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Reviews of Motel 6 Lenexa, KS - Kansas City Southwest

2 out of 5
Motel 6 Lenexa, KS - Kansas City Southwest
9725 Lenexa Drivce, Lenexa, KS

Reviews

5.8
Rating 10 - Excellent. 152 out of 939 reviews" "
Rating 8 - Good. 209 out of 939 reviews" "
Rating 6 - Okay. 193 out of 939 reviews" "
Rating 4 - Poor. 142 out of 939 reviews" "
Rating 2 - Terrible. 243 out of 939 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Brandi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was dirty and run down outside. The room was small and smelled stale. The ac worked minimally.
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Good price. I was very happy.
Stayed 1 night in Apr 2024

6/10 Okay

Jenny B.

Stayed 1 night in May 2024

4/10 Poor

Elida

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was horrible staff was rude. Lots of homeless people at night. Drinking and doing drugs. Felt very unsafe. Will never stay here again. I guess you get what you pay for.

6/10 Okay

Samong

Disliked: Cleanliness, property conditions & facilities
Stayed 10 nights in May 2024

2/10 Terrible

Randell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Note to self, don’t try to go too cheap. This hotel is disgusting. It seems to be filled with homeless people with their dogs and drug addicts. The floor of the room was gritty dirty and I had to rinse down dirt and hair from the shower floor. Thankfully I never turned down the linens on the bed because I did set my bag down on the floor next to the bed. When I went to reach for something in my bag, a bedbug crawled onto my hand! I couldn’t stomach spending the night there so I left and booked a different hotel! DO NOT STAY HERE ! Absolutely filthy!
Stayed 1 night in May 2024

8/10 Good

Manikanta Babu

vcd
Stayed 7 nights in May 2024

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Ac conditioner did not work, there were roaches.
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Melanie,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

ANTHONY

Travelled with family
Liked: Amenities
Ok
Stayed 2 nights in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Anthony,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Eric

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't stay at the property. I checked into the rooms and just took the hit for paying for the room. The rooms were disgusting and there was several shady people around the property.
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It got down to 48 degrees and when asked They said the heat was already turned off. My wife couldn’t shower it was so cold. And limited sleep. Ask about refund and clerk told her no heat no refund. Better check before you stay. My wife did say they had good pillows and clean
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Vanessa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 17 May 2024
Hi Vanessa,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Jayli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and immediately booked a new hotel ! It looked like the room wasn’t cleaned from before, the door was broke & etc . We definitely will not be back .
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Brett

Liked: Staff & service
Good place for cheap, room was a little hot but not to bad.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 15 May 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Jenny B.

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Marcus

Stayed 1 night in Apr 2024
Response from Nancy Y. on 10 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was very helpful and professional
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Jonathan, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Ann

Stayed 1 night in Apr 2024

8/10 Good

Tamara

Stayed 1 night in Apr 2024

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service
Worth the price! Excellent people working for this location!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Tamara, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

6/10 Okay

Sara

Travelled with pets, Travelled with partner
Disliked: Amenities
Friendly staff
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Derrick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt like poop I mean strong poop
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 18 Apr 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

William

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi William,Thank you for the amazing rating!! Maz K.#Team6

6/10 Okay

William

Stayed 1 night in Apr 2024

4/10 Poor

Terry

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Terry,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Echo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a good location. Friendly, helpful staff.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Echo, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Ann

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Ann,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Chris

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Non smoking room reeked of smoke
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Lashell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Lashell,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Lashell

Liked: Staff & service
I like the staff. Don’t like the roaches in my room
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Tammie

Travelled with family
Liked: Cleanliness
Disliked: Amenities
So the motel itself was just as you’d expect- a motel. It was clean and functional. The staff provided for our needs- which was basically our room key. We got our night’s sleep (which was desperately needed) and checked out the next day. Someone commented that it was a roach motel but I didn’t see that to be the case- it was clean and functional without evidence of roaches or bed bugs. The area around felt somewhat questionable. Obviously the cheap price is not going to bring in the most desirable clientele, however I did not feel unsafe at all. My adult children (and one almost adult child) slept in one room while my youngest and I shared the second room.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 20 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities
No frills room. Had bed, bathroom, tv. Outdoor was very bright with surveillance lighting everywhere.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 20 Mar 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Muhammad

Disliked: Staff & service, property conditions & facilities
Room amenities are in worst condition. AC is not cooling at all. Room does not have any amenities; no coffee machine, no ironing stuff, no fridge microwave. Chair and table legs are shaking.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Muhammad,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Shila

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room was dirty and had cracks in the walls and peeling vinyl on the floor. The beds were twin sized beds and my husband and I could not share (we are both very petite people).
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Precious

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There’s roaches everywhere
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never checked in. Office was locked and dark at 3:10pm. Waited 30 minutes and gave up!
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi David,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Cameron, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

10/10 Excellent

Diana

Stayed 1 night in Jan 2024

2/10 Terrible

karl

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had bugs roackes
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Karl,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Doyle

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COCKROACH PALACE
There were cockroaches everywhere.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe area
Stayed 1 night in Jan 2024
Response from Nick on 9 Jan 2024
We appreciate your comments. Thanks for staying with us in Lenexa, KS !

10/10 Excellent

Lillian

Stayed 1 night in Jan 2024
Response from Nick on 9 Jan 2024
Thank you for your comments. We truly appreciate you staying with us in Lenexa, KS.

2/10 Terrible

Jennifer

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities
BED BUGS! I stayed in room 208, and was on a short trip, stayed less than one night, and woke up with bites on my hand, arm, back, face, ear. The room was "clean" but it did have a horrendous smell. I had to open the door and window for a while. Eventually you get used to it, but when you go out and come back in, blarg. The staff were GREAT! Dog POOP EVERYWHERE.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Jennifer,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 Excellent

Eddie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick on 9 Jan 2024
We appreciate your comments. Thank you for letting us serve your lodging needs while in Lenexa, KS !

4/10 Poor

Darren

Disliked: Cleanliness, property conditions & facilities
Needs some attention in some area
Stayed 1 night in Dec 2023
Response from Nancy Y. on 3 Jan 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nick on 9 Jan 2024
We appreciate your comments. Thank you for letting us serve your lodging needs while in Lenexa, KS

2/10 Terrible

daniel

Stayed 2 nights in Dec 2023
Response from Nick on 9 Jan 2024
Thank you for your comments. We will correct the issues you encountered. We hope you will give us a chance in the future.

2/10 Terrible

Corey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be condemned it is infested with roaches meth heads and fentanyl poppers
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Corey, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional staff