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Mandarin Oriental Palace, Luzern

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Luxury
5.0 star property
9.8

Exceptional

Tranquil elegance with breathtaking views

Serene and beautifully designed, this property offers breathtaking views and a tranquil atmosphere. Delight in superb dining experiences and exceptional attention to detail, including special amenities for children.

Popular amenities

  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is Rp18.803.794
Rp19.765.122 total
includes taxes & fees
23 May - 24 May
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About this property

Mandarin Oriental Palace, Luzern

  • Luxury family-friendly hotel near Lake Side Promenade
  • Located close to Loewenplatz and Saint Peters Church, Mandarin Oriental Palace, Luzern provides a terrace, a coffee shop/cafe and a library. Treat yourself to a massage at Spa Bellefontaine, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. In-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • Other perks include:
    • Buffet breakfast (surcharge), valet parking (surcharge) and express check-out
    • Express check-in, multilingual staff and concierge services
    • A ballroom, a porter/bellboy and 4 meeting rooms
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 136 individually decorated rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and air conditioning.
  • Extra amenities include:
    • Changing tables, baby monitors and highchairs
    • Bathrooms with toilets with electronic bidets and baths or showers
    • Flat-screen TVs with cable channels
    • Baby baths, children's slippers and children's books

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Grand Hotel National
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  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
9.4 out of 10, Exceptional, 907 reviews
The price is Rp10.914.846
Rp11.455.246 total
includes taxes & fees
10 Jun - 11 Jun
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 50 per pet, per day
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for CHF 190.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.80 per person, per night
  • Resort fee: CHF 2.70 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 50.00 to 50.00 for adults and CHF 50 to 50.00 for children
  • Self-parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number CH-140.3.004.600-4

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Frequently asked questions

Is Mandarin Oriental Palace, Luzern pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 50 per pet, per day.

How much does it cost to stay at Mandarin Oriental Palace, Luzern?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on 23 May 2026 start from Rp18.803.794, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mandarin Oriental Palace, Luzern?

Self-parking is available for CHF 55 per day. Valet parking is available for CHF 55 per day.

What time is check-in at Mandarin Oriental Palace, Luzern?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Mandarin Oriental Palace, Luzern?

Checkout is at noon.

Where is Mandarin Oriental Palace, Luzern located?

This family-friendly Lucerne hotel is located on the boardwalk, within a 10-minute walk of Lake Side Promenade and Loewenplatz. Saint Peters Church and Chapel Bridge are also within 1 mi (2 km). Lucerne (QLJ-Lucerne Train Station) is 15 minutes by foot and Lucerne Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.8

Exceptional

10

Cleanliness

9.6

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 74 out of 84 reviews
Rating 8 - Good. 6 out of 84 reviews
Rating 6 - Okay. 3 out of 84 reviews
Rating 4 - Poor. 0 out of 84 reviews
Rating 2 - Terrible. 1 out of 84 reviews

Reviews

Verified

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful, main restaurant limited choice Spa was undergoing renovations so unable to use
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shufan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. fantastic upgraded room with lake view. Excellent staff and service.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and staff hospitality
Verified

10/10 Excellent

Terri

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property. Wonderful service and food.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience, every member of the hotel team were amazing.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

jodi

Liked: Cleanliness, amenities, property conditions & facilities
Food was great. Staff extremely helpful! Clean & safe!
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic customer service!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

SHAYNON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays I’ve ever had. The staff was impeccable.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This is a remarkable property. Beautiful interiors. Wonderful staff. The location is perfect. The food in the cafe restaurant was fantastic. I’d love to visit again.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Sonjoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay at MO

Everything about Mandarin Oriental Luzern was perfect , they upgraded my room to a beautiful suite and we spent a couple of days ,had a great new years dinner and party , will for sure stay here if i come back to Luzern
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Hanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

Donna

Wonderful stay at the Mandarin Lucerne

The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Stayed 11 nights in Sep 2024
Verified

10/10 Excellent

Wenjia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of my Favorite Hotels

The Mandarin Oriental-Lucerne was paradise. It is centrally located, the room was very large and spacious. The view was spectacular! I have nothing bad to say about my experience.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Ratna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a class act property! We stayed two nights here and it was a great experience. The staff handled everything professionally. Our room was beautiful, had a beautiful view of the lake. Can’t say enough great things. Also shout out to the concierge service! Michael and Uros did a great job organizing our sightseeing trips.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Alessandro

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels we have stayed. Our room was awesome!! Every detail !!! Everything is thought to give you a wonderful confort. People at hotel are very nice all around, at the lobby, the restaurant, room service, etc. Everybody is looking how make you feel like never before. We have special appreciation for Catherine at from desk, well she was very kind with us since the arrival; during our stay was always worried about our needs and at our departure concern in every detail!! This hotel spoils guests!! After been there you don't want to stay in any other place.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, well trained staff, good location
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Emine

Liked: Cleanliness, property conditions & facilities
Everything was perfect in this hotel
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Berkant

Liked: Cleanliness, staff & service, amenities
I recently stayed at the Mandarin Hotel and had a wonderful experience. Everything was spotless, well-maintained, and beautifully arranged. The overall atmosphere was very pleasant, and I felt extremely comfortable throughout my stay. I would definitely recommend this hotel.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

STI Investment

Liked: Cleanliness, staff & service, amenities
all excellent
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Staffs are helpful and friendly. Great location, with beautiful view overlooking the lake. Rooms are spacious and clean.
Stayed 3 nights in Aug 2025