"We booked 5 nights as a "pay at the property" booking. However, the property tried to charge the full amount of the booking 10 days before our stay. Our credit card had been compromised so they were unable to do this. However, they threatened to cancel our booking if we did not pay with a new card in advance. I reached out to Expedia, who said they would tell the property to only charge one night. However, that clearly did not happen. Not only did they charge us for what they said was the full amount, but they made a mistake and sent another invoice a day later while we were traveling and unable to make the payment. The whole situation was anxiety provoking and not what "pay at property" means.
The lodging buildings are old but have had some renovations on the inside. The garden view room we had was spacious and the outdoor terrace was a bonus. The pools are really nice, and we enjoyed our time at the Cascade pool, a lot. We were always able to find two loungers under an umbrella.
The Pelangi Grill for breakfast was great. The views make any meal there, worth it. However, the dinner menu was not as good here as at the Asian Restaurant, which was much better (but didn't have as nice views).
Staff were generally very friendly."