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Reviews of Occidental León Alfonso V

4 out of 5
Occidental León Alfonso V
Avenida del Padre Isla, 1, León, Leon

Reviews

8.8

Excellent

Rating 10 - Excellent. 207 out of 399 reviews" "
Rating 8 - Good. 137 out of 399 reviews" "
Rating 6 - Okay. 37 out of 399 reviews" "
Rating 4 - Poor. 9 out of 399 reviews" "
Rating 2 - Terrible. 9 out of 399 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stuart

Travelled with partner
Liked: Amenities
Good location of property
Stayed 1 night in May 2024
Response from Equipo de Dirección on 15 May 2024
Dear Stuart, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed our convenient location and facilities.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Dirección

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
One night stay
Was great for a last minute one night stay.
Stayed 1 night in Feb 2024
Response from Equipo de Dirección on 26 Feb 2024
Dear Guest, Many thanks for your feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We would love to welcome you back for another pleasant stay. All the best,Equipo de Dirección

6/10 Okay

Laura

Stayed 2 nights in Dec 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and friendly hotel
The hotel was in a great position very close to the historical city centre and only 15 minutes easy walk from the bus and train station. Breakfast was lovely. The room was comfortable and we loved the design of the hotel. The staff were brilliant. They provided us with an extra blanket as we were a bit chilly. They also let us store our luggage while we had 4 days walking the Camino (we stayed before we set off and when we got back.
Stayed 1 night in Dec 2023
Response from Equipo de Dirección on 7 Dec 2023
Dear Judith,We appreciate that you took the time to share your experience with us.We're delighted to hear that our hotel's central location served as a convenient base for your adventures in León and that our breakfast offerings were to your liking. It's wonderful to know that the room comfort and unique design of our hotel contributed positively to your stay. Our team is also thrilled to receive your praise for their service, especially in providing an extra blanket and accommodating your luggage needs.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo de Dirección

10/10 Excellent

Spiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Overnight stay. Wonderful staff and great location.
Stayed 1 night in Oct 2023
Response from Equipo de Dirección on 25 Oct 2023
Dear Spiro, Thank you very much for your kind feedback.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Dirección

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and eager to show you the best places to eat. Room was clean and modern, I would definitely stay again, beautiful hotel!!
Stayed 1 night in Oct 2023
Response from Equipo de Dirección on 7 Oct 2023
Dear Paula,Thank you for your positive feedback.We are thrilled to hear that our friendly staff was able to provide you with excellent recommendations for dining options. It's great to know that you found your room to be clean and modern, contributing to a memorable stay. Our prime location in the heart of León and unique architecture, such as the impressive interior dome, certainly add to the charm of our hotel.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Dirección

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the grandiosity of the building. I did not like that my stay was only 3 nighta : )
Stayed 3 nights in Sep 2023
Response from Equipo de Dirección on 24 Sep 2023
Dear Rose,Thank you for your positive feedback.We are thrilled to hear that you appreciated the grandiosity of our building and enjoyed your stay with us. Our prime location and unique architecture are indeed some of the aspects that make our hotel special, and we are glad that they contributed to your positive experience. We understand that your stay was only for three nights, but we hope that you were able to explore the city and take advantage of our proximity to various points of interest.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Dirección

10/10 Excellent

Joanna

Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

8/10 Good

donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was convenient to attractions such as museum of Leon and Casa Botines. Also, it was near restuarants.
Stayed 3 nights in May 2023
Response from Equipo de Dirección on 3 Jul 2023
Dear Donald, Thank you very much for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It is a pleasure to know that our strategic location met your needs and expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Dirección

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Jun 2023
Response from Equipo de Dirección on 21 Jun 2023
Dear Sabrina,Thank you for your positive feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Dirección

10/10 Excellent

Cushla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

CARLOS, Palm Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean , spacious rooms, excellent breakfast. Nice staff
Stayed 1 night in Apr 2023
Response from Equipo de Dirección on 28 Apr 2023
Dear Guest, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your comments.Thank you also for mentioning our prime location and tasty breakfast.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Dirección

