with location and our public bath facility. It would make you feel relaxed and heal your body got tired from walking for sightseeing all around Kyoto city. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here! The room was very comfortable, the breakfast was amazing, and the staff was very professional and polite. The surrounding area is full of shopping options and bus stops for easy transportation.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 4 Mar 2024
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and high rating to our hotel.We are very honored to receive your compliments and full marks for our staff and public bath.We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

2/10 Terrible

Anna

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Everything else was amazing, except for the fact that we initially left some of our belongings inside our room to go on a tour, we came back we realized an item was missing from our belongings.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 7 Mar 2024
Thank you very much for choosing Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We have made every effort to ensure that our guests have a pleasant stay, but we have no excuse for receiving such a comment from you.We apologize for the inconvenience caused during your stay.However, we are very happy that the misunderstanding seems to have been resolved.We will continue our efforts to provide more comfortable stay.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront Office Manager

6/10 Okay

nuttakorn

Travelled with family
Liked: Cleanliness
The hotel is same as last time we visited. Everybody should know before booking this hotel is checkout time is 11:00 not 12:00.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 27 Feb 2024
Thank you very much for choosing to stay at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji during your trip to Japan. The Check out time for our hotel is 11:00.Check out time is depends on the hotel even it is same group hotel. We are sorry for make you confuse.Although, Thank you for give us a rate.All of our staff are looking forward to having you stay at our hotel again.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Maxim, East Setauket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the more modern hotels we stayed at during our trip to Japan. It is conveniently located steps away from the Teramachi shopping area and the excellent Nishiki food market located within. Transportation options are adequate, although getting a cab from the main station to the hotel would probably be a good idea. The breakfast option (extra) is highly recommended -- it really is unlike most -- a high cuisine experience that we thoroughly enjoyed. The public bath is nice and added comfort to our stay. The staff was very helpful. In summary, our family made a good choice.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 27 Feb 2024
Dear Maxim,Thank you very much for choosing to stay at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji during your trip to Japan. We truly appreciate your positive feedback about our hotel.We are glad to hear that you found our hotel to be modern and conveniently located near the Teramachi shopping area and the Nishiki food market. It's great to know that you enjoyed the breakfast option and found it to be a high cuisine experience. We are also pleased that you found our public bath to be a nice addition to your stay and that our staff was helpful.Once again, thank you for your kind words. We are delighted that your family had a good experience at our hotel.Best regards,Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Yashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & probably the best location in Kyoto.
Stayed 3 nights in Feb 2024
Response from Front office manager on 24 Feb 2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating.It is honor to receive a perfect score.We are pleased to hear that you were satisfied with our location.We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

salvador, bellingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy, comfortable, great service, Convenient location, and everything you you ever need when you’re in Kyoto. Walkable to many areas and tons of shopping. The staff is superb and polite. Highly recommended!
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 21 Feb 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very honored to receive a perfect rating.We are very happy to hear your compliments about our hotel's location and staff.We will continue to strive to improve our services so that we can provide a comfortable space and service, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

10/10 Excellent

Elizabeth, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great minimal hotel with appropriate ammenities. Very clean and organized. Only thing I would comment is that for 2 people, would be nice for both sides of the bed to have space. One side has lots of room and the other side is very tight to get up. Thanks for everything!
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 13 Feb 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are also very honored to receive a perfect rating.We were thrilled to read the compliments about our hotel.Regarding the space of the room, we will refer to it when renovating.We will continue to strive to improve our services so that we can provide a comfortable space and service, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

10/10 Excellent

Vito, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Mitsui Garden, the staff was very friendly and professional and helped us when baggage delivery was delayed by the courier. The hotel location is very convenient, close to one of main shopping streets and 5 minutes from Ponto-cho. The rooms are new and the hotel has nice sauna/baths facilities.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 8 Feb 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are honored to receive a perfect rating.We were touched by the many compliments we received.We will continue to strive to improve our services so that we can provide a comfortable space and service, so we look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Everything at this hotel is just perfect! The spa was very relaxing and all services were fab! The hotel generally is very thoughtful and we thoroughly enjoyed our stay. We will be back again!
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 2 Feb 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very honored to receive a perfect rating.We will continue to strive to improve our services to satisfy all future customers, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

