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Reviews of Clarion Hotel Sense

4 out of 5
Clarion Hotel Sense
Skeppsbrogatan 34 SE, LuleƄ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 50 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is THE hotel if you're in Lulea
We just stayed one night and the staff made the stay pleasant. Room was clean, staff friendly and hospitable. We had to check out early for an excursion and they were ok for us to leave our bags in storage until we came back at the end of the day
Stayed 1 night in Jan 2024
Response from Emily on 24 Jan 2024
I am so happy that you enjoyed your stay with us! I hope we get to see you again soon!

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lena, Welcome office on 6 Sep 2023
Thank you for feedback. We hope to see you back with us again.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, stayed there before and was not disappointed. Thoroughly recommend it
Stayed 2 nights in Aug 2023
Response from Lena, Welcome office on 6 Sep 2023
Hi Martin.Thank you for your kind words and lovely review.Hope to see you back with us soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lena, Welcome office on 21 Aug 2023
Hi David.Thank you for your lovely review.

8/10 Good

Steven, Mars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very expansive and tasty!
Stayed 1 night in Jul 2023
Response from Lena, Welcome office on 11 Jul 2023
Thank you Steven.Happy to hear that you enjoyed our breakfast.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always
Stayed 3 nights in Jun 2023
Response from Emily on 13 Jun 2023
Thank you so much for the fantastic review Christopher! I hope we get to see you again soon!

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet at night to sleep, great location. Easy to get to from the airport even by bus. They arranged a taxi for me on the day i was flying out since it was early morning. the sauna & spa facility were really nice and so was the breakfast!
Stayed 2 nights in Jan 2023
Response from Emily on 8 Feb 2023
I am so happy to see that you enjoyed your stay Myriam! I hope we get to see you again. All the best!

10/10 Excellent

Andre

Liked: Staff & service, amenities, property conditions & facilities
Clean and great views at restaurant and good bekfast
Response from Emily on 18 Jan 2023
Kul att se att du trivdes sƄ bra Andre! Varmt vƤlkommen tillbaka.

4/10 Poor

Per

Stayed 2 nights in Oct 2022

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast. Very comfortable beds.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean hotel
Nice, clean hotel with very good breakfast. Paid parking garage was a bit confusing esp when leaving the garage, but overall a great stay.
Stayed 1 night in Apr 2022

8/10 Good

Andres

Stayed 2 nights in Aug 2022

10/10 Excellent

Claudio

Stayed 1 night in Aug 2022

10/10 Excellent

Shanya

Stayed 1 night in Aug 2022

10/10 Excellent

Sara

Stayed 1 night in Jul 2022

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Yiming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
My room was very very badic and you could hear through the walls to the bext room. Felt like a funland ferry hut.
Stayed 1 night in Feb 2022

6/10 Okay

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Arvid on 25 Nov 2021
Hej Ian! Tack fƶr din feedback, den Ƥr vƤldigt viktig fƶr oss!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown, friendly staff, great breakfast and a superbe view from the restaurant on the 9th floor.
Stayed 2 nights in Jul 2021
Response from Arvid on 12 Sep 2021
Hi! Thank you so much for your feedback. Welcome back to us :-)

