Search Hotels in Litchfield Manor, Phoenix

"I arrived at 10 pm. Doors to the lobby were closed and locked, service was through a window, which had a sign over it that said back in 15 minutes. There was someone at the desk, but they said I would have to wait for her to do some paperwork that would take 15 minutes. Within 5 minutes, 3 other people had walked up and been turned away. Not sure what paperwork was more important than customer service. Amenities - no refrigerator, and wifi access meant not free, but I was not given a rate or process either."

"Really amazing service and cleaning "

"I had a horrible experience here. I will say that the person that checked me in the day I came was extremely nice and helpful. From there it went downhill. I came in at midnight and noticed some things immediately. There was a large water stain or mold on the curtain over the air conditioner that was held together with duct tape. There was a large crack in the sink and the handle was coated in grime. There were rust and dirty spots all over the lamps. The bathroom door had a hole in it that looked as though someone had tried to punch through it. I could hear people out in the parking lot all through the night and there was a singular flip lock the door. The bed was clean, and the floors, but I did not feel safe staying the next two nights alone. Especially since they had a gated parking lot, but it stayed open, and anyone could drive in even if they didn't have a pass. These were just the main issues and I took plenty of pictures. I called Expedia the next morning to tell them I didn't feel comfortable staying. They told me it was non refundable, but said they would try to call the front desk to see if they could get a waiver and they couldn't do much on their end. I do have an open claim with them right now. I ended up checking out the very next morning, and was told by the front desk that Expedia would have to give me a refund. I knew booking it that it wasn't going to be high end, but I could not stay there comfortably as a woman traveling on my own and feel safe. "

"Lots of parking available and walking distance to lots of dining choices "

"First time staying Drury and it was excellent!"

"The hotel staff are invasive "

"Did not have TV in room for entire stay. Reported this multiple times!"

"April 2026- this hotel is under renovation! First room smelt of paint and still had parts taped up! Asked to move. However rooms are spacious, modern and clean. Did have to ask for extra towels every day and dispensers remained empty! Do not expect your typical buffet style breakfast, weird set up where you order at the bar as main restaurant under reno(they have 2 but both under reno) $50 credit per room which is never feeding a family of 4 when a breakfast is $22 and a coffee is $7! Long wait and arrived cold. This was not mentioned on booking, just breakfast included. Found out from someone else you could use the credit in Starbucks on site which was better value if you happy to microwave an egg muffin etc. Pool area is tired, not enough floats for lazy river again no resturante also closed. Slow poolside service for drinks snacks. *resort charge of $35 per night added to bill to use this facility! We always book Hilton group hotels and this was our 3rd one on our trip to Phoenix. Felt let down after staying here before years ago. Lots of upgrade going on but won’t be returning to see them. "

"I had a large suite. Only a couch and a pub table with two stools. The “bar” was a counter with a fridge under it. No power, paper cups. The bedroom was nice. Spacious, dimmable lights. Sink was in here. Vanity lights were blindingly bright. Bathroom was clean, but gross, and water backed up into tub. The people on staff were nice, down-to-earth, and generally wanted to help. Not much training on how to help or what hospitality service looks like. Overall - I knew this was the product when I booked it, so it was fine. A solo, sunshine, go see some friends trip. I’d stay here again for similar trip but would not bring any friends here. Also, lot of homeless and drug addict activity just past the parking lot on the same block. Again, I felt safe, but it’s a bit gross. "