Ruta #21 Frente Al, Aeropuerto Internacional, Liberia
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Hilton Garden Inn Guanacaste. on 25 May 2024
Dear Johannes, Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment and time for this feedback. At your service Elsie Gutierrez - GSA.
8/10 Good
Patrick
17 May 2024
Liked: Cleanliness
Patrick
Stayed 1 night in Apr 2024
6/10 Okay
Andrii
Travelled with family
11 May 2024
Liked: Cleanliness, staff & service
Service is good. Breakfast not included and its 30$ us per person. Pool was good. Rooms ok
Andrii
Stayed 1 night in May 2024
Response from Hilton Garden Inn Guanacaste. on 22 May 2024
Dear Andrii, Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment and time for this feedback. Best regards, Hilton Garden Inn Guanacaste.
Response from Hilton Garden Inn Guanacaste. on 25 May 2024
Dear Arlene,We appreciate the time you took to post a review about our hotel. We know many people read reviews and take notes from guests like you. Thanks for noticing our excellent food and our clean accommodation. We do everything we can to make sure our guests have an exceptional stay. Thanks again and please think of us on your next visit to Liberia! At your service, Elsie Gutierrez - GSA
Restaurant offered small portioned meals. Waitresses were not very prompt. Everyone was kind though.
muriel
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Guanacaste. on 25 May 2024
Dear Muriel,I have received your comments on the situation experienced with our Hilton Garden Inn Hotel at the time of your stay. First, we apologize for the inconvenience you experienced; Hilton Hotels is a worldwide recognized hotel chain with high quality standards, and we have clear what our hospitality service should be. I also understand the discomfort you received, and our concern will always be to keep improvement in all our areas as well as the kindness that any guest deserves. Although apologies do not make the past better, we at Hilton Garden Inn Liberia Airport thank you for your comments and we will make sure that these service situations will not happen again. We hope you will allow us the opportunity once again to demonstrate that we will keep our quality promise and principle of continuous improvement. At your service, Elsie Gutierrez - GSA.
BEWARE. This hotel is running some sort of scam charging what normally is a “hold” for incidentals. Normally this charge is pending and released at the end of your stay but this hotel processes the charge. I had to go through a whole process to get it refunded. My thought is that they do this expecting that many people overlook it
seliah
Stayed 1 night in Apr 2024
10/10 Excellent
Janine
4 May 2024
Liked: Cleanliness, staff & service, amenities
Great service and amazingly good food!
Janine
Stayed 1 night in May 2024
Response from Hilton Garden Inn Guanacaste. on 25 May 2024
Dear Janine, We appreciate the time you took to post a review about our hotel. We know many people read reviews and take aim from guests like you. Thanks for noticing our excellent food and our clean accommodation. We do everything we can to make sure our guests have an exceptional stay. Thanks again and please think of us on your next visit to Liberia! At your service, Elsie Gutierrez - GSA
10/10 Excellent
Nina
Travelled with family
3 May 2024
Always a good stay here! Very clean, relaxed vibe. Nice to have shuttle service.
Nina
Stayed 1 night in May 2024
Response from Hilton Garden Inn Guanacaste. on 25 May 2024
Dear Nina, We appreciate the time you took to post a review about our hotel. We know many people read reviews and take notes from guests like you. Thanks for noticing our excellent food and our clean accommodation. We do everything we can to make sure our guests have an exceptional stay. Thanks again and please think of us on your next visit to Liberia! At your service, Elsie Gutierrez - GSA
6/10 Okay
John
2 May 2024
No bottle water in room to make the coffee that they supplied.
The hallway smelled like smoke
John
Stayed 1 night in May 2024
Response from Hilton Garden Inn Guanacaste. on 25 May 2024
Dear John,I have received your comments on the situation experienced with our Hilton Garden Inn Hotel at the time of your stay. First, we apologize for the inconvenience you experienced; Hilton Hotels is a worldwide recognized hotel chain with high quality standards, and we have clear what our hospitality service should be. I also understand the discomfort you received, and our concern will always be to keep improvement in all our areas as well as the kindness that any guest deserves. Although apologies do not make the past better, we at Hilton Garden Inn Liberia Airport thank you for your comments and we will make sure that these service situations will not happen again. We hope you will allow us the opportunity once again to demonstrate that we will keep our quality promise and principle of continuous improvement. At your service, Elsie Gutierrez - GSA.