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021

10/10 Excellent

Daniele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
I live in Finland and I was dreaming about going to Clarion hotel one day. This time I booked luxury room on the top floor. Well... First of all we were not welcomed in the reception and waited for workers to end chatting. When they ended chatting we were asked to wait while they were busy with some pile of papers. Then I gave my passport to check in and worker did not notice it and asked me to wait 20-40mins (another worker who was just chatting, she has just dropped her coat from outside, ran into check in area ehile another worker was still busy with papers). I felt myself like fruit market customer on the street. Check-in personnell spoke super quickly. Terrible check in. The worst thing is that there is no ventilation in a room. I am not mentioning airconditioning. When oxygen was totally missing in a room we had to go to lobby to get some fresh air but were asked to leave due to pandemic restrictions. We asked reception to open our window. They opened. And all night till the morning I was listening to screaming seagulls. I did not sleep at all during stay. I would like to get full refund. My life was in danger, because i was driving home next day without sleeping. Breakfast: dirty plates, dirty forks, some white substance in nutella, anxious cook, extremely cheap food, bad coffee (I ate breakfast outside in cafe). I would like full refund. I definitely do not recommend. I will not stay again.
Stayed 1 night in Jun 2021
Response from Bell Welcome office on 5 Jul 2021
Hello! We have alredy contacted you. Than you for youre feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great centrally located hotel. Friendly staff, bar and restaurant well situated and offering lovely food.
Stayed 4 nights in Jan 2021
Response from Ann-Sofie, Clarion Hotel Sense, LuleƄ on 4 Feb 2021
Thanks for a lovely review and for staying with us. Welcome back soon!

10/10 Excellent

Tereza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great location
Nice hotel. Great breakfast buffet on the top floor.
Stayed 1 night in Dec 2020
Response from Ann-Sofie, Welcome Office Clarion Hotel Sense on 22 Dec 2020
ThankĀ“s Tereza for a wondeful review! So nice that you enjoyed your stay here. Merry Christmas from us

4/10 Poor

Hayley

Disliked: Staff & service, room comfort
No spa
The spa is closed and they donā€™t tell you till you arrive. Worst hotel I have stayed in in Sweden. Only compensation offered was a slightly larger room with no windows. First room was so small it must have originally been a cupboard. Massively overpriced for what you get.
Stayed 1 night in Nov 2020
Response from Ann-Sofie, Welcome Office Clarion Hotel Sense on 27 Nov 2020
First of all, thanks for staying with us. We are sorry that you had such a sad experience of us. Really hope you give us another chance.

10/10 Excellent

Berit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jonathan was a star helping me with a laptop to the airport. Also payment that I missed. All with a smile and lots of friendliness
Stayed 1 night in Oct 2020
Response from Ann-Sofie, Welcome Office, Clarion Hotel Sense on 10 Nov 2020
Underbart att allt lƶste sig! Varmt vƤlkommen tillbaka snart.

4/10 Poor

Willber

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service
The key to our room stopped working because the door device ran out of batteries. Apparently the receptionist was the only one able to change the batteries so she made us wait half and hour and ultimately we were assigned a new room, no apologies even given. Rooms are small compared to the price one pays.
Stayed 1 night in Oct 2020
Response from Ann-Sofie, Welcome Office Clarion Hotel Sense on 1 Nov 2020
Dear Willber, itĀ“s really sad that you experienced it so. I was the receptionist who worked that night and i really tried to do my very best to help you even though there was a lot of pressure at the reception at that time. Kind regards from me

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevlig Skybar
Hamnade under gymmet i ƶvrigt var det toppen.
Stayed 1 night in Oct 2020

6/10 Okay

RAFAEL NICANOR

Business traveller
Disliked: Cleanliness, property conditions & facilities
Las instalaciones no estaban muy limpias
Stayed 1 night in Apr 2024
Response from Emily on 16 Apr 2024
Dear Rafael, Thank you for your feedback! I am so sorry that you did not find our facilities clean. This is very important to us, and I will make sure to take it up with our cleaning staff. Wishing you a great day!

8/10 Good

Amirhossein

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Emily on 5 Mar 2024
Thank you for the review! I do hope we get to see you again soon.

10/10 Excellent

Yusuke

Stayed 1 night in Feb 2024
Response from Emily on 28 Feb 2024
Tack fƶr din fina recension Yusuke! Vi hoppas att fƄ se dig igen snart. :-)

10/10 Excellent

Jesper

Stayed 1 night in Feb 2024
Response from Emily on 28 Feb 2024
Tack fƶr din fina recension Jesper! Hoppas att vi fƄr ha dig som gƤst igen snart!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Emily on 28 Feb 2024
Tack fƶr din fina recension! Hoppa att vi ses igen snart!

