Search Lakeside Hotels in Lucerne

"On my first night there the phone started ringing in the room at 12 o’clock midnight. It rang over six times between midnight and 430. I did call the office at 2:30 and got the answering service. At 4:30 I finally realized I should unplug the phone. I spoke to the office on Saturday morning and was told that it had happened once before. I spoke to the office this morning when I was checking out and said that no one from management had called me on my cell phone. She said that they were aware and that it had happened a week prior in my room. I love staying there and I generally come once a month now, but I was very disturbed. That management did not even acknowledge that 4 1/2 hours of my sleep were disturbed. "

"Didn't use the hot tub"

"The property was beautiful, stayed a night in cottage - 24, it has 2 queen beds a comfortable couch and sitting chair , coffee table and 4 chair and table dinette. The cottage has plenty of room, 2 flat screen tvs, heater and air worked great! Nice grounds to walk around and friendly staff. Close to town for restaurants. Excellent choice for a stay in Clearlake !"

"Our room looked like it still needed finishing from light replacement. There were lots of tiny bugs crawling on the floor and tv stand, pretty sure they were baby cockroaches as we did kill a big one crawling up the wall! Also, we did not have any hot water, front desk said that the boiler went out and to wait about 15 mins. We did and the water was still not hot. I asked to move rooms and they gave us a different room to go take showers in but not to relocate permanently. While I went across to the other building to shower, we got a call from the front desk that they would have to relocate as the repair to the boiler would not be fixed until after our stay was over. Sending us to a working room just to shower is not acceptable and not good customer service. Offering to relocate rooms should have been the answer right off the bat!! This will never be an option to stay again. Two sars only because the property was located on the lake with a beautiful lake view"

"The room was very clean and the bed was comfortable. Vic was so nice and made sure I had anything I needed for my overnight. Conviently located next to the Happy Garden restaurant (Chinese/thai fusion) that was great! Also right across from the harbor for easy access to boating."

"The room was clean and the bed was absolutely comfortable. It was quiet setting, The pool and hot tub was perfect and the front desk was very pleasant and helpful and they made you feel very welcome and comfortable. I highly recommend for a place of quiet downtime. 💞"

"Wonderful hotel, beautifully restored. The service was top notch. We couldn’t get a reservation at Blue Wings Saloon nearby for Valentine’s Day, and the owner / manager made it happen for us - which was a welcome treat after a long day of travel. Will definitely stay again, here or at any other property of this group."

"Everything was fine. "

"Room was not what we expected, thin walls could hear baby crying from other room. Staff was very friendly and helpful did all she could do."