8/10 Good

Hisako

Liked: Cleanliness, staff & service
The staff were so helpful and polite. It was an affordable hotel within walking distance to all the shops, department stores, high end luxury stores, covered pedestrian shopping streets, restaurants from fast food to Michelin start, etc. Since I stayed at during the Lunar New Year, it was packed with young Chinese university students. The public baths for guests that were open every now night from 3 pm to 10 am. was soooo beautiful and relaxing. The hotel was an overall positive experience and the following criticism is what is preventing me from giving it 5 stars. 1) As another reviewer mentioned, the interior/furnishings of the guest room was not well thought through. The sink that could have been built in the bathroom area was in the middle of the room. Except for the hanging closet niche, all of the drawers were just there to store the amenities the hotel provided, and there were no place to store clothes and stuff, if you were to stay more than a day or two. 2) Although the is a restaurant, there is no lounge area that you can get respite from your small room, and have some tea or coffee. 3) There is absolutely no Laundry service. You have to bring your clothes to the Dry Cleaners or wash your clothes at the Coin Laundry about a 10 minute walk from the hotel.
Stayed 14 nights in Jan 2024
Response from Front office manager on 1 Feb 2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating.It brings us great joy to hear that you enjoyed especially our location and our staff.As you know, our hotel is located at very convenient place to many sightseeing spots and dinning.However, we apologize for the inconvenience caused by the room specifications. We are very sorry that you were not able to get a good night's rest.Our policy is to value the opinions of our customers and use them as a reference in order to provide a higher level of service.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Keila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was traditional but with modern takes. The breakfast option is such a cool way to immerse in Japanese culture. I loved this stay will be back.
Response from Front Office Manager on 25 Jan 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay.It brings us great joy to hear that you enjoyed especially breakfast.Although some of our guests from overseas might feel their taste unaccustomed, we are really pleased to hear that you could enjoy having breakfast at our restaurant.Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Terence

Stayed 3 nights in Jan 2024
Response from Front office manager on 17 Jan 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

JULIEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well located, close from many restaurants and all shops. It is also just beside the rail station and other many bus options.
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 9 Jan 2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating. It brings us great joy to hear that you enjoyed especially location.We hope this Kyoto trip becomes unforgettable and exceptional memory for you.We will continue our efforts to provide more comfortable stay.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Great location, good sized room, and comfortable bed. Also, loved soaking in the hot bath after a long day of sightseeing. Absolutely would stay again and recommend!
Stayed 4 nights in Dec 2023
Response from Front office manager on 9 Jan 2024
Thank you for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are glad to hear that you were satisfied with location and our public bath facility. It would make you feel relaxed and heal your body got tired from walking for sightseeing all around Kyoto city. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

Junji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awkward, layout of the room
Stayed 4 nights in Dec 2023
Response from Front office manager on 31 Jan 2024
Thank you very much for choosing Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent stay in Kyoto and for your detailed comment on our hotel.However, we apologize for the inconvenience and the layout was difficult to understand.Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 7 Jan 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

Junji

Liked: Cleanliness, staff & service, property conditions & facilities
Room's are low poor standard
Stayed 1 night in Dec 2023
Response from Front Office Manager on 1 Jan 2024
Thank you for your high rating to us and we are very happy to hear that you enjoyed your stay with us.However, we apologize for the inconvenience caused by your room.We will continue to strive to improve our services to satisfy all future customers, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front office manager on 1 Jan 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji. We are glad to know that you enjoyed your stay with us. Our policy is to value the opinions of our customers and use them as a reference in order to provide a higher level of service. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front office manager on 31 Jan 2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are honored that you were satisfied with your stay.We hope you had enjoyed them and look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan.Thank you so much again for taking the time to offer your valuable comment. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

6/10 Okay

Yoko, Aberdeen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to train station, restaurants, and shopping
Stayed 1 night in Dec 2023
Response from Front office manager on 24 Jan 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto. We are pleased to hear that you were satisfied with our location.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front office manager on 23 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji during your visit to Kyoto.We appreciate giving a perfect rating on our hotel's review.We will continue our efforts to provide more comfortable stay.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Stanislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, rooms are comfortable, the location is fantastic, and it's very quiet. The staff is wonderful, and I'd specifically like to thank Ms. Kimoto for friendliness and helfulness in making us feel safe and welcome.
Stayed 3 nights in Nov 2023
Response from Front office manager on 10 Dec 2023
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a valuable comment. It is our greatest pleasure to realize that you were satisfied with your stay with us.It brings us great joy to hear that you enjoyed especially our location and our staff.We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Alannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor and vibe of the hotel. Super convenient and close to shopping and food options
Response from Front office manager on 8 Feb 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a main area which you are able to enjoy shopping and sightseeing. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods.Thank you so much again for taking the time to offer your valuable opinion. We hope to welcome you all back again soon.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

8/10 Good

Anna

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our room was very dusty. I had an allergic reaction every morning because it was so dusty. Eyes swollen, itchy. Didn’t happen anywhere else.
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 29 Nov 2023
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji. However, we are terribly sorry for the lack of cleanliness.We will strive to improve the large public bath by cleaning them regulary and making all guests feel comfortable using them.We appreciate your valuable feedback, and it is essential for us to improve our services in the future. We are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

Leslie

Stayed 3 nights in Oct 2023
Response from Front office manager on 18 Dec 2023
Thank you for your high rating to us and we are very happy to hear that you enjoyed your stay with us.We will continue our efforts to provide more comfortable stay.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji