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Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 5936 out of 14927 reviews" "
Rating 8 - Good. 3891 out of 14927 reviews" "
Rating 6 - Okay. 2331 out of 14927 reviews" "
Rating 4 - Poor. 1543 out of 14927 reviews" "
Rating 2 - Terrible. 1226 out of 14927 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overstimulating
Stayed 1 night in Apr 2024
Response from Michelle on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service
The staff was always very nice and happy to help.
Stayed 4 nights in Apr 2024
Response from Michelle on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
on initial check in I paid for an upgraded room, when we arrived at the room it was not in good shape. Went down to reception and I was given a different room that was much better. We enjoyed our stay; the location is great and would definitely stay there again.
Stayed 3 nights in Mar 2024
Response from Dan on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Roberto, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely is one of the best for your location, every thing is near from it
Stayed 1 night in Apr 2024
Response from Doug on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all of our activities, local car rental. Extra cost for Wifi, gym and pool (resort fees) ridiculous.
Stayed 3 nights in Apr 2024
Response from Doug on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Justin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was not very clean, windows were so dirty you couldn’t see out. And I had 2 birthdays while walking from parking lot to lobby.
Stayed 2 nights in Apr 2024
Response from Christina Banks on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Stayed here specifically because of a concert. It’s a very nice hotel on the strip.
Stayed 4 nights in Apr 2024
Response from Ruby on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

NATALIE LATANYA

Disliked: Cleanliness, staff & service, property conditions & facilities
Checking in and out was a hassle
Stayed 3 nights in Apr 2024
Response from Ruby on 29 Apr 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from ALM on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing however great fun and the staff is so nice and helpful.
Stayed 2 nights in Apr 2024
Response from Michelle on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Latrice on 30 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Lydia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Mar 2024
Response from Latrice on 29 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Alyson, Bethpage

Travelled with group
Liked: Staff & service, property conditions & facilities
The location of the hotel is convenient to most places on the strip. The room was large with a wonderful view of the Bellagio fountains. However, the room was not clean. There was garbage on the floor and dirty tissues on the window ledge. There was also long hair in the bathtub. My room was next to the elevators, so it sounded as if people were bowling all night long. Although I was on the 33rd floor, you were still able to hear the street noise below. The valet staff was lovely and helpful.
Stayed 3 nights in Apr 2024
Response from ALM on 29 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Paul, Chester

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dan on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024
Response from ALM on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Doug on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Vincent, Roseville

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Christina Banks on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Taylor

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Doug on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Denisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time
Stayed 2 nights in Mar 2024
Response from Doug on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Apr 2024
Response from Christina Banks on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Norbert

Liked: Staff & service
Disliked: Cleanliness
I found blood on a towel. And the wallpaper on the wall were peeling
Stayed 2 nights in Apr 2024
Response from John on 29 Apr 2024
Hello Norbert, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. It was a good location. Our room was clean. But we had a room that was on the backside of the elevator. It sounded like a freight train all night long. The only thing that they would credit us for was the $50 early check-in fee. It was not worth what we paid.
Response from John on 29 Apr 2024
Hello Katherine, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Darrell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price point excellent location
Stayed 1 night in Feb 2024
Response from John on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ruby on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location central to stip
Stayed 1 night in Apr 2024
Response from John on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Latrice on 29 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michelle on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Chelsea

Stayed 5 nights in Apr 2024
Response from Doug on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Troy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little smoke smell, it is Vegas. Check in was a little while. Great location.
Stayed 1 night in Mar 2024
Response from Kimberly on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kami

Travelled with partner
Disliked: Amenities
It's super difficult to get into the casino from the parking lot. The whole gaming floor reeks of cigarette/pot smoke. The area is unsafe, I was pick pocketed and had my wallet stolen right on the corner crossing the street leaving the property. We were not givem the room we booked (We booked a King bed and was given 2 queens). We were charged 18.00 to park as guests of the hotel!! This was on top of the 56.00 resort fee. The layout is confusing and it's hard to find anything but the gambling floor. We'll not be back,
Stayed 2 nights in Apr 2024
Response from Christina Banks on 28 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at Planet Hollywood for it's central location on The Strip and we enjoy the attached reasonably priced mall. For the first time one member of my party required a wheelchair. Wheelchairs can be rented from the Planet Hollywood Bell Desk which is located just outside the lobby where taxis and ride shares drop you off. We found Planet Hollywood to be very wheelchair accessible. We also appreciated that the showers in a standard double room are walk-in and do not require one to climb over a bathtub.
Stayed 3 nights in Apr 2024
Response from Christina Banks on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent emplacement et très sécuritaire.
Stayed 4 nights in Apr 2024
Response from Michelle on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Paige, Los Angeles

Travelled with family
The room was respectable and clean, but we had to contact maintenance to handle a clogged shower. They were responsive in that area. But the check-in line was very long. The self check-in reduced that effort but there was no one around to tend to any machine questions. The online concierge is an attempt in the right direction, and the automated responses helped, but not in all instances. Then, one has to insist that they are not answering the given question repeatedly before getting a unique response. So, our human contact with the staff was minimal, but does that really create a memorable or personable experience?
Stayed 1 night in Apr 2024
Response from Michelle on 27 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Came down for a concert. Loved that everything was so close and convenient.
Stayed 2 nights in Apr 2024
Response from Latrice on 27 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Martin

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Bad service in the front desk bad attitude and don’t give the correct room terrible service
Stayed 3 nights in Apr 2024
Response from Latrice on 27 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and close to some great reasonably priced restaurant options
Stayed 4 nights in Apr 2024
Response from Latrice on 27 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planet Hollywood is in a great location on the strip. We could see the Bellagio fountains from our room. There were many options for food nearby. The pool deck and outdoor amenities were awesome! So much fun out by the pool. PH guests may also access Caesar’s resort as well. That was an added bonus! I’d definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Latrice on 27 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kimberly on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Wendy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christina Banks on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jongsuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast
Stayed 1 night in Apr 2024
Response from Kimberly on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Danielle

Business traveller
Disliked: Cleanliness, property conditions & facilities
Walked into my room with an empty truly can on the ground, and the shower is clogged.
Stayed 1 night in Apr 2024
Response from Doug on 27 Apr 2024
Hello Danielle, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Apr 2024
Response from Doug on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Carlos, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Apr 2024
Response from Kimberly on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant three days
Stayed 3 nights in Apr 2024
Response from Christina Banks on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Christina Banks on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 5 nights in Apr 2024
Response from Michelle on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Danny

Stayed 1 night in Apr 2024
Response from Christina Banks on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Kenny, BROOKLYN

Ok. Bathroom floor dirty.
Stayed 1 night in Apr 2024
Response from Kimberly on 27 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Monalissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Very clean. I only wished they would’ve provided bottled water in the fridge because downstairs I had to pay $9.00 for a small bottle
Stayed 4 nights in Apr 2024
Response from Doug on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!