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"Overall an enjoyable stay "

"The rooms has terrible air flow and ventilation and the aircon does not cool down below 20c. My wife and child were sweating and we had to talk sternly with hotel staff to get a small table fan which didn't help. Anyone who is a bit claustrophobic or expecting nice airflow and a cold room will be disappointed. Eventually we had to open our courtyard door to cope up. Paying 500+ dollars for a single night and having such a poor experience is not right. The manager and staff were polite though and they provided a form of compensation but our weekend getaway was ruined for sure. - Reception staff kept directing us to different restaurants with simple requests to heat up some pizza. we had to wait long time to get a simple request done. - Concierge desk is practically unmanned. - Plenty of things for kids to do and the resort itself is beautiful."

"Good"

"We had great time staying in this hotel. Easy to check in. Friendly staffs . Gave us information about how to get around when we arrived. Room is comfortable and view was awesome. Short walking distance to shops and train station. Highly recommend. Thank you 👍 😊 "

"Value for money Express checking with e-form filled upfront"

"A great little gem in Leura, quite, clean and specious room. Great customer services. And most important , a beautiful garden for spring and autumn visit. Strongly recommended. "

"Perfect place, we will definitely come back! "

"We thought we booked a twin bed studio and it was not clear in the booking. The receptionist was so good in providing us an alternative room with 2 beds."

"This is a lovely hotel - but it could be so much more. There is evident history here but it is sorely in need of updating and redecorating. Great staff, priceless views, a very good kitchen and a welcoming lounge - all good. This is a hundred year old building so the rooms are compact at best. Would I book to stay there again - yes I would."