"I was staying there on a ski trip, which I have done many times. I love this place because they have a great breakfast and look forward to the Hot tub and pool after a day on the slopes. On this trip the pool and hot tub were covered and the sign on the door said to contact the front desk staff for removal. I did that and was told that the pool person was called. I went to dinner and after returning a few hours later the cover was still on the pool and tub. I asked again about removing and was told that the pool person never responded and that I cold go to a partner hotel to use there Hot tub. This was very disappointing."