8/10 Good
Colleen
Travelled with family
1 May 2024
Liked: Cleanliness, staff & service
Right by the airport but they turned off the water for 7 hours in the evening.
Colleen
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Guanacaste. on 25 May 2024
Dear Colleen,Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment and time for this feedback. We apologize for affecting your stay, but preventative maintenance had to be performed on the pipe. At your service Elsie Gutierrez - GSA
6/10 Okay
Murray
Travelled with partner
29 Apr 2024
Liked: Cleanliness, staff & service, amenities
Overpriced for what was there
Murray
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Guanacaste. on 25 May 2024
Dear Murray,Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment and time for this feedback. Regarding to room rate Hilton Hotels offers different options to the travelers, we recommend booking early possible to access to flexible rate. At your service, Elsie Gutierrez - GSA.
This was a nice choice for airport stay. Clean and friendly, with nice grounds. Free shuttle to and from the airport.
Derek and Kim
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Guanacaste. on 25 May 2024
Dear Derek and Kim,We appreciate the time you took to post a review about our hotel. We know many people read reviews and take notes from guests like you. Thanks for noticing our excellent food and our clean accommodation. We do everything we can to make sure our guests have an exceptional stay. Thanks again and please think of us on your next visit to Liberia! At your service, Elsie Gutierrez - GSA.
Response from Hilton Garden Inn Guanacaste. on 28 May 2024
Dear Terry,Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment. At your service, Elsie Gutierrez - Guest Service Agent.
Response from Hilton Garden Inn Guanacaste. on 28 May 2024
Dear Michael,Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment. At your service,Elsie Gutierrez - Guest Service Agent.
Hotel was perfect after traveling. We did not want to drive in the dark so we stayed one night. Restaurant was delicious and convenient. Pool was very refreshing. Staff was friendly and helpful.
Heather
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Guanacaste. on 25 May 2024
Dear Heather,We appreciate the time you took to post a review about our hotel. We know many people read reviews and take notes from guests like you. Thanks for noticing our excellent food and our clean accommodation. We do everything we can to make sure our guests have an exceptional stay. Thanks again and please think of us on your next visit to Liberia! At your service, Elsie Gutierrez - GSA.
Beautiful place. Comfortable, lovely pool area, and we had a delicious dinner. Minutes away from the airport with free shuttle service. Worth the extra cost for an overnight before taking off from the airport.
This was a convenient and clean place to stay close to the airport. The free shuttle to the airport was great.
Carolyn
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Guanacaste. on 28 May 2024
Dear Carolyn, Thank you for contacting Hilton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have the commitment to deliver full guest satisfaction to our guests, we appreciate your comment. At your service,Elsie Gutierrez - Guest service Agent.
The staff were absolutely wonderful and the hotel was very clean. We loved our trip to Costa and it was nice to stay in this hotel the last night prior to our departure.
Nice staff, clean and safe. Free shuttle to and from airport a plus.
Construction noise next to our room during our stay a minus and usually simple to please continental breakfast had well done fried eggs instead of over easy and rolls were the worst bread I ever came across. Sausage was pink (country’s normal) not brown like in America so not to my taste in flavor too.
Their beet brioche beef hamburger was the best!!
Check in was a bit tricky. We were only given one key for our room. I took my kids and headed up to the room which stranded my husband and our bags on the main floor.
Jane
Stayed 1 night in Apr 2024
Response from Allan Chevez on 10 Apr 2024
Dear Jane,Thank you for contacting HIlton Garden Inn Guanacaste. We at Hilton Garden Inn Guanacaste have teh committ to delivey full guest sastifaction to our guest , we apreciaty your comment and time for this feedback.