Lakeland - Winter Haven hotel guide. Diamond Resorts hotel in Lakeland - Winter Haven, Florida

"Nice and clean!! "

"I would stay again"

"Clean, lots of room, great pools. "

"Bathroom was not cleaned as I found someone else's hair on the floor. Also, the line to get checked in for the main pool was absurd. They need to come out with a better system to track who enters the main pool. "

"Yes, the facilities were good. I really enjoyed the check in representative Cavan going above and beyond and making a possibly upsetting situation into something praise worthy. I checked in late and the room I originally booked was unavailable and he spoke with his supervisor and got me into a premium suite at no extra charge for the inconvenience. Overall my experience was good. "

"Everything was perfect. From the Hot tub to cleanliness of the room. It was an enjoyable stay for my husband and I."

"Room was clean. Food at Sid’s, Mexican spot and kids arcade were good. We were put in the very last row of the resort (vvc) and it was terribly far form everything!!!! The closest 2 pools were gross. Chairs at pool gross. Basketball court by us broken. Food and marketplace closed at 7. Nothing opened til 12 noon to eat. Our room (vvc 11-b) itself was ok. No toaster. Light in bathroom falling. Had to call because air broke twice. You share a hallway with the unit Nextdoor like an apartment complex so don’t have expectations for noisiness. We only had 1 roach… I’m not complaining about that because it’s Florida and bugs live everywhere. You can call the front office for a ride in a golf cart to the main hall! If you have more than 5 you need to wait (10-15 min) for another cart. No i wouldnt go back. The place itself It’s about 20/25 min from everything. "

"Everything was great, almost went to another resort, but stayed with what we have known and experienced before LOB it! "

"It was very dirty place to stay there pool was not working property very old lots of bad smells and odours we changed our hotel right way .we are not recommending this place to live for family specifically with kids "