Search Hotels Near Los Portales Museum, San Elizario

"The room was super clean, great service, and delicioua break"

"The staff at the front desk were rude. I couldn't understand his english I don't have a problem with different cultures but over the phone I couldn't make out what he was saying. My wife pulled up and DID NOT like the look of the place. So, I had to rebook at SPARKS Hilton down the St. I looked at the reviews online and they were horrible ALL 1 & 2 stars, nax 3 stars. And the fact that they asked for a $100 CASH deposit was off putting. My wife traveling alone with our babies could not stay there. I had to rebook at another hotel (I have proof, for same day and time, stamped). Called for a refund and was given a hard time about that...Yes I found a great deal! but, BIG, BIG mistake. Had I would have been present there with her MAYBE this location would have been fine. This LOCATION was SKETCHY for a woman traveling alone. I am requesting a FULL REFUND! On top of ALL this we had a medical emergency that your STAFF cared nothing about. You guys need customer service training, speech and phone etiquette training and a make over of clean dishes, sheets and fresh paint along with a bombing roaches have been reported. . "

"Clean rooms and very friendly staff "

"100% would stay here again. Clean and comfortable place to stay in El Paso. Only issue was the cable tv didn’t really work properly but that wasn’t a huge deal for me. "

"Clean room quiet place "

"To start at check in staff didn’t bother to let me know what time breakfast happens. The property is falling apart. It’s very dirty. I stayed 3 nights only because I was going to a family emergency and didn’t have the mental capacity to move to a different hotel. The room was dirty, we found a big water bug. Hard to get warm water in the shower. Cigarette burns in the toilet and shower despite it being a smoke free room. The pool is green. Parking close to the front was difficult at night. Due to the terrible condition of the hotel we didn’t even bother to go down to the breakfast. The room floor was slanted and the AC didn’t really cool. Overall the worst property I have ever stayed in. "

"No fridge microwave ,"

"Staff is great!! The room is very clean"

"It’s always clean when we stay there"