6/10 Cukup Baik
Mayra
Bepergian bersama keluarga
16 Jul 2025
Disukai: Kebersihan, fasilitas
It was my second time staying at Costarena. The staff at the front desk was very friendly. The young lady who checked us in was very kind and responsive. our check-in process was smooth. However, our air conditioners were not working properly, and it took almost an hour for the maintenance person to come check-it out and that was after we went to the front desk to ask for an update. There was also an issue with our bathroom door. It would not stay closed. The hotel should make sure rooms are up to par with the basics before checking the guests in. Other than that, the rooms were comfortable and clean.
We got the apartment unit and the breakfast was included. My first time staying at Costarena the breakfast was buffet style which was decent. Now, breakfast is served at the Costarena restaurant "El Kiosko" across from the hotel. The staff at El Kisko during breakfast time needs a lot of improvement and possibly to be retrained, they act very different from the rest of the staff. The staff was a bit rude and did not care to explain that the fruits and drinks were self-served which was hard to tell because the area was not equipped with plates and cups. It looked like it was part of the bar. The breakfast was very limited. The restaurants lunch/dinner menu has great variety available for purchase.
The outside space is well maintained. The pool chairs and tables should be changed they're old. The hotel is in a great area easy to walk to nearby beaches and other restaurants.
Mayra
Menginap 3 malam pada bulan Juli 2025