8/10 Good

Sture

Stayed 1 night in Feb 2024

4/10 Poor

Fredrik

Business traveller
Disliked: Staff & service
Andra gƄngen pƄ rad som det Ƥr lƄng kƶ till incheckningen som strƤcker sig utanfƶr entrƩn. Digital incheckning som inte fungerar. Mkt stƶrande.
Stayed 2 nights in Feb 2024
Response from Emily on 22 Feb 2024
Hej Fredrik!Tack fƶr din feedback, vi uppskattar det verkligen. Jag ber om ursƤkt fƶr att du fick kƶa vid incheckning och jag ska naturligtvis kolla varfƶr self-checkin disken inte fungerade och ƄtgƤrda problemet. Jag hoppas att vi ses igen och att du fƄr dƄ en smidigare incheckningsupplevelse!

10/10 Excellent

Aletta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Emily on 28 Feb 2024
Thank you so much for your review Aletta! We hope to see you again!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles geweldig
Echt alles was goed Ontbijt ,vriendelijk personeel, mooie kamer. Komen zeker terug
Stayed 11 nights in Feb 2024
Response from Emily on 22 Feb 2024
We are so happy you enjoyed your stay with us Jan! We do hope to see you again in the future.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Emily on 22 Feb 2024
Tack fƶr din toppen feedback Marianne! Vi Ƥr sƄ glada att du trivdes och ƶnskar dig varmt vƤlkommen tillbaka!

8/10 Good

Josefine

Stayed 1 night in Feb 2024
Response from Emily on 22 Feb 2024
Tack fƶr feedbacken Josefine! :-) Hoppas att vi ses snart igen!

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Emily on 22 Feb 2024
Tack fƶr en fantastisk recension Daniel! Vi hoppas att fƄ se dig snart igen.

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Emily on 19 Feb 2024
Tack fƶr den fina recensionen Andreas! Hoppas att vi ses snart igen.

10/10 Excellent

Joakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emily on 14 Feb 2024
Tack fƶr den fantastiska recensionen Joakim! Vi Ƥr sƄ glada att se att du trivdes hos oss. Varmt vƤlkommen tillbaka!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Emily on 14 Feb 2024
Tack fƶr den underbara recensionen Daniel! Hoppas att vi fƄr se dig igen - varmt vƤlkommen tillbaka!

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Emily on 13 Feb 2024
Thank you for a great review Angelica! Hope to see you again soon.

10/10 Excellent

Gustaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Emily on 7 Feb 2024
Tack fƶr den fantastiska recensionen Gustaf! Varmt vƤlkommen tillbaka. :-)

8/10 Good

Kina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Emily on 30 Jan 2024
Tack fƶr din fina recension Kina! Varmt vƤlkommen tillbaka.

10/10 Excellent

Gunvor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra vistelse rent och fint frukosten bra šŸ‘
Stayed 1 night in Jan 2024
Response from Emily on 30 Jan 2024
SƄ hƤrligt att fƄ hƶra att ni fick en fin vistelse hos oss Gunvor! Varmt vƤlkommen tillbaka!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Wahl fĆ¼r einen Besuch in LuleĆ„
Sehr freundliches und hilfsbereites Personal, tolles FrĆ¼hstĆ¼cksbuffet. Die Lage ist sehr zentral im die Stadt zu FuƟ zu erkunden. Schƶne Sauna.
Stayed 1 night in Jan 2024
Response from Emily on 30 Jan 2024
so happy to see that you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HyvƤ hotelli keskustassa
HyvƤ hotelli keskustassa
Stayed 4 nights in Jan 2024
Response from Emily on 30 Jan 2024
We are so happy you enjoyed the stay with us! I do hope we get to see you again!