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Reviews of Mayon Backpackers Hostel

2 out of 5
Mayon Backpackers Hostel
Diego Silang St., Brgy.11, Maoyod Subd., Legazpi, Albay

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 3 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 2 out of 14 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Stayed 1 night in Dec 2023

6/10 Okay

Melany

Travelled with family
Liked: Staff & service
Acceptable accommodation not your fancy staycation. No TV or any sort of entertainment. Other than that everything was good.
Stayed 1 night in Aug 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Day
Stayed 1 night in Jul 2023

6/10 Okay

Davis

Travelled with family
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Unhelpful staff. "You can Google it" is not a great response to a query about local hikes and tours. No hot water, low shower water pressure. No wifi
Stayed 1 night in Sep 2019
Response from Mark on 10 Sep 2019
On behalf of the Mayon Backpackers Hostel staff, We would like to thank you for your sincere feedback regarding the services the Hostel provided. We apologize if we can not refund your payment since we are following our hostel policy also. Your concerns are valuable to us. Our goal is to give our customer the full extent of excellent services as to make you feel home and safe during your stay. Thank you for considering MBH as one of your destinations during your travel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Accidentally booked two rooms for the same day instead of 2 consecutive days. Staff couldn't/wouldn't change reservation without speaking to manager who was conveniently not answering his phone. Ended up paying for both of them though one was empty Rooms a bit grubby and dark, very spotty WiFi, uninterested staff. Convenient location
Stayed 1 night in Sep 2019
Response from Mark on 10 Sep 2019
On behalf of the Mayon Backpackers Hostel staff, We would like to thank you for your sincere feedback regarding the services the Hostel provided. We apologize if we can not refund your payment since your booking is on Expedia. We can not refund your payment directly. Our staff already told you to contact Expedia regarding your cancellation so that it can be refunded. Your concerns are valuable to us. Our goal is to give our customer the full extent of excellent services as to make you feel home and safe during your stay. Thank you for considering MBH as one of your destinations during your travel.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous n'avons pas été logé dans l'hotel principale. Notre chambre grouillait d'insectes et était très sale. Nous avons demandé à changer de chambre et avons eu un refus malgré le fait que l'auberge était vide. Le personnel n'était pas du tout aidant et la réceptionniste a refusé de nous aider à appeler un taxi pour un vol très tôt. Aucune aide pour les activités offertes et aucun Wi fi.
Stayed 3 nights in Jun 2019

10/10 Excellent

Cielo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Our family stayed for 3 nights and it was good. Clean and good location theres a kitchen that you can use to cook your own meals value for money but above all friendly and very accomodating staff. I highly recommend this place.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good!
Good facilities, friendly staff.
Stayed 1 night in Jan 2019
Response from Mark on 12 Feb 2019
Thank you for reviewing our property!

10/10 Excellent

Anths, Sta. Cruz Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff
look for these People..... Christine, Gina Taduran. Ariel Duploso, Ricky Alamo, Anthony Diola. ALL OK!
Stayed 1 night in Jan 2018

10/10 Excellent

Kessie, Quezon City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mayon Backpackers Hostel
Nice hotel close to town just a 10 min walking distance and you can ride a jeep bound to near tourist spots.
Stayed 2 nights in Nov 2017
Response from Mark on 11 Jan 2018
On behalf of the Mayon Backpackers Hostel staff, We would like to thank you for your sincerest reviews towards the services we provided during your stay. Because of your positive comments and positive suggestions, we are delighted to make improvements necessary to enhance our services more and to be able to accommodate admirable customers like you to the fullest extent of our customer satisfaction. We wish to also extend our deepest gratitude in selecting MBH as a part of your wonderful travelling memories.

10/10 Excellent

maricel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great

6/10 Okay

David

Liked: Cleanliness
Stayed 1 night in Sep 2018
Response from Mark on 15 Oct 2018
Thank you for reviewing our place!