10/10 Excellent

Ronan, Watchung

Stayed 1 night in Oct 2022

6/10 Okay

enrique

Stayed 1 night in Oct 2022

10/10 Excellent

Daniel

Stayed 1 night in Sep 2022

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot Summer!
The hotel has a good location, close to everything, is clean, the staff can smile a little more. I had to park my car in a public parking because I did not call before to hold my spot, it doesn't specify in the booking. Also, the mini fridge did not work, they tried to fix it, with no results. I recommend it due to their location.
Stayed 2 nights in Aug 2022
Response from Equipo de Dirección on 16 Aug 2022
Dear Sergio, Thank you for your review. We truly value all feedback and were pleased to hear that your room was comfortable. We do however regret any inconvenience and ask you to accept our apologies. We hope to see you again in the future. Kind regards, Equipo de Dirección

8/10 Good

Len

Stayed 1 night in Jul 2022

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Characterful hotel, well maintained, in good location. Good quality.
Stayed 2 nights in Jun 2022
Response from Equipo de Dirección on 1 Jul 2022
Dear Robert, Thank you very much for your kind feedback. We are pleased that you enjoyed so much of our hotel and that our location was handy for you. Your kind acknowledgment of our team members encourages us to continue with our efforts to make every stay here a memorable one for our guests. We look forward to welcoming you back for another memorable experience. Best wishes, Equipo de Dirección

10/10 Excellent

Maria Theresa

Stayed 2 nights in Jun 2022

2/10 Terrible

Tracy

Stayed 1 night in Jun 2022

10/10 Excellent

Linfei

Stayed 1 night in Jun 2022

10/10 Excellent

Ariel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect condition and clean.
Stayed 2 nights in Jun 2022
Response from Equipo de Dirección on 25 Jun 2022
Dear Ariel, Thank you very much for your kind feedback. We are happy you had an enjoyable stay with us and that you appreciated our high standards. We look forward to welcoming you back for another memorable experience. Best wishes, Equipo de Dirección

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located confortable and well maintained
Stayed 1 night in May 2022
Response from Equipo de Dirección on 9 Jun 2022
Dear Juan, Thank you very much for your kind feedback. It is wonderful to hear that you enjoyed your stay with us and that our location was ideal for your needs. We look forward to welcoming you back for another memorable experience. Best wishes, Equipo de Dirección

10/10 Excellent

Scott

Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel and Staff amazing and very helpful
Stayed 7 nights in Apr 2022
Response from Equipo de Dirección on 21 Apr 2022
Dear Guest, Thank you very much for your kind feedback. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. The entire team look forward to welcoming you back for a future visit. Kind regards, Equipo de Dirección

8/10 Good

Maria

Stayed 3 nights in Feb 2022

10/10 Excellent

LORRIE

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful hotel with central location
The hotel was centrally located, five blocks from the Cathedral. The breakfast was delicious, the staff was helpful and they spoke English. Our room was spacious! It had an extra room with a sofa and work space. We had lots of windows, but it was super quiet at night even though we were right across from the square.
Stayed 1 night in Feb 2022
Response from Equipo de Dirección on 9 Feb 2022
Dear Lorrie, Thank you for such a positive review. It is rewarding to know that everything was to your expectations during your stay, especially your room and our team's top quality service. Your positive feedback will encourage us all to continue upholding our high standards. Thank you again. We look forward to welcoming you back on a future occasion. Best regards, Equipo de Dirección

10/10 Excellent

christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
fantastic all around. great service, hotel very modern and clean and the staff very friendly. the location is perfect.
Stayed 2 nights in Dec 2021
Response from Manager Team on 5 Jan 2022
Thank you very much for sharing this great review of your recent stay at Occidental León Alfonso V. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Manager team

10/10 Excellent

pablo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen ubicación, muy lindo solo un poco descuidado.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Leon
Very nice hotel next to Leon old town. Hotel is recently redone — very clean and modern with beautiful rooms and comfortable beds. It’s situated just a block from the old city with tons of restaurants and sites. Would definitely stay here again!
Stayed 2 nights in Aug 2021
Response from Alfonso V on 7 Sep 2021
Dear customer, we thank you not only for your feedback, but also for the assessment, you make of our establishment. We work hard every day so that our customers find at least one reason to return. Regards and see you soon. Manuel García General Manager

