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"When we arrived at the hotel we had to maneuver around all the homeless and others gathering on the street but not staying at the hotel. Associate for the hotel greeted us at the counter and I requested a room off of Canal Street - wanted a quieter location due to all the noise. Associate gave us a room and said this would suit our needs nicely (limited noise). Upon making our way to our room we passed through hallways that were in deplorable condition (not vacuumed) and a door with a towel on the floor trying to hold back water/rain entering the hallway. Upon entering the room we noticed we were right on Canal Street (we requested a quiet location) on the 2nd floor. The noise was deafening. We immediately returned to the reception counter to request another room. The only other available room was on the 4th floor (same tier). We told the receptionist this will not work and we will not be staying at this hotel. I requested a refund and requested that the manager call me. The manager never called me and the hotel said that I stayed there all three nights (we never stayed one night). We went down to the Ritz (2 blocks down the street on Canal - this was only $100 more per night. I will never stay at this hotel again"

"Room was clean and meaty. Towels were crispy white. AC is not very good. "

"We arrived early with my son and girlfriend, their room was ready, but ours wasn’t and by the time our room was ready the hotel put us in a handicap room on the 14th floor on the older side of the hotel that was outdated! My sons room on the 5th floor was a beautiful modern room When we complained about it to the front desk, we were told that we were put in that room because we booked with a third party (Expedia) we were so offended, we had to argue with the manager, and had to stay in the outdated room with a tub with a plastic shower curtain, outdated tv for our first night, we were finally moved to the 7th floor and a modern room, but the damage was done! We will never stay in that hotel again! And will think twice about booking through Expedia if this is how we will be treated!"

"It was some used water bottles when we entered but other than that nice room. I did not like how close one of the beds was to the window. It blew the curtains on the bed. Also it was a nice few but the window/glass was blurry either from needing a good outside cleaning or oxidation. "

"Yes"

"Everything was excellent!"

"Really bad experience , Rooma are to old and smelly . It a good place to stay with families"

"Such a fun location! "

"Was good"