8/10 Good

Montserrat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación,todo queda cerca. la vista desde mi cuarto maravillosa. El cuarto bien solo el baño muy pequeño y algo incomodo al estar la regadera de un lado y el sanitario del otro lado de la habitación. Desayuno bien.
Stayed 2 nights in Jul 2021
Response from Conde Luna on 4 Aug 2021
Estimada Montserrat, muchas gracias por su visita y por contarnos su experiencia. Esperamos volver a verla muy pronto. Un saludo Manuel García Director General

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Alfonso V on 23 Sep 2020
Estimado Fernando, gracias por su comentario y por haber elegido nuestro Hotel. Nos llena de gozo que haya disfrutado de la experiencia y esperamos tenerle de nuevo muy pronto. Un cordial saludo. La Dirección

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near the Camino.
Hotel is very conveniently located near the cathedral, Gaudi museum, and Camino path. Room was very clean and comfortable. Metal artwork above the bed also doubled as a nice laundry drying rack. Reception was not the very warmest, but English speaking staff were able answer all questions and offer decent restaurant recommendations.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms ready in morning. Staff recommendation for restaurant was wonderful. Very accommodating
Stayed 1 night in Oct 2019
Response from Av on 5 Oct 2020
Dear customer, we thank you not only for your feedback, but also for the assessment, you make of our establishment. We work hard every day so that our customers find at least one reason to return. Regards and see you soon. The Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpió y bien ubicado... en la recepción Estefanía nos atendió de maravilla... no así Mario, fue de poca o ninguna ayuda y muy brusco en su trato..a pesar de eso... recomendamos el hotel.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Beautiful hotel, right in the center of Leon. Walking distance to all shops and tourist attractions. Great service, spacious room, great room service
Stayed 1 night in Jun 2019
Response from Mario on 17 Jul 2019
Muchas gracias por sus comentarios Saludos cordiales

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Choice
A perfectly located comfortable hotel with warm, welcoming and professional staff
Stayed 1 night in Sep 2018
Response from Mario Sánchez on 6 Nov 2018
Thanks so much

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Convenient location to town and sights but a taxi ride from and to the bus station...makes it less of a bargain
Stayed 2 nights in Sep 2018
Response from Mario Sanchez on 6 Nov 2018
Thanks so much

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unusual hotel, good location.
Stayed 1 night in Sep 2018
Response from Mario Sánchez on 6 Nov 2018
Thanks so much

8/10 Good

Raymon

Good but not perfect.
Good central location but don't try to park your car in the hotel carpark if it is bigger than an original fiat 500, you will scrape a wall or two. Room was reasonable and the plumbing was excellent. First time there was no english tv channels, not even a news channel. We ate out as the restaurant was closed the day we arrived, lots of choice locally even though we are vegetarian and vegan which seems to confuse a lot of people in Spanish smaller cities. Frankly not really a lot to see in leon, but that is not the hotels fault. Putting us in a room too close to a noisy lift however was the hotels fault - make sure to ask for a quiet room. Last time in leon we stayed at the parador which was not available this time - shame, because it really was a much better/expensive option.
Stayed 2 nights in Sep 2018
Response from Mario Sánchez on 6 Nov 2018
Thanks so much

4/10 Poor

Verified traveller

Liked: Cleanliness
The parking garage was absolutely terrible. It was so small that I ended up damaging my car.
Stayed 1 night in May 2018

8/10 Good

Carlos, Pembroke Pines , Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the Leon historic center
Nice hotel, friendly staff. No ramp or elevators for lugagge entering the hotel. Not recomended for handicaped or old perslns
Stayed 2 nights in Oct 2017
Response from Mario Sánchez on 28 Nov 2017
Thank so much for your comments Best regards

4/10 Poor

dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biside location every thing is bad
Dirty ,noisy,bad service
Stayed 1 night in Oct 2017

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Rich, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice Camino break.
Nice hotel, nice location for a day off during our Camino. Hotel staff very friendly, let us check in early.
Stayed 2 nights in Sep 2017
Response from Mario Sánchez on 28 Nov 2017
Thanks so much for your comments Best regards

2/10 Terrible

A, florida

Disliked: Property conditions & facilities
Good location. Good looking hotel but...
Broken a/c. Tv did not work ! Door to shower see thru! No privacy if you traveling with kids or friend ! I would love my $$ back
Stayed 1 night in Sep 2017

8/10 Good

Verena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Sercotel Alfonso is very well located. You can walk to all sights worth seeing in Leon. The hotel is clean, comfortable with friendly staff.

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, room comfort